based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
cool store, helpful employees.
I always appreciate the advice and context offered by the staff.
everyone is very helpful and kind
Staff always super helpful and knowledgeable
Many choices, professional advisors and mechanics, friendly
I’m obsessed with bicycle habitat and planning to buy a surly straggler from Brian in the next 6-9 months. Thanks!
Matt was knowledgeable, patient, and a tremendous help.
super friendly and knowledgeable staff!
The staff — particularly Chad and Noah — are SO friendly, helpful, and patient. I’m not a particularly savvy biker, but my kids love it, so when I’ve come in looking for bikes for them, they are so helpful guiding me towards the right bike or accessory for my child, and they have enthusiasm, too, that my kids pick up on. Plus, I LOVE the bike trade-in program!
Also, a few weeks ago, a got a used bike from Bicycle Habitat for my older son. A week later, it was stolen, and the first place I called was the shop so that they could keep an eye out for it. They gently told me it was unlikely to ever make its way back to the shop, which I knew, but patiently took down my info and details on the bike. Well, a kind neighbor found the bike in a dumpster a few days ago, saw the Bicycle Habitat sticker on it and brought it back to the shop in case someone was missing it. A staffer called me to let me know it was found and I cried I was so happy! My kid’s faith in humanity was restored, our love for the shop even deeper, and our gratitude immense. Thank you thank you!
friendly expert service!
As a 26-year cyclist coming from the home of cycling, San Francisco, I will say that you folks offered fantastic service. I was able to actually speak with the mechanics, as opposed to hiding them behind the cashier, like too many bike shops. The turnaround time for my repair was much quicker than I had expected and the price was reasonable, especially since I was able to see an estimate for the cost of the repair on your website, no mystery costs were hiding in the thick of it. The mechanics and front desk staff gave great advice and service, and didn't make me feel like I was gonna have to walk out with a new frame, when all I needed was a bottom bracket. Superb! Keep running this wonderful little shop.
Speedy service and informational staff
They are kind, efficient, honest, and extremely skilled.
I had left an axle lock key there a year and a half ago, and they had carefully saved it for me.
The bike always rides beautifully when they’ve tuned it up.
Great shop.
Friendly and helpful. Hinest
I was going to a hole in the wall bike shop trying to save money and I ended up almost crashing coming over the Manhattan bridge when my front brake broke off. Lucky it didn’t go into my spokes. Bicycle Habitat is affordable and professional. Not to mention the dude in the front is always playing awesome classic rock if you listen closely. My bike is running smooth and I honestly think I’m better than other people when I’m cruising around. Thank you Bicycle Habitat. I turn my nose up at people now.
Friendly, competent, competitive prices, prompt service. What's not to like?
Personal and intelligent
Knowledgeable and friendly staff. Got me sorted with a well-fitted bike, worked with me to select and install a rear rack based on my needs, and answered any questions I had. Would recommend.
All good, and very reasonable prices.
Staff is respectful, friendly, knowledgable, and constructive in helping me consider and ultimately make choices. Some bike shops make you feel stupid for asking questions. Not Bicycle Habitat.
Good selection and advice
Wonderful employees and customer service!!!
Like how you gave me good information to make a well informed decision on your product. The person that was helping me seem very knowledgeable on a different options that I could take. And the work that was performed, my bike was satisfactory.
Just perfect listening and service, I'm very impressed. Thank you
I showed up 12 minutes before closing and the speedy mechanic fixed my tire with the time to spare. Service was not just fast but affordable. Love this place.
I found that they took care and time with me and gave excellent advice.
The bike is I00 times better than before and great customer service on all ends. Thanks guys!!
Love that you fit me in on a busy day
Incredible attention from Matt! Also I appreciate severely that Anthony let me see him work on my bike
High quality bikes, knowledgeable helpful staff