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based on 33955 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service. Technichican was through.
I like the updates and follow through. I was very happy to get the carpets cleaned, my kitchen floor done and my shower tiles all in one visit.
The service was outstanding and the products made the rooms smell nice, Great Job!
They work well as advertised. The technician was clean, professional, and capable. The carpets look great.
Pet treatment
You could keep your appointment when you make it. We had to wait an additional day with furniture on our lawn and patio because of your mistake in not keeping your appointment - it was very frustrating to add an additional 24 hours to our wait
Great
The trchnician was courteous, respectful, thorough, and efficient. The carpets and upholstery look amazing, and the guarantee ensures that they will stay that way!
The Technician was very professional with the project. The cleaning products seemed efficient. There were a few stains that the Technician reported before beginning might not be removable. The stained areas are better than before.
it is quick and technician's are very courteous. carpets are restored and clean.
They cared enough to follow up and then come out again to remove the stain that didn't come clean originally.
Your technician was very knowledgeable and polite. The carpet came cleaner the I expected.
No harsh chemicals or residue. Dried fast.
I appreciate that when I was unhappy about the carpet not drying and it smelling bad they came back and corrected it and were very nice about it.
My only complaint this time is the that your company vehicle leaked what looked like power steering fluid on our drive way, which we had to clean up. As for the carpets and tile, they look great!
I wanted to have a rug that was very dirty cleaned. The technician took it with him because it required a particular cleaning method according to the code attached to the back of the rug. The rug looks great now. It was returned to me in a timely manner. I'm very happy with the service Zerorez offers.
I had my tile and grout cleaned in my kitchen. I wish I had taken before and after photo's because it doesn't look any different. My grout was a lighter gray and it was pretty dark and dirty before I had it done. Once the guy finished it took some time to dry and it looked the same. There were a few spots that came a little lighter but overall it still looks dirty. Also in some spots my grout cracked and came completely out. I was hoping when I spend that much money that it would look cleaner. It just looked like a nice mop job that I could've done myself. I definately will not pay for that again or recommend that anyone have it done.
Carpet looks great! Service was excellent!
Carpets dry quickly. No residue or strong odor. Professional, experienced staff. Technician was on time and did a fantastic job.
Very professional great job and it removed Ty- dye from are carpet amazing job
We still have some brown color areas although it has somewhat lightened. Is that from the solution you use? I do have a recommendation that service people keep their booties on til they exit when they are finished. I have shoe prints on my hardwood floors. David was friendly and diligent.
Couldn't get most of my stains out and prices are high.
Great technician who really cared about his work
Very good service and carpet looks great. The hall which gets lots of traffic came very clean!
Professional and polite.
some of your prices for a piece of carpet in the polay room is all too high
My tile and grout look great after being cleaned. Jimmie was very thorough and professional. It was a good experience.
Friendly. Easy to schedule. Reasonable pricing. Love how clean my carpets are!
We wanted and had been given a morning appointment. However we received two calls telling us of delays that totaled about two hours so that our appointment didn't start until after lunch.
I don't know how you can better control that, but it is annoying to the customer.
Otherwise your service rep did a very good job.
The gentleman who took care of us was very thorough and explained the product and service he was providing very clearly. He did an outstanding job for us.