based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cameron was knowledgable, helpful, and super handy. He ordered the perfect bike for my kiddo, and then made sure the fit was just right with a test ride. He was super kind and patient with us, and he was encouraging toward my son. Thank you, Cameron!
eveyone is always very nice and helpful from the sales people to the technicians!
great service
Wonderful customer service. Great range of products!
Brady was great - and very helpful!
Good, fast service
Service
Great service.
You carry the high-end bike I wanted (Pinarello) and Scott M. is very knowledgeable and had very good follow-up from my first visit to the shop. I. Martin is now my go-to bike shop.
My go to bike shop for more than 10 years! Always fair and good quality work.
Every employee is astute and very helpful. A plentiful supply of products and services.
A perfect bike shop.
Everything was great, thanks!
Your sales people to be quite honest with you suck now however your service department all your tech’s are fantastic especially Erick
Good customer service. Clean and organized store.
Friendly, well stocked, neighborhood store. Got my bikes running in about 30 minutes. Thanks!!
the people are great; responsive, friendly, fast. Great bikes and components. Excellent repair team.
Frank and the tall gentleman at the front were very helpful. As busy as they were and 30 minutes before closing, they took their time by showing my girlfriend bikes (she tested 3 of them) and answered all our questions. I ended up buying her a bicycle that day. Long story short, because they went over and beyond what I expected, i ended up getting a bike for myself and a bike rack when we picked hers up then following day. I was going to buy a bicycle at a later time, but their customer service was extraordinary.
We went to the Manhattan Beach location and didn’t get much help a few days before. Was so disappointed. But the ratings on yelp for the Santa Monica location, gave us hope. We went to that location and were blown away. Thank you so much!!! We’re so happy with our new toys!!! Randy
An itemized list of all work performed on my Trek Women’s FX 7.3 during the first complimentary service after purchase. I received an invoice stating one additional job — true-ing the rear wheel — but no other details concerning the rest of the service. Is it incumbent on me to ask for a summary of all work performed? Doesn’t seem right to me.
Very helpful staff!
The service was great, professional and expeditious ! They didn’t try to upsell me on service I didn’t need.
Friendly and fast service!
great bicycle store and purchase experience.
I love the Helen's team. Very helpful, knowledgable and they're all great people.
The Staff
Superb service--friendly staff, excellent advice from staff, meticulous care in repair work, and very transparent about expected time for repairs. Also has a very nice neighborly vibe overall. Highly recommended.
The staff at Helen’s Cycles in Manhattan Beach are knowledgeable, pleasant and helped me pick the perfect bike for me! After visiting other bike shops in the area I chose Helen’s Cycles & will go to them for all my tuneups and anything else bike related.
Great customer service. Would like to see more brands of bikes but I realize no store can carry all manufacturers
Everything
Just a few observations:
Everybody is always in a rush. Sometimes if you did a better job of listening and picking up ques from a customer your sales in high end bikes may go up. I have gone in several times recently to pick up accessories but would have liked to have been shown several of your top e-bikes. I moved on because it became a hassle.
Most bike shops order things not in stock, at times I have been told: We don't carry that. I purchased Assiamo power pedals elsewhere. I recently inquired about Garmin Vector SPD power pedals, we don't carry that.
Monty is the go to guy for myself and all my friends. If he is busy or out no one else seems to know. He needs a good backup.
I recently bought a Bontrager bike pump at the recommendation of a store salesman, it is worthless. My old Surfas pump I was replacing out performed it, even though it was 15 years old.
Prompt sales response. Quick action. Delivered what you committed to.