based on 1761 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people, they are great
Helpful, knowledgeable.
Considerate and knowledgeable staff.
The service department helped me with my out of town grandson’s flat tire. Thank you.
Awesome customer service! Everyone is friendly and knowledgeable.
Enjoyed the availability and attention given to my needs. Appreciated the open dialogue around other things related to cycling.
Professional and great service with a smile!
Chris provided great overviews of the bikes and helped me make an informed purchase.
Timely service, quality work.
Great staff!!!!
Customer service and knowledge
Knowledgable and friendly staff. Good quality merchandise.
I have purchased 3 bicycles from Cove and it is because of their customer service, their great attitude, helpfulness, and expertise. They are truly a 5 star business.
Shopping at Bike Cove was a breeze! I found the perfect bike quickly, checkout was simple, and the whole process felt effortless. I’d definitely recommend them to anyone looking for a smooth buying experience.
They are friendly and capable,.
Staff is delightful and so helpful
I have been riad biking for 3 years now The Service at BC has improved vastly. I am very confident in the workers knowledge and ability.. I do most of my own adjusting and tuning, but need help once in a while. Thank you.... In the road bike world Sunset owns the 'FITTING' is done by Brandon at Sunset.. if youcould break into that market... reasonable priced.. it could help your business. $300 is wsy too much... everyone - everyone elks off with a new Specialized seat and $40 shoe inserts.
Michelle and Chris were honest about the work, parts, and expense necessary to recondition and repair my old recreational bicycles and suggested I might be better off buying new bikes
from the store of original purchase. They did not push me to buy a higher end bicycle from the Bicycle Cove. They were honest, polite, and helpful.
Helpfulness beyond belief! A great business and extremely nice people.
Outstanding service and personable employees.
Low inventory. Need more bikes in stock to compare at one time in order to make the best informed decision.
The staff here are phenomenal. They are knowledgeable and answer any questions or concern regarding service, routine maintenance, or just recommended adjustments. It's never about the 'upsell', they are always genuinely helpful. Frankly, the servicing visits for my Electra e-bike have been cheaper than I expected! They give real timelines for service completion and always reach out if there are any part delays. I live about an hour away so this is essential for me. So happy to have found this crew to trust with my Townie Go and will 100% be buying my next from them as well.
Michelle did a good job of introducing us to your inventory of e-bikes and we ended up with two “really interesting” bikes (Aventon Pace 4s) that we’ll enjoy for years to come!
Friendly, helpful and knowledgeable staff!
Great customer service. Very helpful. New bike arrived shortly after making custom order. Rides perfectly!
Well, The phone line was constantly not available during business hours. other than that I am satisfied with both the service and the price of said service.
They are always very helpful and friendly
I'm grateful for the knowledge and kind service on repair for my bike! I'm rolling again!
Staff was knowledgeable, not pushy, allowed me ample time to test drive. No complaints!
I had Bicycle Cove assemble 3 bikes I bought on line for Christmas. The shop did an outstanding job, accomplished the job on time, and stored them for no charge until I picked them up the other day. Price per bike to assemble was well worth it. Everyone was very friendly and helpful. They did identify an issue with one of the shifters but got that resolved. It definitely paid to have professioanls assemble the bikes. I know they are all tuned up, operational and safe to ride. Thanks for all the help.