Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33432 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 1, 2013 — Rated 9 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

Worked fast

Report a concern   September 1, 2013 — Rated 7 out of 10 by J.S.F. Zerorez Salt Lake City
What could we do to improve?

Make sure your Techs are on time and that you get all necessary information over the phone on the first call. I gave my address over the phone and said I live in number 406. The Tech didn't show up in the scheduled 3 hour time slot so we had to re-schedule. The next time he showed up he told us he couldn't clean because we live on the 4th floor and no one had told him that we lived in an apartment building. So he rescheduled us for the next day. The next day a different tech called and asked if I would be home during our time slot. I said I would and he asked if I live in a building. I said I do and he told me he would have to reschedule because no one told him that and he didn't have the right truck. I explained to him everything that had happened and told him we wanted our cleaning done that day. He called your office and made it work. So to me it was clear your operators aren't writing down the things your techs call in about and when I said I live in number 406 I would assume your operator would ask if that's in a building because it's clearly not a house. Work on your scheduling.

Report a concern   September 1, 2013 — Rated 10 out of 10 by K.K. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning results are ALWAYS top notch. Courteous and prompt service.

Report a concern   September 1, 2013 — Rated 9 out of 10 by P.C.C. Zerorez Salt Lake City
What do you like about our products and services?

Prompt and well done,

Report a concern   September 1, 2013 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very thorough and careful. Your carpet cleaning process is the best on the market. Thanks.

Report a concern   September 1, 2013 — Rated 10 out of 10 by John Wolfgramm Zerorez Salt Lake City
What do you like about our products and services?

I loved the service I received. My carpets look beautiful

Report a concern   August 31, 2013 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

I liked that you didn't have to hook up to or water supply and that it dried faster

Report a concern   August 31, 2013 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

I LIKE THE END RESULT AND OUR TECHNITIAN WAS GREAT AND WHEN HE LEFT EVERYTHING LOOKED VERY GOOD.

HOURS LATER THE STAINS IN THE MASTER BEDROOM ARE BACK ONLY LIGHTER THAN WHEN HE STARTED.

Report a concern   August 31, 2013 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

it works

Report a concern   August 31, 2013 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets were in terrible shape and now feel, smell and
Look so much better!

Report a concern   August 31, 2013 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

The fact that there is no residue left in the carpet after cleaning!
And your technicians are great!
Jerom was the team leader.

Report a concern   August 31, 2013 — Rated 10 out of 10 by T.H. Zerorez Salt Lake City
What do you like about our products and services?

Technician was very friendly and knowledgeable. He really worked hard and things look great!!

Report a concern   August 31, 2013 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

It did a nice job cleaning the heavy traffic areas.

Report a concern   August 31, 2013 — Rated 9 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

I liked the professionalism of the guy that cleaned my carpets, and I like that you don't use soap to clean.

Report a concern   August 31, 2013 — Rated 9 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

consistency, good service, prompt

Report a concern   August 31, 2013 — Rated 10 out of 10 by Kerri Lemmon Zerorez Salt Lake City
What do you like about our products and services?

Great job on cleaning carpet and tile.

Report a concern   August 31, 2013 — Rated 10 out of 10 by F.L. Zerorez Salt Lake City
What do you like about our products and services?

My carpet is unbelievably clean

Report a concern   August 30, 2013 — Rated 10 out of 10 by H.A. Zerorez Salt Lake City
What do you like about our products and services?

carpets looked great. they were fast. and cleaned an area run at their spa that looks as good as new! thanks!

Report a concern   August 30, 2013 — Rated 10 out of 10 by Laura Bangerter Zerorez Salt Lake City
What do you like about our products and services?

looks good, stays clean, nice workers

Report a concern   August 30, 2013 — Rated 10 out of 10 by T.N. Zerorez Salt Lake City
What do you like about our products and services?

Great products..great service!

Report a concern   August 30, 2013 — Rated 10 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

Professional, quick, great communication.

Report a concern   August 30, 2013 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

On time and clean.

Report a concern   August 30, 2013 — Rated 5 out of 10 by M.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Really I just don't know what to compare you to as I have never had my carpets cleaned before. Also, there was a lot of difference between the online quote and what the actual price was, that is a problem. The last thing was my carpets were still damp even after 24 hours. Your technician was very nice and accommodating while in my home.

Report a concern   August 30, 2013 — Rated 10 out of 10 by Daniel Clawson Zerorez Salt Lake City
What do you like about our products and services?

Angelo did a great job, and sincerely wanted to make sure I was satisfied with the results. I suspect he took a bit longer than normal to make sure our 13 year old couch looked its best. Thank you!

Report a concern   August 30, 2013 — Rated 10 out of 10 by E.F. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very good, very kind, listened to all my concerns and catered to all my requests with the details. The carpet looks and smells awesome.

Report a concern   August 30, 2013 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

No chemical in the product. Professional manner in dealing with the customer. Follow up etc. My carpet had many stains, moving into a forclosure I was not sure what they were. They now look lke new.

Report a concern   August 30, 2013 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

Very good work! Thanks a TON!!!!!!!!!!!!!!!!!!!!!!!

Report a concern   August 30, 2013 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

No shampoos. Leaves carpet very nice and soft, not crunchy.

Report a concern   August 29, 2013 — Rated 10 out of 10 by Russell Gray Zerorez Salt Lake City
What do you like about our products and services?

Mason Hunt' service exceeded expectations. He was hard working, capable, and sensitive to areas needing extra attention. Both my wife and I are very satisfied and pleased. Thank you Mason for a job well done.

Gaylord Karen himself provided a great service by established Zerorez many years ago which is not available in many areas.

Russell Gray
Provo, UT

Report a concern   August 29, 2013 — Rated 10 out of 10 by E.F. Zerorez Salt Lake City
What do you like about our products and services?

You do a thorough job and left the carpet looking great.


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