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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
Service tech was very good, discussed what would be done,
the cost was reviewed, he did a very good job and was
reliable and friendly.
My carpets stay cleaner longer
The deep pet treatment is great! The pre-cleaning you do is also great! The vaccum suction is a must. I am so happy our carpets were rescued thanks to your service
QUALITY and SERVICE!!!
My rental house gets amazing TLC from the quality of products and equipment used!
The technicians are exceptional with their professionalism and care!
I appreciate Andrew and have requested him again!
The best carpet cleaning I have every had. The service was great and very professional.
The gentleman that did our carpets was very nice and very thorough and very clear with us. We thought he did a great job
This was the first time I used Zerorez and I have sold the house in which was cleaned so I don't know the answer to your question. But your service technicians were very polite and informative. In my next home I will use Zerorez and be there long enough to evaluate the quality of the product.
Unlike other carpet cleaners, Zerorez left the carpet feeling like new again, not just clean.
I paid extra to have areas treat for pet urine but they still smell like pet urine. The tech is coming back out so hopefully that will do it the second time around.
If it weren't for my amazing technician I would probably never call your company again ! You dispatched him several hours later than my scheduled appointment I was very frustrated However my carpets have never been cleaner and he did an awesome job I will give your company another try only because of him
CARPET STAYS CLEAN LONGER.
high level of professionalism and superior products and cleaning/protecting techniques.
No harsh chemicals.
I just like my carpets cleaned
The clean carpets last a lot longer than other companies
Very kind service man! Thank you
Fast and no resideue
When the original cleaning failed to get rid of a pet stain, you had no hesitation in sending a more experienced technician, Isaiah who did an excellent job and completely took care of the problems.
There was a communication error with your office staff. The tech did a fabulos job and was so concerned with everyting. When I called your office to discuss things with them, they acted as if they could care less that I was having a concern regarding my invoice. I talked to my neighbor about my frustration and she told me that she had a similar expreence with your office staff and payment. Therefore, I will NOT be giving Zerorez a positive recommendation to anyone, personal or business.
i like everything but the price
The only issue I had was I had an appointment set around noon. I got a call saying the technician was running late which was appreciated, and then another call saying he was about 45 minutes out. And hour and a half later I called to check where he was, and no one answered or returned my call. I called a few times and no one answered. That was frustrating since I had cleared my schedule and then got home only to wait much longer than was predicted. I appreciated the attempts to communicate and the calls to warn me when the technician was close, but wish the time frame was predicted with more accuracy. The actual cleaning of the carpet and tile was wonderful and the technician was nice, worked fast and was thurogh.
The carpet cleaned up very nicely. I particularly appreciated the tech. who keep checking if I was satisfied and went the extra mile.
The customer service was excellent from our very first phone call to the actual visit itself, and the carpets look great.
Zerorez let me determine the day and time that I wanted the carpets cleaned. Zerorez showed up on the day and the time that I needed. The carpets were clean and they looked great and feel great also. VERY NICE JOB!
Good cleaning
How fresh and clean the carpets are. I like no residual chemicals left behind
no crunchy carpet
I like how clean the carpet is without using cleaning solutions that ultimately collect dirt and make carpets dirtier in the long run.
Reliable, quality, and nice to talk with.