Customer Testimonials
The shop has personable and very knowledgeable staff. Approachable but no hard sell. There’s a large range of stock on show in their new premises. Ive bought four bikes from Big Bear over the years and I’m sure I’ll be buying my next one from them.
Quality products and brilliant customer service.
Excellent service and always made welcome.
Excellent customer service!
My wife and I both bought trek road bikes from here and the staff are fantastic and very helpful. I would definitely go back to Big Bear Bikes and recommend them to anyone who was after a new bike !!
Always the very best of service, with a personal touch. Thanks.
Bought two bikes , the service was great , got all the information about the bike no hassle, would recommend to all my freinds
Great range of stock at competitive prices served by a friendly very informed staff.
We bought entry level Trek Mountain bikes and a few other bits and pieces and took delivery yesterday. Went out for a quick ride as soon as we got home, awesome bikes!!
The staff couldn't have been more friendly or helpful, definitely recommend this team at Pickering.
Good quality products. Everyone very friendly, knowledgeable and extremely helpful. Thank you keep up the good work
Very informative but friendly staff/owners. Didn't feel rushed or pressured to make a purchase. The availability of the 0% finance was the one thing which made us proceed with the purchase - without that these bikes would have been a pipe dream for us!
Friendly informed staff, comprehensive range of bikes, components and accessories.
Well worth a visit if just to drool over the more expensive items.
I've been a customer of big Bear for a number of years now and they always have time to talk through purchases and offer sound advice without pushing for a sale. It doesn't matter whether its an inner tube or a once in lifetime dream bike they take the time to ensure it's right for you and they continue that with their after sales service.
The product I wanted was out of stock, but I was able to order, and I was emailed a few days later that it had arrived. Excellent.
Fantastic services, friendly helpful staff and a huge choice for all. Superb new showroom too.
Friendly knowledgable staff ....
Always get great service with plenty of time given to me to find the right bike.
Was able to try the bike without any sales pressure. The sales man was very friendly and allowed me a test drive. Answered my husbands questions.
I had a try in the car park but then went back half an hour later and he let me take it out on the the road to test drive.
Very good for the fact that it asa walk assist on the bike so being electric makes it easier to push.
Very knowledgeable about many types of bike. Prepared bike for sale the day we were going on holiday including shortening seat stem, shortening bars etc with no notice. Very good after sales service. Friendly team. Open late on Tuesday so enabling after work drop off/pick up etc
Very helpful staff and efficient.
Brilliant sturdy bikes.
The service was good and very informative where I he product was concerned.lovely bike,first time I have had a trek.
The shop is staffed by knowledgable friendly staff, there is a wide product range which os displayed in an amazing environment.
Shop rides are friendly and inclusive!
A very friendly atmosphere in the shop. Always someone to talk about the different products from a valve cap to a full bike someone will help.
Love the bike (powerfly 5) am now able to go twice as far as I could on my old bike.
You are a great company, you guy's really know what your talking about and your after sales service is brill.
Name removed
Great team, they know what they’re talking about when it comes to bikes, fantastic range of bikes and clothing 😊
Great display, friendly staff with great knowledge
Top service, felt like a new bike again (even if the front calliper came loose!)
Very knowledgeable, no nonsense or hard sell, appropriate pricing, trustworthy and reliable
Great products, staff very helpful with good product knowledge and helpful with advice no matter what the issue
I got excellent advice without being pushy. I was given time to look and try bikes...excellent service. Thank you