Customer Testimonials
They looked for the right solution and did not cut corners, when repairing my beloved bike; many adventures done with it.
Good customer service. Very knowledgeable mechanic
Staff was very helpful and courteous!
Great job, will be back.
Stephen was very helpful during my visit to the store on Saturday. He was also friendly and have good customer service skills.
Friendly, knowledgeable staff and and always quick to help. I may shop around other stores but I always come back to BSP ⭐️⭐️⭐️⭐️⭐️
I like the products there, and the customer service, they know what they are talking about
Friendly, knowledgeable staff, good products. I brought my bike in because I thought I might be having an issue with the tire/rim. After checking it over we determined it was likely an issue with a faulty bike pump I had purchased elsewhere, so I picked up a new pump with BSP. I was very happy with the service and have already recommended a friend go there for his bike tune up!
Amazing service. Stephen Kim not only found a hard to find component for my Cannondale Synapse but kept the store open as I was running late so that I could pick it up on my way home. Great job and service. Highlight experience dealing with BSP.
The staff at the North Van (Main Street) location are across the board excellent
Friendly & knowledgeable staff
Very knowledgeable tech who was able to communicate the issue with my bike.
Inside the store is very spacious and well kitted-out. They had the parts I was looking for.
Great sales service and support!
Very happy with my annual “silver” tune up (Checkpoint ALR 5), knowledgeable friendly staff suggested great alternatives to navigate supply-chain parts issues, mechanic called to discuss proposed work before starting, no high-pressure upsells, fast turnaround, reasonably priced, bike feels (and looks) brand new!
Thanks for making our last transaction so easy.
I went in to have my bike and helmet safety checked and the staff was very helpful and knowledgeable. They got me in and out and answered my questions and offered appropriate products. Great experience.
Noah in the service department was outstanding. Friendly and personable. Listened to our needs, got the work done quickly and at a reasonable price. Would recommend to anyone
Super friendly and helpful staff!
The staff member who helped with my bike's tune up on Sunday morning was very helpful and thorough. Really appreciated his help!
I had very good service,It was prompt and well done!
They completely went over everything.
I really enjoyed the service given by Noel. He was knowledgeable but more importantly interested in me as a rider rather than as a nameless customer. That makes a complete difference to a rider like myself who will get put off by an LBS who, at best, is only interested in pushing the most expensive product that is not in the customers’ interest and at worst, indifferent. Noel’s attitude, enthusiasm and passion for cycling is the only reason I would return. I should not forget Kris, the mechanic. It was a simple job but he did it well even bothering to ask questions that I had not expected. That thoughtfulness and attention to detail showed he took care and pride in his job.
The staff at this store are very friendly and helpful.
Good customer service. Feels comfortable and honest. I don't feel like im being b.s. ed.
Great customer service. Just a small request for bike lock but treated us patiently and gracious.
Keith is great and does good work.
Very friendly and helpful staff all around.
They have a great selection, with some pretty fantastic sales- they had the best price I could find on the bicycle I wanted. The man helping me adjust it was really helpful and knowledgeable- I would recommend this business to everyone!
My bike was in fantastic shape after my tune up and the reps were very friendly and helpful. Thanks!
The customer service was excellent, very knowledgeable and helpful. I'm very happy with the 2 year service that came with my bike purchase. This is a selling feature, i purchased another bike at the Vancouver location because the bike was unavailable at your store and the service contract i received was not comparable to yours. I wish i could have bought both bikes at your store.