Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33435 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 19, 2014 — Rated 9 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks great. Many of the kid and pet stains were removed. I'm please so far. It hasn't been 24 hours yet, so hopefully stains don't "reappear"!

Report a concern   February 19, 2014 — Rated 10 out of 10 by Channing Jones Zerorez Salt Lake City
What do you like about our products and services?

Very prompt and courteous. Always a very good job.

Report a concern   February 19, 2014 — Rated 7 out of 10 by L.V. Zerorez Salt Lake City
What could we do to improve?

The young man who cleaned our house was very friendly and professional. I went over how to exit the house several times with him, but returned the following day to find that he hadn't pulled our front door closed all the way. We also noticed that a number of the vent covers had been placed back on very sloppily and one even looked damaged.

Report a concern   February 19, 2014 — Rated 7 out of 10 by S.W. Zerorez Salt Lake City
What could we do to improve?

Please give accurate dry times. This is one of the biggest factors I have been searching for in a carpet cleaning company. Everyone promises quick dry times but it's always the same - it takes 24+ hours. If that's how long it's going to take, please just tell me. My technician said our great room was "almost dry" and would just be another hour and the hallway and stairs 4-6 hours. All of it took at least 24 hours and the stairs more like 36 hours. I realize this all probably depends on how soiled the carpet is and what it takes to get it clean. Just please be honest with me about the dry times.

Report a concern   February 19, 2014 — Rated 10 out of 10 by Kathryn Luke Zerorez Salt Lake City
What do you like about our products and services?

The carpets felt clean and looked clean. Best job we have had done in many years. The technician was very knowledgeable and pleasant.

Report a concern   February 19, 2014 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and helpful.He worked quickly and efficiently and did an outstanding job.

Report a concern   February 19, 2014 — Rated 5 out of 10 by S.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have had Zerorea twice now, the technician has been great and the end result has been good but the pricing has been irradic. My first service the protective sealant was $30 total and I agreed to do it. The second service the phone sales girl asked if I wanted that service also at $20 so I agreed but come to payment time it was $20 per room a total of $60. A little deceptive and disappointing. And from a budget standpoint not something I will deal with again.

Report a concern   February 18, 2014 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

Manuel arrived as scheduled, did a great job and priced the job well. Super experience with Zerorez.

Report a concern   February 18, 2014 — Rated 10 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals and residue

Report a concern   February 18, 2014 — Rated 8 out of 10 by J.B. Zerorez Salt Lake City
What could we do to improve?

I felt like he was in a hurry. He didn't do a few small areas that I felt like could have been done
After he left I looked at the chair most of it looked really good but on the arms it wasn't very clean. He was still putting his things away so I went outside to ask him about it. It would have been nice for him to let me know before he left.

Report a concern   February 18, 2014 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

The high power steam water, and the service by your technicians.

Report a concern   February 18, 2014 — Rated 10 out of 10 by Jason Miller' Zerorez Salt Lake City
What do you like about our products and services?

A lot less water in the carpet

Report a concern   February 18, 2014 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Great staff, great products.

Report a concern   February 18, 2014 — Rated 9 out of 10 by A.F. Zerorez Salt Lake City
What do you like about our products and services?

Fast and friendly service. The carpet dried much more quickly than anywhere else I've tried, and I could tell the difference right away on how clean my carpet was. Thanks so much!

Report a concern   February 18, 2014 — Rated 10 out of 10 by Nancy Draper Zerorez Salt Lake City
What do you like about our products and services?

The pet cleaning products. I feel it really works well.

Report a concern   February 18, 2014 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

I love how clean and soft my carpet feels now. Your technician arrived early and finished the job quickly and efficiently!

Report a concern   February 18, 2014 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpets always look clean when you leave. That's why I keep coming back to you. This past experience it wasn't quite as clean as usual, and I didn't feel I was told what might be the reason. The tech left without a "walk thru", and there was a misunderstanding about whether I wanted the protectant or not. (I did! But didn't get it.) When I called Zerorez the next morning, I had a pleasant experience with the girl on the phone and she scheduled another visit for FREE protectant, as soon as she could get me in. The second visit was amazing, as the tech explained thoroughly alot of questions I had about wear areas, a new shaggy rug that didn't clean well, and also made sure I was happy. He was thorough, friendly, and an obvious expert. THANK YOU for making it right for me. I will be back.

Report a concern   February 17, 2014 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Job we'll done ! Nothing let on the carpets .

Report a concern   February 17, 2014 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

So appreciated the meticulous job that Jace did at my house Friday, Feb. 14. His courtesy was outstanding.

I appreciated the fact that by morning, the carpet was dried, and especially was not crunchy as previous cleanings have been.

Will definitely recommend zerorea and will call again when necessary. Thank you

Report a concern   February 17, 2014 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

How nice the carpets Came out looking and very professional way he cleaned them

Report a concern   February 17, 2014 — Rated 10 out of 10 by Janet Barlow Zerorez Salt Lake City
What do you like about our products and services?

I really like the Zerorez for carpet cleaning. It seems to get them clean via hot steam instead of soap and they stay clean longer. Have had good luck with the young men who come to do the work also. They do a good job and are always friendly and helpful. I do recommend them.

Report a concern   February 17, 2014 — Rated 9 out of 10 by T.T. Zerorez Salt Lake City
What do you like about our products and services?

There are no chemicals and the past cleaning, the floor wasn't quite to my approval and the technician came back and it looks amazing! I appreciate a company that will stand by its guarantee. Thanks!

Report a concern   February 17, 2014 — Rated 9 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

TJ was the technician sent out to redo the poor job of the previous technician. From the moment TJ arrived he took responsibility to make sure the job was taken care of to my satisfaction. TJ took ownership of re-cleaning my stairs, making sure the incorrect invoice was noted in your office and noted a spot in my carpet that was a surprise from the initial cleaning on February 11, 2014. TJ is the type of employee I look for to represent my company. His rating is a solid 10!

Report a concern   February 17, 2014 — Rated 10 out of 10 by P.K. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great. Thanks

Report a concern   February 17, 2014 — Rated 9 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Chris provided excellent service. He was friendly, helpful, and accommodating! I would recommend him to anyone.

Report a concern   February 17, 2014 — Rated 7 out of 10 by N.B. Zerorez Salt Lake City
What could we do to improve?

The technician was great and efficient. Carpets look good. No complaint there.

I was dismayed that the appointment was about 4 hours later than requested. I understand there were technical difficulties at a previous appointment. Nevertheless, the timing was inconvenient us.

Report a concern   February 17, 2014 — Rated 6 out of 10 by C.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You canceled my appointment 2 times before you came and completed the job. The first time they were running way behind and they would have had to come late in the evening the second time "the van broke". My furniture was moved and my house turned upside down for over a week before you came and completed the job.

Report a concern   February 17, 2014 — Rated 10 out of 10 by E.K. Zerorez Salt Lake City
What do you like about our products and services?

Quick, Simple and at a great price

Report a concern   February 17, 2014 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look wonderful! Thank you!

Report a concern   February 16, 2014 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly


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