based on 1749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that your treatment are controlling all my pest issues. I just recommend your service for bedbugs.
I don’t like that communicating with you is so hard. A couple of months ago my normal service schedule was changed without any input from me. I wasn’t asked nor did I approve the change. I had a huge argument with management.
I thank you for listening to my complaints and the recent requests to move my appointments was done first my emailed and discussed.
The most recent technician was extraordinary theory and pro-active.
Knowledgeable. Helpful. Informative. Keeping my dog salon pest free ☺️
I had the same tech. For about 7 years Christian and now I got a new tech. His name is Pete. Pete did a great job identifying the problem areas and made sure the job was completely done before he left.
Ysenia is very good! God bless her
Very courteous and professional.
We are very pleased with the services
Immediate responses. No complaints from tenants. Very satisfied with services
We’ve had a long and good relationship with you, so nothing.
Services are wonderful and always willing to help with additional issues when necessary to resolve problem. , communication is key, much appreciated.
Responsive personable technician (Pete) Addresses problems and diagnoses issues correctly. Reliable
Timely professional service. I have used them in multiple locations over 15 years.
We still don't understand why some restrooms are not included in the monthly service.
Hi -
I have been a customer for several years and I currently have three buildings under your care. None of the buildings have ever had major issues so the service was more to have the assurance in rare instances I do have a minor pest issues.
For the first few years the service was excellent!
- We would receive advance notification of when to schedule each quarterly treatment
- The customer service was very helpful.
- The technicians would always make each scheduled appointment and were very friendly.
- If I had any issues between treatment the contract allowed for me to have another treatment. I rarely used this but it was perfect given I didn’t have any major issues.
In the last six months or so the service has become very disappointing.
- I don’t always receive advance notice of a quarterly treatment but I always receive the bill, even if nothing gets treated.
- When I call customer service the call center employee can never help directly with scheduling appointments, answering questions, etc. He takes a message and I usually receive a call back one or two days later.
- When I recently called to report a minor issue between treatments I was told the issue was not covered and I only have coverage for two pests which I have never had issues with.
- I recently was scheduled for a treatment and the technician only came to treat one out of three apartments, even though all three occupants were home. When I called to ask about it I was told they would charge me again to come out and treat the other two apartments.
Bottom line there have clearly been some recent changes. It would be good to receive a written notification of the changes. I assume you are trying to steer customers to a different service offering but clear terms would make it easier for customers to understand the changes and what our options are.
Very professional, on time with excellent experience and knowledge, highly recommended.
Thank you
Service was excellent from start to finish. My account rep was in constant communication with our location and he made sure that the workers knew where to go. The workers did an excellent job of cleaning our warehouse and they did it in a timely fashion.
Gus Sofronis
Procurement Director
JK.com
knowledgeable and courteous technicians!
Excellent customer service skills and knowledgable.
the service staff. Everyone I have encountered is professional, friendly and responsive.
Very responsive, and quick service as needed.
Communication in a whole
Everyone is so friendly and professional. So easy to do business with. Looking forward to building our partnership as the company grows.
The members work diligently to get to the root cause af a problem. They have great communication and follow up. The implementation of preventative steps are thoroughly shared.
Carlos is very responsive to our needs.
Communicates well with all treatments and areas that need attention.
Thank you for a great service.
Israel is the best!!!
My technician Luis is well trained and very professional. He takes care of my building thoroughly.
Everybody was very responsive. Whatever building requirements needed addressing to approve their arrival they took care of quickly.
You just started the service with us and we cannot state an opinion at this time.