Customer Testimonials
Tony was fantastic. My wife was very nervous about trialing Ebikes. They had everything ready to go when we stopped by. Answered all the questions and did timely follow up. The consummate host and expert!
Worked with me for over an hour and through multiple bike trials to find the right fit. Made sure every bike was tuned up properly before each test. And they were extremely helpful with fitting the saddle and bars perfectly. Before I left they did one more final inspection, oiled the chain, and helped me get my bike into my car. Phenomenal service and attention to detail! Will definitely be back for anything I need!
George Garner Cyclery have top quality products , and their staff very friendly and capable .. ..
You guys are great! Always so helpful and knowledgeable !
Very friendly and team is always willing to help and answer questions to educate us.
John
Great service!
Friendly / honest staff
I support family owned businesses b/c I trust their opinions and work. I feel like a valued person when I shop or get repairs. And the charges are responsible.
I moved here from Ohio about 18 months ago. I found this bike shop and continue going back.
I brought my bicycle wheel back to the store after the recently purchased tire and innertube would not hold air. I did not have a receipt, but the gentleman working that day confirmed my purchase and, without hesitating, replaced the faulty innertube. I was in and out of the store in 10 minutes! Because of their high level of customer service, I will continue to bring my bicycles into this store for service.
John at your Lake Zurich store is awesome and offers great assistance every time i come to this store.
My sales person, I think his name was Toni, was incredibly helpful and got me exactly what I needed. He even had the best coffee recommendations since I'm not from the area!
Service is always fast, and staff are super friendly and are not pushy
So friendly and amazing at repairs!!!
Extremely helpful in finding parts from ancient bike to fix my Schwinn airdyne/
helpful & friendly
great place to do business
Great products, great service
We're a Trek family through and through. George Garner Cyclery in Lake Zurich has been great to work with over many years and five bikes. George worked extra hard to ensure that my bike was ready for our anniversary ride on Saturday even though the disassembled bike arrived on the Friday before. I greatly appreciate that level of commitment!
The friendliness and knowledge of the staff.
Good service, friendly staff
Professional staff (Tony this time), great selection and service (this time was a faulty tube so fix on fly).
Consistently reliable and expert service on Trek bikes, and a good selection of accessories and new bikes.
I appreciate the extra effort the staff provided to sure the fit was appropriate for me.
Very professional staff. I love the 2 year service guarantee on a newly purchased bike. Industry standard!
Neighborhood business. Great service. Knowledgable staff. Lots of high-quality product options for the whole family.
Great customer service and quality of work.
Service
Friendly staff. Quick turn around with my bike
George and the team were very helpful.
They provide a great customer experience and I love the Trek bikes they have to offer.
Highly recommended.