based on 963 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff has always been helpful, the store is well stocked, during covid kept things cool,
Friendly staff. Actually had the tire I wanted in stock! Maxxis DHR II 29x2.4 maxx terra eco+, nice!!
Elevation Cycle is probably the most friendly and helpful business I've ever encountered. The staff, Don, Jonathan, Sam and all the others that I may have missed at the Parker location. From the very first time I stepped into this store I've always been treated with kindness and helpfulness. I'm made to feel like a friend rather than just a customer. Elevation Cycle will always have my business. Thanks Guys. Steven
Generally nice staff.
Super friendly staff! Answered all my questions and are all just super awesome humans!
I bought a TREK electric bike and I do know have enough written info on handling the Iinfo box. This shows mileage gone, batter. I know it shows more but cannot remember how to get the additional info.
Also, not sure my bike battery is charging. No light to indicate charging. More written instructions needed on operating. bike.
Great customer service
Information approachable sincere customer service
Everyone was very friendly and helpful. I would especially like to thank Jonathan for helping me to put my bike on my bike rack.
I found the staff to be very knowledgeable friendly and helpful.
Better communication
honest friendly employees
Your employees! They are attentive, courteously , and all around great.
It was pricey, but you get what you pay for, a fixed bike.
Staff is always knowledgeable and friendly with reasonable prices for services.
Good
Great service
Peter was incredibly helpful and took extra time to answer all my questions. I’m so happy with my bike!!
Curtis did an amazing job on a bike that needed serious tlc
Staff is willing to go the extra mile to make a happy customer. Don gets the customer service top achievers award. Way to go, Don.
Great feeling getting my bike back clean and running well. Good job. My first bike repair at your shop, will definitely return.
You know your stuff, repairs are great and fast, very friendly place to go!
Summer 2021…No fully assembled bicycles available for purchase. not a lot of available parts. Even less for a 6’5” gentleman (he/him/his) such as myself.
We started this journey in June 2021, a couple months before the Delta strain hit (approximately 297.3 days before Google becomes self-aware).
Note to self: Play Tic-Tac-Toe with Google
This was my first experience bicycle shopping through an active global pandemic. On top of that, I had no idea what I really wanted… just something that had no electric parts that will be ready in the next 296.6 days. They beat the deadline and surpassed expectations.
….All joking aside - I had no idea what I wanted, but somehow Jacob and the rest of the crew put it together during a pretty difficult time for parts. It’s a great bike. Thanks guys!
Great costumer service!!!
Y’all took care of my bike so well after it had been stolen and tossed around. Thankful to have it back in tip top shape.
Excellent service department!! 5 Stars!
Amazing, fast and kind service!
I was impressed by the customer service.
bike rides really well and staff was friendly but i got back my bike and my computer no longer works. I am going to attempt to fix the input/feeder mechanism on the tire. the tires were also not to pressure; they were at 60psi and need much higher than that for road/tri tires
Great service dept..