Customer Testimonials
Usual excellent service from Big Bear. Have used their services for years and will continue to do so.
If Halifax is the home of Orange mountain bikes, then its holiday home would be BIG Bear bikes. It’s a brilliant bike shop with incredibly friendly staff who are always willing to talk about bikes and parts and also the local trails in Dalby Forest and around....
Customer service and product knowledge.
Excellent, modern shop, good advice from helpful owner. Discount on childs helmet after purchasing bike. Good communication via phone call to inform us that the bike was available for collection. Thanks BBB Ltd!
Second visit in as many months (but for another one of my bike collection to be repaired) and it's come back like new! Thanks BB team, rear suspension and bb now silky!!
Very helpful staff. Customer care was excellent.
Professional repairs with quality spares.
Friendly advice and local
Extensive range, they also have knowledgable friendly staff which makes shopping there enjoyable
Informative and helpful assistance in selecting an appropriate bike for my son. Nice atmosphere and no hard sell. Excellent knowledge of staff.
Very friendly and approachable staff, not at all condescending like in other local bike stores. They all were only too happy to help with any questions I had. Not once did I feel pressured to buy.
It’s a personal friendly and efficient service
Alex is brilliant you do not get staff like that
Keep hold
The bike is fab
Thank you 😊
Friendly service and good knowledge.
Excellent and very informative customer service
A great bunch of girls and guys who are always friendly and eager to help with any request. very professional people, and would highly recommend the shop to anybody who asks.
Plenty off stock and choice to choose from. Very friendly staff.
Friendly, approachable and knowledgeable staff. Very flexible and accommodating. Alex has been great to work with
The service I got was brilliant , Alex was very helpful with helping me chose a e bike and guiding me on which one was the best for the price I had in mind will be back to see what new products and clothing the store has many thanks
Good knowledge, helpful staff👍
Fantastic personal service. Really knowledgeable and friendly team. Great range of road, gravel, mountain and e-bikes.
Very helpful staff
Good selection of bikes, customer service is second to non
Good product knowledge. Friendly staff
Fast, efficient and polite service.
The team at Big Bear are all very knowledgable, friendly cyclists. The service is always fantastic with genuine advice if needed.
Customer service from both Alex and Mike was excellent. Demo day was really worth attending with no sales pressure.
Great range of premium and quality products to see in the flesh before buying.
Great customer advice and range of products
The staff are brilliant and very polite and helpful
Expert friendly and non pushy.
The products are great quality and backed up by knowledgeable staff in the shop. When talking bikes with anyone I always recommend Big Bear.