based on 4985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The bike service team always make me feel welcome, never recommend services my bike doesn't really need.
I was extremely pleased with the way Brady helped me in choosing my bike: very knowledgeable and never tried to oversell me. Great selection of bikes and accessories in stock. A little bit disappointed with the setup of the bike: when at home I realized the front derailleur is rubbing against the chain.
Community oriented and unique product offering.
I liked the selection of bikes. Good service, nice salesperson, but he wasn’t super forthcoming with information about the specifics of each kind of bike. He was good, but could have been more proactive in his salesmanship and in providing information.
Service was great. Staff was very patient and took the time search for the requested parts well into their lunch break.
I would definitely recommend Helens Cycles to friends and family.
Good people
Awesome
Great service, great people, very knowledgeable.
Very nice staff 👍
The most professional and friendliest bike shop!
Helen's customer service never disappoints!
Cameron was an excellent sales person. Very knowledgeable and professional.
Service, professionalism, reliability
I took my bike for a tune up. the service was great. My bike was ready the next day.
Wide selection from beach cruisers to high end racing bikes, shoes, helmets, cycling gear, and friendly staff!
There are not a lot of colors to choose from but luckily that was not a problem.
Service was good.
Wish bikes weren't so expensive
Whenever I bring my bike in for repair, I am impressed with how fast I get my bike back. The guys that work on the bikes are very friendly too.
Daniel is the best!!!
I always enjoy the good vibes at Helens! I love that you guys went above and beyond to get the bike I was looking for configured and ready for me to pick up in a matter of a few days or less! I am very happy and stoked to have been able to stay a Helens customer! Thanks for making it work! 🤙🏼 And thanks for all the knowledge of bikes along the way during my journey picking up mountain biking! YEW!
Excellent service from the get go.
Seth was most helpful.
Helen's has always been my "go to" bike shop.
Great variety of products. Service is quick, transparent, and accurate.
Customer service is excellent.
Very good experience. Our salesperson was knowledgeable and patient, and best of all we walked out with a bike that our 6 year old loves. Thanks!
Ben in sales was very helpful and professional. The other Ben did a great job installing the accessories.
I really appreciate the time that your staff members take with me in explaining the products that I'm looking at and are able to help me with what I'm looking for and they always make it feel that what's more important is my comfort and happiness with the product more than just making a sale. I recommend Helen's Cycles to any one I meet when they have any cycling needs.
I like that you are fast and reasonable
The sales guy was nice. Generally, you have a good selection.
Friendly, knowledgeable sales people.
Always great service
I love Helen's Cycles!!! They always have the latest and greatest new products for cycling. Their Service Department is also top notch! I have them service all my bikes. Might be time to buy a new Dogma!