Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33432 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2013 — Rated 9 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

Technition left a brush he used to clean my couch. Did a good job

Report a concern   August 19, 2013 — Rated 1 out of 10 by M.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpets and chair did not look any different after they were cleaned. The technican had to come twice to clean the chair. Normally there is a clean smell and they LOOK brighter and cleaner. That was not the case, and I can see the same hallway spots now coming back. Empowered water! What is that?

Report a concern   August 19, 2013 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

The man did the job right, quickly and carefully. We appreciated the quality of the work.

Report a concern   August 19, 2013 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

We called in an emergency situation, and they came out the very next day. In fact they had a cancellation in the day and were able to fit us in earlier.
We always call Zerorez for our carpet cleaning. They do a fantastic job, and are always so friendly. GOOD JOB!!!

Report a concern   August 19, 2013 — Rated 9 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Your tecnitions do a great job and are a pleasure to work with.

We did have some stains in the bedroom that looked amazing when he was done. However as the carpet dried they have reappeared

Report a concern   August 18, 2013 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

The floors did not have the sticky feeling you get with regular carpet cleaning services. Carpet was not "crusty"

Report a concern   August 18, 2013 — Rated 8 out of 10 by R.D. Zerorez Salt Lake City
What could we do to improve?

Lower th cost

Report a concern   August 18, 2013 — Rated 10 out of 10 by S.T.W. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning is great but even better was Jesus, the technician who performed the service. He was kind and thorough and respectful. Didn't feel like a stranger in the home just a friend doing wonderful work.

Report a concern   August 18, 2013 — Rated 9 out of 10 by P.H. Zerorez Salt Lake City
What do you like about our products and services?

knowledgeable associate who was quick and thourough!

Report a concern   August 18, 2013 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

As advertised

Report a concern   August 18, 2013 — Rated 4 out of 10 by L.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Scheduling our appt and the follow through with that appointment

Report a concern   August 18, 2013 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

What I liked most was how clean my 15 year old white carpet came out!

Report a concern   August 18, 2013 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

The carpets looks so much cleaner and the stain guard has already saved us!

Report a concern   August 18, 2013 — Rated 9 out of 10 by T.C. Zerorez Salt Lake City
What do you like about our products and services?

It seems to get carpets more clean than other companies we have used.

Report a concern   August 17, 2013 — Rated 10 out of 10 by L.E. Zerorez Salt Lake City
What do you like about our products and services?

The carpets I had cleaned had many stains that I didn't think would come out and they did. Our technician Bill was very professional and personal at the same time. He explained the procedure well and did an excellent job on the carpet. It looked brand new.

Report a concern   August 17, 2013 — Rated 10 out of 10 by N.D. Zerorez Salt Lake City
What do you like about our products and services?

'How clean the carpets look and how quickly it was done.

Report a concern   August 17, 2013 — Rated 9 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

The process is the most effective we have found in cleaning carpets. The company promptly sent a return technician to clean up some areas that were missed in the first cleaning. We appreciate their integrity.

Report a concern   August 17, 2013 — Rated 10 out of 10 by Jim Oblad Zerorez Salt Lake City
What do you like about our products and services?

The men that did my carpet did a great job and I would like to have them come back in about six months.

Report a concern   August 17, 2013 — Rated 7 out of 10 by H.R. Zerorez Salt Lake City
What could we do to improve?

get the carpets clean the first visit, so you don't have to return for a second cleaning! other than that nothing. great job!

Report a concern   August 17, 2013 — Rated 2 out of 10 by J.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My renter spent $469 with you for a move out cleaning at my recommendation. Upon inspecting there was a noticeable dog urine smell in the house dispute spending so much money with you and having a lot of topical and water claw treatments. When I had you out to reinspect, I received a bid for an additional $600 after which I would have no guarantee. I had Venturi come out who bid $325
with a guarantee and includes recleaning the whole house. Hired them, house smells great, urine gone.

Report a concern   August 17, 2013 — Rated 8 out of 10 by G.D. Zerorez Salt Lake City
What could we do to improve?

Be more timely on your appointment window. Yuor technician also missed a small portion of the carpet.

Report a concern   August 17, 2013 — Rated 10 out of 10 by Renae Dowling Zerorez Salt Lake City
What do you like about our products and services?

It is fast, the carpet dries quickly, it really cleans the carpet, and there is no sticky residue.

Report a concern   August 17, 2013 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

very professional. My carpet and upholstery are clean.

Report a concern   August 17, 2013 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Came when they said they were coming. Worked quickly and answered our questions. Friendly, courteous and concerned about our satisfaction.

Report a concern   August 16, 2013 — Rated 10 out of 10 by Charlene Pineda Zerorez Salt Lake City
What do you like about our products and services?

The quick service. The clean smell in my house. The cleanest carpet ever!

Report a concern   August 16, 2013 — Rated 10 out of 10 by A.P. Zerorez Salt Lake City
What do you like about our products and services?

They were on time and knew their business well.

Report a concern   August 16, 2013 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

no soap, dries quickly, looks great.

Report a concern   August 16, 2013 — Rated 10 out of 10 by Barbara Anhder Zerorez Salt Lake City
What do you like about our products and services?

Cleaning of stains and the quick drying time!

Report a concern   August 16, 2013 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

They were very timely, efficient and hard working! I noticed a difference in our carpets right away. They were detailed and did a fabulous job!

Response from Zerorez Salt Lake City:

Happy to hear that Kassidy!

Report a concern   August 16, 2013 — Rated 9 out of 10 by M.E. Zerorez Salt Lake City
What do you like about our products and services?

Timely and did a great job. The 3 areas done look really clean especially the stairs.


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