Customer Testimonials
Very professional and personable at the same time. Always willing to help out and get things done quickly if asked. Fair assessment of labour and parts. Thanks for being the best bike shop around!
Very efficient and helpful
Great service
Took time to understand problem and service required, gave a possible answer as to why problem is happening. Confirmed what level of service required. Confirmed when bike will be ready.
The team at bikehouse were clear when it would be ready and delivered a fixed bike (no squeak) that has be serviced
Very helpful and knowledgeable team. Work carried out quickly.
Good value, quality product. Promptly delivered.
Very friendly and helpful
Engaged staff who offer considered guidance and care. Laura is a gem
Friendly helpfull and informed. also good to deal with an independant local firm.
Great service from a very skilled team. solution focused and getting bike safe and back on the road.
Excellent service. A great job on my pride and joy, to the ends of the earth Dawes Galaxy!
Highly recommended for any cycle service/repairs.
I recently purchased a Whyte Kado RS from the Ilkley branch. I have nothing but praise for all the staff in store including Nick and Theodore. Still being new to E bikes and mountain biking as a whole they were really supportive, took the time to explain everything and my shopping experience from start to end was seamless.I'm really happy with the bike and grateful for all the help :)
Being able to call in and. get help with a mechanical problem, including a puncture.
Great after sales advice and service
Very knowledgeable and helpful
All staff very friendly and helpful
Amazing shop and service. Staff always extremely friendly and knowledgeable. Keep on coming back with all of my bikee
Great looking store and incredible range of bikes, and Pete is the most helpful and friendly guy you'll ever wish to meet. 10/10 customer service.
Friendly, knowledgable and professional.
Great service.
A personal friendly approach with a willingness to be flexible for the customers benefit.
The products are obviously of high quality, but they are available from a number of places including of course on-line. The reason I would go to the Trek Store is for the service that accompanies the products. All of the staff I've come across are very knowledgeable about their products and passionate about cycling in general (much more than me), so it's great to hear pros and cons and recommendations from people who know what they are talking about, rather than just on-line reviews from the general public.
Martyn has assisted my on a couple of occasions, and I've been very pleased with his help.
Very helpful stsff
.
Very good range, very helpful friendly peoplel
Amazing service and range of products.. thanks Louise and team!
Attention to detail,
Patience with customers, takes time to listen, offers options and provides feedback through service.
Great service from an increasingly rare genuine highky skilled yet caring team.
Great service- cycling is so much smoother and less effort since
Local, professional, communicative, easy to deal with
Edwin was amazing in store, they put all the accessories I brought onto my new bike. Ensured I knew how to ride it, charge the shifters up and they even sent over afterwards lots of useful YouTube clips on how to take care of the bike.
Honestly nothing seemed like it was too much hassle for him.
Would definitely recommend
Cost effective and excellent service
Popped into see Jim and enquire about an xl rear brake squealing like a banshee after I had ridden that morning.Amazingly my emergency was repaired quickly and I was offered several options from the parts store and an excellent conversation with Jim .His efforts got me back riding within the hour. Thank you.