based on 1702 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
was prompt
We are very pleased with Victor. He is very knowledgeable, efficient and he easily communicates with the customer.
Response time from the office when I need a special service and my tech is the best.
Very professional and courteous staff. Very responsive. Excellent value for the service.
Robert Pape
CFO
We need something more upgraded and would actually works for our restaurant's, there was rat dropping on our counter tops, little roaches running around. We have to maintain a healthy environment for our customers.
We believe we have good relationship with Assured more than 15 years, but you are service is very poor customer support recently.
Very professionally
Great service!
Everything! Responsiveness to requests - your night operations, my representative - Ian Rocker, how quick and thorough the company is in processing invoices so that I /my company can in turn invoice our clients.
EXCELLENT
No complaints, and you have provided your services to our property for over 25 years, if not longer. Your are very reliable and always receptive and responsive to any schedule changes, and/ or additional services we may need reformed.
Highly recommend!
We have mice running from pallet to pallet. I saw one mouse around 6:45pm on the foods side of the building and I heard the member say ewww...It was so embarrassing.
You are thorough and a great company. You help our pest problem!
Not following instructions, lack of thoroughness. Ongoing pest issues that haven’t been corrected.
Timely and efficient
Service has been great and the tech is very personable
I have complained earlier that the technician is coming without proper notification. That has been improved
But we expect a report as what have been done on the inspection. Did he find anything that needed attention? Usually the kids are home and they say they don’t know what have happened. So an email or a paper report would justify the inspection. Hope this would be done at the next inspection thanks
Nothing, everything is fine.
Excellent customer service and welcome feedback with every visit
Communication and courtesy of the tech ad the entire service department
Great customer service!
Orlando
Pierre who comes here every week is professional and very friendly technician.
Quality work.
Professional, listened to what the customer had to say. Very friendly.
We have been using Assured for over twenty three years at this location. They are truly the best exterminating company out there. Our current technician Albert is one of the best.
I received 4 different bills and have yet to receive any service.
Everyone I had any encounter with had no idea what they were doing.
Everyone just made up things to say.
Only interested in sending me a bill
I had the pleasure of working with Assured in the past. They have exceeded contractual expectations. Shoutout to Len and the team for always coming through 100% reasoning for their recent onboarding to the NBA as a preferred vendor.
In a few words -- it works! Since we've been using you our pest problem has been for the most part eliminated. Your technicians are friendly and reliable. I've recommended your service to anyone who has a pest problem.
Friendly, prompt professional service.