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based on 33435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and efficient service. The carpets look great!
The carpets took on newness. Manuel answered all of my questions beyond what he explained during his demonstration. Both he and Juan were very professional and were so polite with a gruff old man. I am glad to tell anyone about our experience. Hope to see Manuel in April.
Say up front about the water fee and minimum fees
Clearner than when we had the other guys do it. You're awesome!
The gentleman was clean cut, every bit a gentleman, and an extra miler in every way. He didn't cut corners but did a wall to wall excellent job. Everything looks wonderful
The tech was friendly and polite. The carpet looked great. Thanks!
I loved the guy you sent out (Rick). He was so passionate about your product, as well as extremely knowledgable about all of your services. I will definitely use you again, and request for him to be on the job. :)
Product was so great, quick to dry and worked extremely well. The service was excellent too. The technicians were very good at explaining all options and were very quick completing all jobs discussed. I would definitely recommend Zerorez and will for sure use the service again. Thank you!
I thought that the service tech did a great job and was very professional. I was not expecting the carpets to be so wet they only used 1 small fan in 1 area. On the scheduling side of things you should tell people your time frame for mornings and afternoons when they schedule the appointment. Not the day before they come. I scheduled an afternoon appointment which i assumed meant between noon and five, not between 4-8. I would consider that an evening appointment not afternoon. My evenings are very busy and we had to change things at the last minute to accommodate someone coming at 7 pm in the evening. Other then that i was pleased and would use your service again.
Zero res and dries fast
Clean carpet. No residue! Your workers put on shoe protectors and don't track in outside dirt.
Your method of carpet cleaning and the professionalism of your staff
Environmentally friendly products and nice staff.
My carpet is difficult to clean and this is the only process that has proven it's self to truly work.
No call back after reported wall damage. After a two week wait, an other service tech came and cleaned the scuff marks made by the tile machine. He inspected the damage to the walls. Said someone should be contacting us.
I know we all need to make money, but it felt like the up-sale was the most important part of the process. I was disappointed that when we did add a room, that room was not done as well as the first.
We noticed that the carpet dried up with a crust to stiff feeling. Is that normal? Why?
The service we received from Alfredo was excellent. He was thorough and accommodating. I like zerorez very much but it's a bit pricey. I guess that's the way everything is these days. At any rate, thank you.
When I went to put the items back I noticed an area that had been missed. My husband also noticed missed areas. I contacted Zerorez and another technician came out and took care of the two spots. He took photos of the other areas which left a couple of 'stripes' - he recommended a complete redo. Haven't heard back unless this email is the feedback.
This was a great job well done and a friendly serve to your home. Thank you
I was hoping to have several spots on our carpet (that I had marked beforehand) come out and several of these spots are still there. It looked like they were gone when it was wet but once it dried almost all of them were still there
The spots and dirt stay away longer,the carpet looks like new again, frienly techs this last person I felt went above normal expectations. Feel free to contact me.
I don't worry about residue in my carpets. Porter, the technician who did the cleaning of my sofa and carpets did an excellent job!
I liked the results. My carpet and couches look amazing
I have written to Scott ??? and expressed our disgust with your service and I have asked for a call from your General Manager. I am also asking a refund for two services you did not perform.
Bill Last name removed
Phone number removed
Phone number removed
The carpet looked beautiful and the representative was easy to communicate with. He also came at the scheduled time.
No chemicals or soap. I do think it is a bit to much to charge $75 to spot treat pet problem areas other than that it was great.
The carpets look great. I was nervous about some of the stains, we had a leak in our christmas tree stand, the tree skirt was red, when the stand leaked, the tree skirt bled on to the carpet,Zerorez got most og the stain out. Thankyou.
I have used Zerorez for many years and I have been so impressed by how clean they are able to get carpets! And also on how fast they are dry!!
I am very impressed with the technicians you send out! Every one I have had has been respectful, clean and very professional! It seems that is pretty hard to find these days! Sometimes I'm a little worried about the time window that is given because of my busy life but that worry was completely changed! You called once to let me know how the technician was doing on the job before mine giving me an hr to get home to meet him! And then another call from the technician himself before he was going to arrive. I didn't have to just and wait for the four hrs. Thank you for the excellent service! I highly recommend you to anyone who is looking for cleaning services!
Sincerely,
Marcie Last name removed
Uses only water, friendly staff, not pushy