based on 3322 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is quick but I feel like the mechanics always try to upsell me
Thank you Tim for such a quick service, despite only being you that day! I hope the rest of the day went smoothly :)
The friendliness and quality of the service was fantastic
Excellent work.
Great service
Great thorough service, quick turnaround. Prices are on the high end, but worth it for the quality of work.
Helpful, friendly staff!
The people who work there especially Mark!
Superb and friendly customer service from Adam for repairs and explanation of repairs and options
Friendly staff that was quick and efficient. Nice repair work on the bike.
Best bike store ever!
Great friendly service
Great service, honest advice.
Great help and nice staff reasonable prices.
Staff is great, super helpful and knowledgeable
Great service! I stripped my crank arm out while riding and they had me in and out, no problems
I literally recommended you guys as soon as I walked out the door. Loved having Asian shopkeepers who were helpful for finding stuff for my body and also super detailed, going above and beyond to take care of my bike!
I feel respected even as a casual rider. I'm given maintenance recommendations for my use, and not oversold on things I don't need. The service is timely and honest.
Best service ever
Friendly, knowledgeable staff. Always have a good chat in there while waiting for repairs. Helpful with questions and suggestions. Never get any kind of attitude...always pleasant.
Love how helpful, knowledgable, and friendly the staff is.
Nice people!
Friendly, prompt service. Appreciated!
Friendly and professional staff.
Helpful staff, welcoming environment and a nice selection of products.
Prompt service, friendly staff, reasonable pricing.
I am so impressed with the 5th Avenue stores customer service. I was riding my newly purchased bike up ninth street when something happened to the rear wheel, making the bike un rideable. I walked it to the 5th Avenue store and saw it was closed on Tuesdays. A staff member was talking to someone through the half opened gate and he asked me what happened. Instead of telling me to come back on Wednesday, he took the bike in and determined that a part broke and I would need a new derailer, that they would have to order. They then advocated with Giant for a warranty claim, which Giant rejected and they told me that Bycycle Habitat would honer the claim for the part and asked me to pay for the labor. Thank you Brian and Edmund!
Very helpful team!
Nice, friendly staff and good attentive service. Knowledgeable help.
Prompt and personalized shllort