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based on 2143 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On multille occasions areas supposed to be cleaned have not been
I can count on excellent service from pleasant, friendly, competent staff. They follow a routine so I know what to expect. Stainless steel appliances always look better. My home smells clean and fresh following a cleaning.
Meant to hit # 8. Did a great job.
Everyone I spoke to kept referring to a "team" for a deep clean. There was one person at my home. The floors were swept or vacuumed, but not washed. Several small things were missed, under TV stand, top of the dryer, dryer drawers, floor between walls and laundry machines. I expected more for a "deep clean" and the amount of $s--seemed like a regular cleaning.
Experience plus bring own stuff
Very thorough and reliable. Always come in the window they say they will and the call in advance is a helpful reminder. I am very satisfied with the service. They have even befriended my dog!
Your cleaners are pleasant, fast, efficient and do an excellent job of cleaning - all at the same time!!
When new cleaners come every week, I have to instruct them on how to properly clean things in my house. Eg, cleaning the crumb tray in my toaster oven, and how to feel the granite counter tops to tell where the dirt and residue are. I had no problem with Nancy.
Usually Merry Maids is prompt, courteous and friendly. They go about the business of cleaning, vacuuming, dusting and taking out the trash. I have a 5 bedroom, 2.5 bath home which two can clean nicely in just under two hours. They leave the premises smelling clean and fresh. What's not to like?
Have two people clean instead of one.... I felt bad for the maid that she had no help
I have already called and talked to someone in regard to the cleaning. At this point I have nothing else to say. I did not put anything out there for the world to see. But if someone asked me I would have to say that for what I asked you to do and what was done and the money spent it was not worth that.
Woman came late but did a really good job. Would use again.
Don't know anything about your "products" but you do a grat job cleaning our house/
From the start, I felt the company operated very well. I requested they come after 1:30 and they made that happen. Ashley and Joshua came to my house on Friday, June 16th. They were very professional and did a really great job. Ashley cleaned all the surfaces in my space and even vacuumed between the couch cushions, which was well beyond what I had asked or expected. Johsua did a fantastic job in the bathroom, which was an area that needed special attention due to the recent plumbing disaster.
I had previously had a cleaning service attempt to clean my apartment and it was an utter fail. They didn't move the toilet brush cleaner (which was located on the floor next to the toilet). When I moved it, you would see a red ring from the dust that had come from the ceiling pipes. It was obvious they didn't mop. They were very affordable however, but I suppose you get what you pay for.
Merry Maids was worth the money. I am happy with the service I received and will request Ashley and Joshua again in the future!
I am pleased with the cleaning service and the products used in my home.
Communicate arrival times better
Cleanliness and completion
It was very expensive and the cleaners rushed through the last couple of rooms.
Joshua and the team consistently do a very good job cleaning my house.
I have had some very good cleanings and some very mediocre cleanings. The variance disappoints me. When I have complained and tried to get satisfaction I haven't always felt respected by the team that followed. Once my husband was in the basement and apparently the girls did not realize because not only did he listen to them trash talk me for my complaints but they left after 50 mins and never came back. Then they left me a lovely note thanking me for noticing and stating they stayed 3 hours. My home is undoubtedly a mess so at this time I only have the main rooms cleaned, no bedrooms. So I expect that in 2 hours the main rooms will be done thoroughly. I do notice. I hired Merry Maids in an effort to help me get control of my messy house. I have had some great teams and some terrible teams. But I expect ALL teams to treat my home just as they would a ritzy, spotless, mansion. They have 2 hours to clean however much of my house is available to be cleaned. At this point my husband and I are on the fence about continuing. If I hadn't had such a great team last Wednesday I think I would have already decided to discontinue.
Our experience has been very pleasant with good work, nice people and fair pricing.
Kevin does an excellent job for us, and we appreciate his consistently good work and pleasant presence in our home.
Excellent team of Kylie and Josh cleaned our house and they were great! Thank you. Perhaps a bit more attention to dusting.
Great service and pricing!
I moved into a new place that was left very dirty by the previous tenant and when I called Merry Maids they were there the very same day and made my new home sparkle. The landlord thought the walls had been painted, they were so clean!
Thanks so much for your superior service and reasonable pricing.
The last two women we had were fantastic!
Overall, the house cleaning was very good, the only problem with the cleaning service is that the basement was not cleaned.
This may have been a misunderstanding.
Keep up the great work. The maid were very professional.
My house looks and smells amazing when the team is done!
Love it.
love the product s and service