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based on 33448 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have always had great service and cleaning. I especially liked my service guy, his name is Chris sorensen
Better appointment scheduling
The people were friendly & reliable
First estimate done over the phone was supposed to include a 75 dollar spot removal service . I was told by technician that wasn't in my first quote so I had to pay more than quoted .
Very effective & thorough.
The carpets are always nicer than before. Cleaner and much like new. The young man that came to our home was very kind, knowledgable, and hard working. We appreciate your services. Thsnk you.
No chemicals. Drys quite fast. Reasonably priced.
You've changed - from your water to hooking up to my water. Dry times better this time than last.
Tech was very good - all the things you teach - fans, corner guards, carpet fiber test, personable, etc.
Your technicians were very professional and helpful. I liked how nicely things cleaned and when they were finished I felt that the carpet looked great.
Clean carpet when it might not equal $100. I had Zerorez come twice in December and spent over $100 both times, but you would not come back to do another room unless I spent at least $100 dollars.
Gets cleaner...no residue(just what you claim) dries much more quičkly. Good customer service. Amiable , good customer service. Very accommodating . Thk you
Thank you for coming back, to take out the spot that we addressed earlier!!!
It seems to be much better. There is still some discoloration, that cannot be helped.
Thank-you again, for calling me back in response to my previous comments.
Very efficient and effective. Friendly and very informative.
It worked great. Love that no chemicals are used. The man who cleaned my carpets was very friendly, knowledgeable and efficient.
I had my carpets cleaned on Friday,Feb. 6th. The tech was professional and helpful.
I was pleased with how the carpets looked. The tech was willing to go over areas a second time that I had concerns about. I appreciated that.
I had my tile cleaned on Wed. Feb. 7th. Some areas looked really good but lots of areas were not clean. I have light colored grout so I have dark grout lines and light grout lines now. In fairness to the tech he said he was unable to get it clean which was really surprising to me and offered to just stop and not charge me at that point. I chose to have it cleaned anyway(my mistake).
After he left because the grout in the kitchen area was really dark I used a grout cleaner and my hand steamer and was able to get it much cleaner. I was surprised that he was not able to get it clean with the equipment he used. My grout was last cleaned about 2-3 years ago by me.
Very effective!
Your technician was most helpful and thorough; a very good representative for you.
very professional and personable! willing to explain things!
Friendly staff, wall bumpers and booties to be careful in my house. Clean carpets!
Overall your technician did a wonderful job. But it seemed as I watched he was a bit careless with his hoses and equipment, as they were just kind of tossed around as he went about his work. Not to mention there are a couple gashes and smudges in my walls that weren't there before. I took the time to point them out to your technician before he left, and he said he would talk to your office to see what you can do. I would like to note however he was extremely apologetic, and wanted to do anything to make it right.
Also I would like to point out he did a fine job explaining all of the services your company offers. But I did get a bit annoyed when he tried selling me on services that I wasn't interested in at this time rather than just letting me take care of it when I was ready.
my bathrooms tile look like new. Thanks!
quality work and amazing service
The technicians preprofessional yet personal and kind. They were on time, worked hard and listened to my concerns too.
Your staff was very helpful and got our carpets done in a timely manner. They were also very friendly.
No after smell reasonable drying time and friendly operator.
The guy was extremely friendly, knowledgable, and professional. Did a great job and got every stain out of all my carpets
Very helpful cleaner. Honest. Carpets look great.
They never show up no a single call