Customer Testimonials
Pleasant staff. Excellent knowledgable service.
Our bikes were ready the next day after we chose them, I was really happy about that, it was pretty fast! Stephen was very helpful, he made very sure the bikes were properly fitted for us and that we were comfortable riding them. It was Stephen who made our experience with BSP great. I appreciated his help!
Stephen Kim is a superstar. Makes shopping for a bike or parts very enjoyable. He knows more about the bike industry than anybody!
Geoffrey
I had great service! Staff were very knowledgable and super helpful.
But, I took it home on August 25th and went to go for a ride the next day (today!) my tire is flat! I was gonna take it on my holidays tomorrow but now will have to wait. I will be calling the shop when I get back next week.
Answered all my questions, friendly staff, great service!
Store contents are of high calibre and top of the line including merchandises.
Well trained and articulate customer representatives.
Service was great, the person help us was very honest about what I needed and provide a lot of helpful information. I love my new bike!
The service was fast and exactly what I needed (tube replacement and quick brake check). They were quiet when I came in and able to service my bike in under 15 minutes.
Great service! The rep was very informative, explained all options and all my questions in a great way.
Adam was excellent! Really appreciate his expertise, time and assistance.
Fast, efficient and knowledgeable service!
Very helpful with fitting my kid with a full face helmet and actually had 4 different models to choose from.
Daniel is very professional and knowledgeable. We took one of our e-bikes for a routine service and he quickly gave us a price and determined what needed to be done. The bike was returned in a couple of days. This location is great because there is lots of parking and an area to test ride a bike
I was very pleased with the last repair - rear shifter cable replacement. The work was done on the spot, very fast and in great quality.
The maintenance dept. counter worker was very friendly, excellent communicator, and put effort to schedule the work asap.
The mechanic provided a very fast and excellent job.
We were on vacation had our bicycle stolen they were able to put a new one together for us within a few hours and we could keep on our way great Service
Happy with my service on my wheel. Your shop fixed another shop’s poor work. Very happy!
Good service and had the product I wanted after visiting four other places
You gave us very good service to fix the bike - very friendly and efficient group.
The staff member was helpful in my inquiries about the garage 526 bike theft program.
Friendly knowledgeable staff. Willing to listen to my needs and wants .Elena was great to to deal with. showed exactly I was was looking for. even the right color was in stock.was in and out in 40min a very happy customer highly recommend
BSP Bicycle
Great service and great products thanks
Friendly staff. Very professional
Useful maintenance tips and product recommendations
Great service! Friendly, knowledgable, forthcomming
Service department offers good advice and timely service.
Great customer service! Was able to get in and get my issues resolved really quickly. No one tried to upsell or pressure me into anything. I was very impressed with these guys!!
Repeat customer here. Your staff spend the time to answer questions, make useful suggestions, and are friendly in demeanor. No pressure sales tactics. Just straight up good service time after time.
Excellent quality and very responsible staff.
Dealing with and talking to the customer was excellent
Great customer service and helped my find the obscure accessories I found on your website in the store. Matt was awesome.
Had a great experience when shopping at the Burrard and North Vancouver stores. Customer service was very helpful and informative.
I visited the North Van store multiple times before purchasing my Trek Emonda. Daniel was a great help throughout the whole process. He helped me with my fit and was a great help when eventually determining the right bike for me.