based on 2863 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal professional services. Confident that my repair was going to be done right the first time. Competent fair small business. I always purchase my bikes, apparel and gear here.
I trust the advice I get from your team, and I believe you operate with integrity.
Service for bikes purchased at their store is great
They worked with SRAM to replace a RED eTap derailleur that was still under warranty. It took one week. To my surprise, they didn’t charge labor. So I was able to buy a new Pearl Izumi jersey (on sale!) and a pair of Pearl Izumi socks.
Made my day
Knowledgeable technician with great attitude toward customers!
Great personal consultation and service.
Good selection of bikes, parts and accessories.
Nice open store layout for browsing.
Great bike shop…always very nice and helpful.
Very friendly staff and reasonable pricing.
I have been a customer for 25 years and I am always treated with respect and kindness. Everyone is very helpful and friendly and I know that when I have an issue with my bike, it will be resolved in a very timely manner.
Mike is very knowledgeable, and easy to work with. I had a bent rear derailleur hanger with my road bike, and Mike explained the problem and possible solutions to me in a way that I can understand. I felt comfortable leaving my bike to someone like Mike
E erroneous was very friendly and helpful.
I have been a Chain Reaction customer for many years. I like that it is a family owned business. I like that they really know there stuff. Plus they are fast. If I have something that needs to be fixed they often are able to fix it right on the spot. But most of all I like the team. They are just good people!
I like that Chain Reaction has all the maintenance records on my bike, so I don't have to remember what I replaced when. Employees listen to my inquiries, and try to help people with the right price-point they are looking for. Should out to Lexi & Becky!
Mike, Kevin, Becky, and Mike's brother are absolutely fantastic at taking care of their customers. This includes their hired associate!
You can't go wrong dealing with this family owned bike shop! Their prices are competitive. Not cheap but they never gouge!
The service they provide is well worth the visit and purchase.
Mike and his team always take good care of my Trek bikes. I have purchased several hybrid Trek bikes and they make a point to make sure the bike that you are purchasing is the correct size for each customer. They make adjustments so the fit is just right before you take your new bike home.
Additionally, if your bike needs service after the sale, they are there for you when you need help. In this day and age, they go above and beyond what many businesses do to keep you a satified customer. Great job to the CR team!!
Quality of products are great.
Very knowledgeable, reliable and responsive. Fairly priced services.
Very professional and friendly with large selection of products
Chain Reaction sells excellent bikes and accessories. They make sure your bike fits properly for maximum comfort, performance and reliability. I love the shop - they keep my bike in perfect running condition. They share their love of bicycles, riding and training and always treat me like famiily. Love you guys.
Love supporting your family business, your knowledge, and the friendly atmosphere of your shop.
Everyone was supper friendly and helpful. No pressure to buy anything.
Steve went above and beyond in helping to find and fit my first gravel bike. I went out riding all weekend after getting the new bike, and my satisfaction and enjoyment can't be overstated!
Quality and amazing knowledge staff.
Pleasant professional, and helpful service and information
Friendly, knowledgeable, well curated stock of great stuff.
Easy to work with and flexible. I like that some of them are active riders, providing more credibility to their expertise and service offerings.
Always friendly and helpful.
They’re the BEST!
Don was extremely knowledgeable and helpful. Couldn't have had a better experience anywhere else
It is always a pleasure dealing with all the staff at this great bike shop. I think it’s been about fifteen years I’ve been dealing with them and I can say that they have the best service off all in the bike business.
Always helpful, always great service and every time I leave my bike in for service it comes back better than new.
I can’t recommend them enough. If you are looking for a great place to buy your next bike or if you are just starting in cycling then go no further than Mike and his crew. You won’t find better. Five start all the way. Chain Reaction Bicycles in Redwood City C.A. is my first and only choice.
Sean McKenna.
Personal service--they know me and care about my bike.