Customer Testimonials
Staff incredibly friendly and knowledgeable. There was never any indication that they were trying to influence me to spend more money than necessary. An excellent experience and I will be back soon.
10/10
Great friendly well informed service. You made my daughter feel important on getting her first adult mtb. Thanks for your time
Good quality products and stock levels with friendly service
Very helpful staff, very reasonably priced and very quick from choosing to delivery and building to collection would highly recommend
Attention to detail during my bike fit
Great bikes and very friendly knowledgeable staff
Fantastic products and really helpful staff.
Website rubbish though nothing on there
Friendly staff and always helpful and have done some good deals for myself.
Excellent service. Staff are very knowledgeable and willing to spend time with customers giving advice.
You are made to feel an important customer!
Fantastic
Great service from the team at Big Bear Bikes, fantastic showroom lots of choice and a big outside area at the back of the showroom to have ride on the bikes
Friendly ,knowledgeable , non pushy staff, with huge range of bikes .
The personalised service
Alex was really helpful and I’m pleased with my bike.
Everything!
Great products
All the products are good quality and reasonably priced. You get excellent service from all the staff they are friendly, well knowledged and always happy to help and advise. The service didn’t stop when you have bought a product there after sales is excellent which is a rare commodity in today’s climate.
staff were very helpful and courteous , a pleasure to deal with
Great staff: always welcoming and unhurried and happy to chat; very knowledgeable and able to advise; very helpful.
very good fast reliable friendly service
Great after-sales service with very friendly and helpful staff.
Excellent service and friendly staff.
nothing is too much trouble.
Email when job is ready for collection is a nice touch, no need to ring and ask when its ready!
I’m new to cycling and found the staff to be v helpful and informative.
Friendly knowledgeable service from Alex, good product range
Good selection in stock. Knowledgeable staff
We have just brought a set of family bikes from Big Bear Bikes and was so impressed with the service we received. All the staff were so helpful . They talked us through every step of the process, fitted our bikes well for each family member and made any adjustments needed. Nothing was ever to much trouble and we are really happy with our purchases. Thank you so much to Mike and his team.
Great service
Wonderful service and great staff. Fab bikes.
I've used BBB for a few years now from buying bikes, servicing and accessories and would highly recommend.