based on 1749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have always had a good working relationship with the tech's with Assured Exterminator. they have provided the JC office with good service.
excellent service, good service report.
I would like to see the same person coming always as it was before instead of new faces every time - one person gets to know the problems of a specific location and to know what works and what doesn't work
All of our experiences have been amazing.
Assured Environments has quality staff that care about the client.
It’s weird that that account manager and the monthly maintenance person don’t communicate about our account. We do 2 clean out services a year and 2 monthly maintenance services. The tech and my account manager dont treat pest control the same so who’s to say we are doing the right kinds of treatments in our office ? I also still have major pest sitings regardless of how much treatments I’m doing. It’s actually embarrassing because our employees will always post when they see a roach or water bug in our office on our update channel for everyone in the company to know we have a pest problem (8000 employees worldwide). Despite me following all recommendation’s… installing door sweepers, foaming all the holes we can (considering office layouts). I know it is hard to have no pests in nyc during the warmer months but I don’t have the same pest issue I have 6 blocks down in the same neighborhood. I honestly can’t recommend this company because as far as the employees are concerned, our company of choice is not doing a good job at controlling our pest issues.
Len provides excellent customer service and is always available to help!
Comprehensive service.
The staff is attentive.
Always reliable and prompt. Always checks and inspects and tells us if we need anything done.
Clean, neat, efficient and easy to deal with.
All of your staff are wonderful workers and professionals
Very fast and helpful!
Prompt and friendly, followed-up, effective
Assured has been highly responsive to our pest control issues, knowledgeable and very professional! I have tried other companies and they are undoubtedly the best.
Imporve Customer Service repsonses
Service techs show up un announced , quite often. scheduling needs more dicipline.
Your dependability and reliability
Great customer service!
Assured Environment provides excellent service. The technicians assigned to our facilities, are attentive and professional to our needs. In addition the customer service and sales department are always cooperative and respectful. Assured Environment is a great partner and I highly recommended them to other companies, for their pest management needs.
Good service and very professional.
Prompt!
Christian is great!
Not keeping up with the scheduled visits.
Everything and everyone
Nothing to add at this moment
Great service and amazing techs.
Although they are visiting the First name removed and treating Hot Spot area's we still have activity.
Our on-site exterminator --Freddie---was highly competent, efficient, knowledgeable, personable, and professional. We could not have asked for a better representative to do this work for us. This man is a plus for your company.
Our experience with First name removed billing side was less efficient. We had a number of calls to gather First name removed billing details, and then a further call because First name removed information wasn't processed. First name removed back and forth suggested a lack of internal communication.
A follow-up visit is expected but we have yet to hear from you to about organizing that visit. And I don't think that falls to us.
Will was great and took his time out to explain to me the issues and concerns i am dealing with
At present I'm considering cancelling the service as the rodent issues seems to have abated in the area. Also I used to get a call on the activity following each visit but that has stopped.
good job.
i like the tech he is very informative and does a great job