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based on 33432 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, did a fantastic job. Carpets look great.
Your staff
You are polite, understanding and professional when it comes to caring about your clients. And you are able to get our carpets cleaner than anyone else. We have been very satisfied customers for years. Last week we had our carpets cleaned and for the first time we were disappointed. Our hallway did not come clean, though other higher traffic areas had. A new employee was being trained and had cleaned that area. My husband called, and you immediately made it right. Another cleaning for that area was scheduled and another professional employee arrived. In minutes he had our hallway clean. When it was dry, I was very satisfied as this is the service I am accustom to with Zerorez. Also in our original carpet cleaning our newly painted wall was dinged by equipment and scuffed and left unsightly with holes and missing paint. The manager, with whom my husband spoke, was very concerned about that and cared about our satisfaction. Even with the troubles that accompanied this cleaning, Zerorez went out of their way to make things right. Where else can you get service like that! I will continue to use Zerorez and I continue to refer my friends and associates to Zerorez, as well.
Friendly and professional service.
The products deliver on their promise!
I believe they are chemical free.
THE MAN (ISAIAS) WHO CLEANED MY CARPETS WORKED SO VERY HARD AND WAS AS NICE AS COULD BE. I'LL CERTAINLY USE THEM AGAIN AND GIVE A GREAT RECOMMENDATION ABOUT THEM. THIS WAS MY FIRST TIME TO USE THIS COMPANY. THANK YOU. CONNIE SMITH
Like not having chemicals put into the carpet. Also your cleaning
System got out stains that others couldn't. Your person that did the cleaning was friendly and very helpfully.
I was happy with the job that was done. I had to cancel the first time because I was told I would have the earliest apt. I needed an early morning apt. for dry time. After waiting a week for the morning apt. I was called the day before and told my apt. was the first, my tec. didn't come till 11 am. not the first. not his fault, the person scheduling problem. My carpet is extra thick, we were not able to sleep in our room, the carpet was still wet! Love the job, not happy with scheduling!
My carpet was dry very quickly. The agent that cleaned the carpet was very good. He saw my carpet and said this should be easy to clean. I have a very high traffic area that gets so dirty and he didn't question that he could clean it. I have had a couple other companies clean the carpet and when they have looked at this area both companies have said they would do their best but wouldn't promise anything. It never was very clean until you guys cleaned it and it looks wonderful!
The guy was really friendly and explain things very well.
The carpet was cleaner than I have ever seen it. We have a home carpet cleaner and Zerorez got it so much cleaner.
There were stains that were unable to come up. I'm not sure if it was the fault of zerorez or just the type of stains they were.
Quick and efficient.
Chris was great. My carpets look great.
Our carpet is now a uniform (no stains), lighter (no dirt) color. It is great
I like that the products are natural, not full of chemicals.
Friendly employees. Wear shoe protectors.
Professional and knowledgeable. Love how the carpet looks after being cleaned.
Chris got the carpets clean and free of soaps, my wife loved the outcome of the cleaning!!!!
The thing I like best is that Zerorez doesn't use soaps or any kind of detergents, leaving zero residue! The carpets dried much more quickly this time and I like that. I forgot to ask if the service guy (Adam) put some kind of protectant on the carpets after he was done. I sure hope he did.
Alfredo was the technician and he was very knowledgeable and thoroughly explained all of the processes that Zerorez uses during the cleaning. He showed us the difference in the empowered water that Zerorez uses versus tap water. I was impressed. The clean was great!
The technician was knowledgable about the products and he was on time, did a thorough job in a timely manner. My carpets look and feel great and dried quickly.
Your technician was prompt, professional and friendly. After my carpets were cleaned they looked like new, I was so excited. My carpet is 15 years old, and all the high traffic areas in my home needed some help. I couldn't believe the difference it made. I wanted to have everything cleaned in my home, and I eventually will. Zerorez is the only one I would call!
I've never had a bad cleaning experience. Technicians seem to work hard and do a good job.
I like to use Zerorez because I feel that they will get my carpets clean. This last time, I felt the cleaners were very professional and not pushy. I appreciated that.
It hasn't been long enough to really judge if this cleaning will be better than others because my husband had knee surgery right after and we have not been at home to even be on the carpet. One of the bound carpet runners is looking like it showing dirt already but it may just be that it is worn.
The technician was very professional and did a fantastic job of cleaning our carpets.
No Residue: Great Customer Service
Quick, complete friendly professional caring service. Quality of work. Fulfillment of all our expectations. We have used you twice before and will continue to do so and recommend you to any and all we have occasion to.