based on 4939 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
excellent
You did what you said you’d do
Great people experience in there craft 100%
Good customer service
Great advice and good work, slightly overpriced.
Very response and super helpful
Very friendly and sincere.
Convenient to home, friendly and knowledgeable staff
They’re very knowledgeable and very helpful. Never feel rushed by them, even for the simplest things. Adam was very helpful, explaining the details of an e bike
The website and the store work well together. You can see what’s available or pick it up. Staff is really nice and seems to enjoy their jobs.
I love this store!!
Tim was very helpful and professional
Eric was the best!
The person who helped me was very knowledgeable and easy to ask questions. The service work was done in 1 day and very happy with the results and upgrade.
The service and knowledge of the technicians is superb!
i always get great service from great people on a great bike that i bought there!
Victor was very plesent and knolegebel as usual !!!
Good job!!
Many thanks
Ami Maya
Store clerks are very helpfull and quickly ask if you need help when you enter the store. A wide variety of products is stocked.
Helpful staff, flexible policies, great bikes.
I believe their name was kate...they had glasses and short brownish hair. this person was extremely helpful with organizing a way to replace my bike wheel and getting a new tire for my bike. I'm so grateful for their support and customer service. I think it's very rare to be helped with a bike problem today at most bike shops. I will definitely be going back and telling my friends to visit this location.
Great service
Great products
Great store!
Repair estimates are reasonable, and explained well by staff.
I found the technician extremely helpful!
Sales people are very knowledgable and patient.
Quick, honest service every time I stop in for a bike repair.
Quick and helpful service
The salesman. Young Lucas was amazingly helpful and a gentleman.
Very busy store but the staff was working and passionate!
They did a good job, I received guidance and alternatives to solve what I needed, after that the installation of the new handlebar and another part took about 3 hours, all perfect, clean work. So far so good
Bicycle mechanics and car mechanics are really similar in my mind. There are some real shysters out there especially in Brooklyn, where there are a lot of rich people who don't know oogatz about bicycles.
But I've, so far, had nothing but great experience at the Bicycle Habitat on 5th ave and 11th in the Slope.
In the past 2 months, I have bought a bicycle, returned an item, and have had two bikes boxed at bicycle habitat.
The service has been fast and thorough and friendly.
My bicycle was repaired and ready for me the following day, quicker than anticipated. BH also explained in detail what was replaced, why it had to be replaced and even gave me the parts that were removed. BH also cleaned the entire bike before releasing it to me. However, I was a little blown away by the overall cost. If this can somehow be improved, it would be a major plus.