Customer Testimonials
Just the bike we wanted excellent service
The team are always very helpful and good at putting ideas forward. They are "down to earth" and good at solving problems.
Friendly and informed service.
No pressure sales tactics, ! Approchable, friendly staff. Big open shop with large variety.
Very friendly and helpful. Staff who really know about bikes and are happy to spend time with us.
Knowledgeable friendly staff who provide expert advice which is tailored to the individuals needs and cycling experience.
Good knowledge of bikes. Good range of bikes. Friendly and helpful
Helpful, friendly and patient staff. As not very knowledgeable about bikes staff answered all my questions and queries with sensitivity. First ride on my Trek fx3 yesterday. Anxious at first after riding a heavy Raleigh shopper for years but by the end of the ride felt more relaxed and very happy with my purchase. Bike seat a little uncomfortable but advised by Breeze leader to wait and review after a few more rides.
Good customer service.
Thanks to all staff at Big Bear Bikes Pickering, especially Mike and Alex.
Brigette Cook
Everything is awesome!
Excellent friendly service, very knowledgeable.
First class service was very well looked after
Took my bike in for a service. Very efficient and respectful treatment, careful explanation of everything that had been done, and of what might need doing in future. But felt no pressure to get it done now. Happy with the service and work done - bike feels much better and safer.
Excellent customer service very pleasant informative staff nothing too much trouble haven't ridden bike yet so cannot comment on it performance but can't wait to get peddling
Good service and advice.
What a great shop with great advice and service
Really please with the new bike service and the friendly advice. Would recommend Big Bear Bike for anyone looking for good practical advice on buying a bike and ensuring that it meets your requirements fully. They understand riders' needs not just bike specifications.
Friendly staff who care about their customers.
Many thanks
Steve
Excellent service quick & efficient with quality repairs would definitely use again.
Very friendly and professional advice. Clearly keen to help and know what they're talking about. Not rushed and happy to explain products in full.
Awesome friendly service
Had 5 bikes from there and will be back again.
Friendly and knowledgeable staff. New premises and test facilities are top quality.
Alex(I think) took time to show me various bikes , allowing me to try them in the safety of the carpark. Was put under no pressure to buy, but I did !! He explained the differences to a biking newby and I love my new bike .
I have found the products to be of high quality and i am very happy to re-purchase. The staff are so friendly and helpful it is a pleasure to shop with them.
Great service and knowledgeable given by Alex the salesperson, and really pleased with the Orange 137s. Been out on it twice, climbs well and handles the downs nicely as well.
Very friendly staff , bought 3 bikes and with great advice from Dave and the other staff we got the right ones , many thanks for all there help
BBB is a friendly, professional shop where you can rely on advice and trust that work on your bike will be to a high standard.
Lots of bikes to try out. I was given as long as I wanted to test out and compare. Knowledgeable staff.
We have now bought 4 bikes through Big Bear. On each occasion we have received excellent service and back up. It is nice to be able to have a local shop that meets all our needs.
Friendly and professional staff. A very good knowledge of all your products, and an overall excellent level of service
Ian Thorpe
Director
Peat Rigg Outdoor Cenre
Brilliant service, will always bend over backwards to help. Good local outlet with a good stock of bikes and accessories.Good service team. Will always use this shop.
Excellent customer service. Toby in particular was very helpful. Good range of high quality merchandise.