based on 412 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service fast response to a call
Great communication and friendly staff
Service requests are answered quickly and pest issues are resolved in a timely manner.
your staff are very professional and courteous always. Victor Great to see him promoted but sorry to see him leave our building. Great worker!
Both exterminators I dealt with with very nice and professional. When I returned I could see they did a thorough job and dealt with every piece of furniture and the insides of cupboards.
I wasn't paying for the treatments - my landlord is, but if I were paying I would be disappointed in the expense vs the effectiveness of the treatment. Two treatments later i notice no difference to the bedbugs we find on our bed. I still wake every night to new bites and kill 10 -20 bugs with a torchlight.
The sniffer dog also seems redundant for cases you can see an infestation. I didn't need the extra step of having a dog sniff out what I could see with my eyes - that the bugs were live and active on my beds.
Otherwise everyone I dealt with was nice and professional, from the exterminators to the email support.
So far company has done an excellent job serving our faciility
Victor did a thorough job.
Don't keep changing the guys who service us after they've become familiar with the building's layout, needs, issues, and residents.
We had a great guy who knew exactly what was required on every visit, and which residents to follow up with, and now we're back to scratch.
I may as well have just changed COMPANIES!
485 Park Avenue
the good service
It was great to have Erin over for a consultation. She was informative and thorough. Good communication through the whole process.
We appreciate the reasonable cost of service and the hard work of our regular tech.
Barry was my contact person. Excellent service.
Just perhaps a email reminder of scheduled visits per the agreement.
The people are nice and understanding. Seem like they want to help you. They work with you and any logistical challenges you might have. Can schedule inspections on a timely basis.
We are please with the service Assured provide at this location.
They are always on time. The service is excellent. Any problems they handle them asap.
No call before showing up, unreliable
Taking care of business before it grows into a problem
You guys can start by putting our old technician back in our route Your customer service is very poor
Very reliable.
The tech should talk more to the Manager on duty. He should check in and out.
Hi friends - after two visits the mice are worse than ever
Friendly and addresses issues .
I am actually about to cancel the contractor with you guys,you change it the service man and the time for my building.
Service man who came over last two treatments not professional at all.
very quick response, very detailed feeback, extremely good service
Great Job.
Very professional and detail orientated.
Your service men are knowledgeable, courteous and efficient.
When ever you call for extra service it is taken care of immediately. When you call the staff is always polite and very professional.
On 10/4/21 I called for next day urgent service but the tech showed up on 10/12/21
Efficient