based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Got a fitting done with Matt. He was great and incredibly educational. Really helped me with my setup
great work, nice people
Great service as always!!!
Very friendly and helpful staff. My go-to for bike repair and questions
Service team is fantastic. This is the only place I take my family’s bikes for maintenance and repair.
Everyone is knowledgeable, friendly, and very helpful.
I thought the mechanic/technician was friendly, honest, and straightforward. They were welcoming and handled the repair in a timely and professional manner.
Rented a road bike from this location and road Bear Mountain while in NYC on a family vacation. Everything went as planned. The bike was great, and very reasonably priced. Will do it again!
Always a great place with great people helping out.
I brought my bike in very bad shape and I was very frustrated with how it was. My bicycle is my means of transportation, I checked in different stores and they charged me very expensive, I thought about buying a new, better bicycle. My girlfriend told me to take her there with you. I took it and I was surprised that they would charge me less to fix it, a boy with an orange hat and wavy hair took care of me, wow, he treated me very well, very kind and very professional, I felt very good, he fixed my bike from one day to the next wow. I loved the service,, when I came back for my bike and rode it. It looked like new. ,,, I will definitely return to the shop, thank you very much for the excellent service 🤙🏼🤙🏼. (( and my score is not 10 it's 💯 good job
I can buy critical stuff--like a bike chain-- without having to worry if it's counterfeit. I also bring my bike to the shop for repairs I can't handle myself.
Friendly, honest service. Trustworthy. I don’t feel like anyone is trying to rip me off like I do in other shops.
Really good service, nice people, great communication
I would specifically tie my recommendation to Matt at Bicycle Habitat. He is clearly a stand-out employee there based on his knowledge and willingness to help and spend time with customers. Our first time in, I was looking to upgrade my road cycling shoes in prep for a race. It was a relatively quiet day in the store and we were fortunate enough to have landed with Matt. He blew my husband and me away with the way he tackled the shoe fitting and cleat placement....so much that my husband, who wasn't originally planning to upgrade his shoes/pedals, decided to as well. We went back in this past weekend with our bikes, so they could change the pedals...and Matt reviewed our whole set-up, very expertly making minor adjustments with seat placement, brake reach, etc. He explained everything along the way and it all made perfect sense as to why it would yield a more comfortable, efficient ride. It was much busier the 2nd visit, but it was clear that he was the more experienced employee (helping others or chiming in on other sales/questions). He did a great job jockeying between customers.
I’m new to cycling and Matt was extremely helpful getting me setup. Very easy experience, good cycling intel, and friendly customer service.
The team at Bicycle Habitat is very professional. If you purchase a bike from the shop, a free upgrade will be included in the purchase, which I did in my first year. I've upgraded to the $185 package, each Spring, where they take the chains off, oil everything, and make the bike brand new. It's an investment to make the most of my bike purchase.
The staff was super helpful and very knowledgeable.
Very flexible guys, I’m based in Australia and purchased a kids bike for my niece, she lives in NY. It turns out that the one I bought wasn’t the right one for her so they accommodated to her needs and recommended another one, no problem.
Great staff and reasonable prices on a range of bikes. Bicycle Habitat has been my go to bike shop for 15+ years.
Great selection and really helpful and knowledgeable staff
Amazing experience! We got everything taken care of and received excellent advice!
Thanks for telling me what you did and doing a great job!
Best bike shop in NYC
The customer service was very good from the beginning when I called to talk about a bike, through when it was ordered, delivered and set up and then the in-store service where the bike was fitted and various things described to me. Elvis, my sales representative, was very friendly, patient and helpful. I would highly recommend the shop.
Knowledgeable and friendly team with quick support, a convenient location, and reasonable prices.
Always friendly and competent service! You never overcharge or push for me to spend more than needed, sometimes even less than I suggest.
Great service
Very helpful
Attentive, knowledgeable service and excellent mechanical execution. BH's staff revamped my hard-used 10-year old road bike (no easy task) and now it runs like new. They solved long-standing problems and delivered in a timely manner.
FRIENDLY AND FAST
Friendly staff that is helpful and provides good communication for service/mechanical work.