Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 15, 2016 — Rated 10 out of 10 by Michael Lowe Zerorez Salt Lake City
What do you like about our products and services?

very clean carpets

Report a concern   November 15, 2016 — Rated 10 out of 10 by Jeff Wasden Zerorez Salt Lake City
What do you like about our products and services?

Technician was great. Service was great. I like your story about zero residue.

Report a concern   November 14, 2016 — Rated 10 out of 10 by Jennifer Kleinman Zerorez Salt Lake City
What do you like about our products and services?

Our technician was very professional and knowledgeable. I would recommend him and Zerorez to all of my friends. My carpet looks amazing!

Report a concern   November 14, 2016 — Rated 10 out of 10 by D.Y. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were on time and were concerned about their service after they finished. The carpets look beautiful, even the hall where it was very dirty. We were very pleased with the whole experience. It only took about 4 hours for the carpet to dry which is a plus. Thank you for doing a great job.

Report a concern   November 14, 2016 — Rated 9 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

The fact that it dries quickly snd that workers are efficient and friendly.

Report a concern   November 14, 2016 — Rated 6 out of 10 by W.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It's probably not your problem it's ours but the stain on our new carpet did not come out like we had hoped.

Report a concern   November 13, 2016 — Rated 9 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Quick dry time, they could give me a quote over the phone and stuck to it, I like the collecting good for the UT Food Bank.

Report a concern   November 13, 2016 — Rated 10 out of 10 by joan andreason Zerorez Salt Lake City
What do you like about our products and services?

Fast didn't take long, was on time, before he left he walked with me to make sure it was done to my satisfaction.

Report a concern   November 13, 2016 — Rated 10 out of 10 by Garry Davis Zerorez Salt Lake City
What do you like about our products and services?

Clean, smell clean and feel clean. Dries quickly. Great service!

Report a concern   November 13, 2016 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets for a reasonable price. The customer Service is also great.
The technician, Brian, was excellent too!
Thank you!

Report a concern   November 13, 2016 — Rated 6 out of 10 by C.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Spots left on loveseat. I have talked with your representative and have another appointment scheduled to correct the situation. However waiting 2 weeks to get the matter corrected should not be the case. It should be taken care of the next day.

Report a concern   November 13, 2016 — Rated 9 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

I like that it does not leave a residue of soap. Your service tech were friendly and knowledgeable and work hard and made every effort to get our carpets clean inspire of the fact they are aging.

Report a concern   November 12, 2016 — Rated 10 out of 10 by Annette/John Breedlove Zerorez Salt Lake City
What do you like about our products and services?

Excellent service and quality work. We have used you for 12 years and have always been very pleased.

Report a concern   November 12, 2016 — Rated 10 out of 10 by Tina Maughan Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is the best!

Report a concern   November 12, 2016 — Rated 9 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

Quick to respond to appointments and Zerorez utilizes water as a cleaning agent, which works for me because of my high sensitivity to odors.

Report a concern   November 12, 2016 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

Efficient easy

Report a concern   November 11, 2016 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

The service was great and very polite

Report a concern   November 11, 2016 — Rated 9 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

No detergents used. Technician used shoe covers. Came early, and did a good job

Report a concern   November 11, 2016 — Rated 2 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Even after 24 hours our carpet is still wet. We didn't have any extra pet cleaning or anything done. I called about it this morning and was told someone would bring by a floor fan this afternoon, but it's now 4:30 pm & I haven't heard from anyone yet.

Report a concern   November 11, 2016 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

Technician seemed to really know his product, was friendly, and rendered good service.

Report a concern   November 11, 2016 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

It was quick and easy and carpet looks good. It also dried fairly quickly.
Thanks!

Report a concern   November 11, 2016 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

The tech was quick, did a great job and told me how to take care of everything when he was done.

Report a concern   November 11, 2016 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

quick efficient service

Report a concern   November 11, 2016 — Rated 7 out of 10 by B.C. Zerorez Salt Lake City
What could we do to improve?

I shopped around and your service is about 30% higher than other carpet cleaners. I have tried other services and been happy with their work. So, I am happy with your service, you guys were prompt, pleasant efficient and friendly. You score 100% there, I just think you are over priced. Oh and I don't like the add on fees of water disposal. That should just be in the original quote and not added on. I also don't like up selling.

Report a concern   November 10, 2016 — Rated 10 out of 10 by C.D. Zerorez Salt Lake City
What do you like about our products and services?

Our service person was just great!

Report a concern   November 10, 2016 — Rated 10 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

It was our first time using Zerorez and we would use you again. Corey was friendly and worked really hard.

Report a concern   November 10, 2016 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

We have used your service a number of times. Carpets much cleaner. Reese did a great job and very helpful.

Report a concern   November 10, 2016 — Rated 5 out of 10 by S.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Had some soiled stains, but they are still on the carpet after being cleaned. I called the next day, and they will send the same tech out to look at them, bit the carpet just doesn't look "clean".

Report a concern   November 10, 2016 — Rated 10 out of 10 by Marilyn Wanlass Zerorez Salt Lake City
What do you like about our products and services?

very happy with the service, they were very polite, so happy the way the carpet looks, dries in good time, was able to put things back the next day. have recommend the cleaning to two friends, thank you.

Report a concern   November 10, 2016 — Rated 7 out of 10 by C.J. Zerorez Salt Lake City
What could we do to improve?

Have a concrete period for the carpet cleaning. The scheduling is a nightmare. I call and get a time frame, but the time frame is just another call with another time frame. I was supposed to be in the morning and I got to work at 1


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