Customer Testimonials
Professional repairs with quality spares.
Friendly advice and local
Extensive range, they also have knowledgable friendly staff which makes shopping there enjoyable
Informative and helpful assistance in selecting an appropriate bike for my son. Nice atmosphere and no hard sell. Excellent knowledge of staff.
Very friendly and approachable staff, not at all condescending like in other local bike stores. They all were only too happy to help with any questions I had. Not once did I feel pressured to buy.
It’s a personal friendly and efficient service
Alex is brilliant you do not get staff like that
Keep hold
The bike is fab
Thank you 😊
Friendly service and good knowledge.
Excellent and very informative customer service
A great bunch of girls and guys who are always friendly and eager to help with any request. very professional people, and would highly recommend the shop to anybody who asks.
Plenty off stock and choice to choose from. Very friendly staff.
Friendly, approachable and knowledgeable staff. Very flexible and accommodating. Alex has been great to work with
The service I got was brilliant , Alex was very helpful with helping me chose a e bike and guiding me on which one was the best for the price I had in mind will be back to see what new products and clothing the store has many thanks
Good knowledge, helpful staff👍
Fantastic personal service. Really knowledgeable and friendly team. Great range of road, gravel, mountain and e-bikes.
Very helpful staff
Good selection of bikes, customer service is second to non
Good product knowledge. Friendly staff
Fast, efficient and polite service.
The team at Big Bear are all very knowledgable, friendly cyclists. The service is always fantastic with genuine advice if needed.
Customer service from both Alex and Mike was excellent. Demo day was really worth attending with no sales pressure.
Great range of premium and quality products to see in the flesh before buying.
Great customer advice and range of products
The staff are brilliant and very polite and helpful
Expert friendly and non pushy.
Always polite, very helpful & chatty. They make you feel like a valued customer!!
Very friendly and very helpful great knowledge of products and advice
Very friendly and professional and they turn service work around really quickly so you hardly miss any riding. Spot on.
Efficient fast take time to explain the issues that needed attention. Good public relation skills
Helpful staff that know what they're talking about.
I haven't actually been in the shop but had a bike dropped off for repair. The staff have been extremely helpful and kept me informed via email regularly. It would certainly be my first call in future
Very helpful staff. Customer care was excellent.