Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 8, 2026 — Rated 9 out of 10 by J.G. Trek Bicycle Sydney
What do you like about our products and services?

When buying my first new bike, I went to all of the bikes shops on Clarence St in Sydney and gave each of them my brief for a new bike. Through that process, I understood what the differences were between each of the options based on my budget, but it was the service and the people made the difference and made me want to have a Trek for my first bike. A big shout out to Edreece who was the original team member who helped quote up the bike, organise a test ride and also followed up to check in, but not in a pushy sales kind of way. Andy was also super helpful when I came in for. the test ride and adjusted the fit after I came back the first time saying It wasn't right. So why not a 10? From my experience, I walked in a few times and wasn't able to catch the eye of anyone, so having an earlier acknowledgment of being in the store would make this a 10.

Report a concern   April 8, 2026 — Rated 10 out of 10 by P.O. Bicycle Store Polanco Trek
¿Qué es lo que le gusta de nuestros productos y servicios?

Una gran atencion y disponibilidad por parte del personal a cargo

Report a concern   April 8, 2026 — Rated 10 out of 10 by L.N. MARCHISIO BICI ARENZANO
Cosa ti piace dei nostri prodotti e servizi?

Consegna veloce e cura per i dettagli

Report a concern   April 8, 2026 — Rated 10 out of 10 by Alan Ross Peak Sports
What do you like about our products and services?

Kyla is a wonderful salesperson. Personable, knowledgeable and obviously committed to people finding what they needed.

Report a concern   April 8, 2026 — Rated 10 out of 10 by B.M. Trek Bicycle Burleigh Heads
What do you like about our products and services?

Kev looked after me with a new bike, great service 👌

Report a concern   April 8, 2026 — Rated 10 out of 10 by N.G. trailgate Bikeshop Zwingen
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Super Bedienung, freundlich, kompetent, aufgeschlossen den Kinds gegenüber, all ihre Fragen beantwortet, super sympathisch

Report a concern   April 8, 2026 — Rated 10 out of 10 by S.L. Cycle De Vie
What do you like about our products and services?

More range and info online/website would be good

Report a concern   April 8, 2026 — Rated 10 out of 10 by D.G. I-Ride Bikes
What do you like about our products and services?

Have always been happy with iride. Have purchased multiple bikes there over the years and family members and friends have purchased from there after my recommendation.

Report a concern   April 8, 2026 — Rated 10 out of 10 by Timely Cox Wheels In Motion
What do you like about our products and services?

Several staff members put in extra legwork to help me out. They followed up promptly and made it easy to get what I needed! Thank you!

Report a concern   April 8, 2026 — Rated 10 out of 10 by J.B. Ö-Bike Store
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Ja super

Report a concern   April 8, 2026 — Rated 10 out of 10 by Kevin Hyland Cycles UK Maidstone
What do you like about our products and services?

Very helpful team with an enormous amount of knowledge and experience. I found them extremely helpful and full of practical advice when choosing my new bike. The service was quick and efficient without any problems or issues, the turnround from order to supply was brilliant. Looking forward to many more visits to the shop.

Report a concern   April 8, 2026 — Rated 10 out of 10 by M.M. Loom City Cycles
What do you like about our products and services?

Bike tune ups were good and customer service was very good and friendly! Highly recommend

Report a concern   April 8, 2026 — Rated 10 out of 10 by E.V. DON'S BIKES OF RIALTO
What do you like about our products and services?

Friendly and their patience to answer all your questions

Report a concern   April 8, 2026 — Rated 10 out of 10 by Adam Binsted Trek Bicycle Store of Charleston
What do you like about our products and services?

Jeff Bast gave exemplary customer service!!

Report a concern   April 8, 2026 — Rated 10 out of 10 by Neil Scotney Transition Cycles - Ballina
What do you like about our products and services?

Super knowledgeable and helpful. Well priced.

Report a concern   April 8, 2026 — Rated 10 out of 10 by Virginia Amaral Trek Bicycle East Providence
What do you like about our products and services?

Always great service! It doesn’t matter if I’m there for a purchase or bike repairs, the staff is amazing and knowledgeable.

Report a concern   April 8, 2026 — Rated 10 out of 10 by N.V. Absolute Bikes
What do you like about our products and services?

The customer service was 12/10! The guys knew what they were talking about and put me in the best bike for me! Bunch of good people there you can’t go wrong. Shout out to First name removed, Ryan, Robert, Tyler and Mike for making it a fun experience! Will definitely be coming back!

Report a concern   April 8, 2026 — Rated 10 out of 10 by D.U. Brickyard Bike Co. Dothan
What do you like about our products and services?

Very Personal and Professional!

Great personality

Report a concern   April 8, 2026 — Rated 10 out of 10 by TREK Bicycle 大阪本町
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Report a concern   April 8, 2026 — Rated 10 out of 10 by B.H. Trek Bicycle Rockhampton
What do you like about our products and services?

Great pwrsonalised service and good selection.

Report a concern   April 8, 2026 — Rated 10 out of 10 by Curt Bell Pedal
What do you like about our products and services?

They accidentally sold me the wrong mirror. I came back, installed the correct one, which was slightly more money without charge. Very happy camper!!

Report a concern   April 8, 2026 — Rated 10 out of 10 by Kim Towse Ground Up Tumut
What do you like about our products and services?

Michelle was fabulous to deal with. She never pressured you into a specific product, just educated you based on your needs. She was willing to spend the time with you to research and ensure you were getting the product right for you. Very friendly and kind as well as knowledgeable! Highly recommend.

Report a concern   April 8, 2026 — Rated 10 out of 10 by M.F. Clever Fox Cyclery
What do you like about our products and services?

TIMELY, HIGH QUALITY SERVICE

Report a concern   April 8, 2026 — Rated 10 out of 10 by C.B. Trek Bicycle Coburg
What do you like about our products and services?

Great service
Looked up exactly what I needed and was a a terrific price

Report a concern   April 8, 2026 — Rated 9 out of 10 by Jenny Mitch Bernhard Simpson's Fitness & Adventure Sports
What do you like about our products and services?

They are always there. Kind. Experienced.

Report a concern   April 8, 2026 — Rated 10 out of 10 by S.S. Trek Bicycle Knox
What do you like about our products and services?

Every staff member are friendly and helpful

Report a concern   April 8, 2026 — Rated 10 out of 10 by K.C. Trek Bicycle Warrawong
What do you like about our products and services?

Wide range of bikes and spares, most impressed with the friendly service I received from a true cyclist and a professional gentleman. I will be back and going forward I will be recommending your shop to all my grey nomads.
Thank you for a great experience.

Report a concern   April 8, 2026 — Rated 10 out of 10 by M.M. Bicycle Garage Indy 106th Street
What do you like about our products and services?

Very friendly and knowledgeable. Fixed my bike quickly and not too expensive. Thank you!

Report a concern   April 8, 2026 — Rated 10 out of 10 by P.W. Wheelworx Bike & Triathlon Store
What do you like about our products and services?

Free service for life

Report a concern   April 8, 2026 — Rated 10 out of 10 by J.B. Trek Bicycle Hoppers Crossing
What do you like about our products and services?

The bicycle repair and service was done as per discussion. Staff very friendly and knowledgeable.


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