based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service!
Thanks for always welcoming back to the shop like family and taking care of my variety of bikes- Matt, David, Elvis, Antonio.
Super helpful, friendly, thorough - thank you!
Very helpful and friendly
Everyone was very nice but the sales guy accidentally sold me the wrong tire. The mechanic eventually figured it out and set me straight but the mix up took an hour to sort out. But huge shout out to the mechanic to helped me get the tire on my wheel to get me rolling again.
I like the store and the products, i especially like how friendly and knowledgable the staff is.
Best service in Chelsea
Friendly and fast
Knowledge, patience and understanding.
friendly, helpful service.
quick service and super nice helpful staff!
Chad was so nice and helpful. Would come back just for the kindness.
Friendly and knowledgeable staff.
Friendly advice and service!
Promptness. Friendliness. Communication.
The mechanics are always willing to explain - and timely with the solutions
Great service from the staff!
Always willing to go the extra mile.
Reliable, quality
Always friendly, helpful and eager to help you get the best ride for you.
Super friendly and knowledgeable. Customize on request.
Great service, quick and professional repairs.
Bought my bike there and always get superb service when I need something fixed. Highly recommend.
Good mechanics- they know what they are doing
Amazing products and amazing attention and flexibility from Justine and Charlie. Hope to shop there again soon.
Fantastic service, going out of their way to make sure my derailleurs, rack, grips, handlebars were in good, safe, working order. Also recommended some great tools and overall service prices were very reasonable.
Super friendly and helpful staff. I ask them a bunch of questions and they’re always patient and helpful. My bike always feels great after they tune it up.
I had a pedal break off while riding and the bike mechanic was fantastic, and he got me back on the bike quickly with new pedals.
Clare was a big help. Efficient, knowledgeable and a real pro!
Super helpful and thorough. Chad and Noah helped me pick my bike, get comfortable with clips and on my way
Great people - friendly, responsive, earnest, candid, quick, cost-effective service
I always appreciate how responsive everyone is at the Chelsea shop. I know they're doing their best to get my bike back on the road! Thanks to all for that.
Dan Davenport