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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professionalism
Terrific job, the carpets sparkled like new, you were so professional, explained everything well, and were right on time. And the price was great. Thank you!
Your bid was $148.00 but it magically changed to $234.00. You have too many hidden charges for me to consider recommending your service. No mention was ever made of 200 feet per room, or because our hallway makes an 90 degree turn that it was considered two hallways, or your other hidden charge of disposing of water. Be up front with people. We have had many carpets cleaned before and have never run in to all the hidden charges.
Very thorough, fast and efficient. Adam was fantastic! It was a huge project and he did an awesome job. I would definitely recommend him.
You don't use chemicals that will leave residue on your carpet.
I like the fact that you do not use soap and the carpet is soft after Zerorez has been here. What is wonderful they have respect for your property when dragging those big hoses around. Zerorez is there when then say they Wii , but most of all the carpets are clean
Very professional and did a great job at getting out old, dark spots from the carpet.
My technician Alex was extremely prompt and very helpful I feel like he did a great job he was very friendly and I definitely will have zerorez Back again I am very please with the whole experience And my carpets look amazing I definitely would ask for my technician Alex again too
I like that there is not a film left on my carpet, and you do a great job of extracting pet urine.
Everything. We've used Zerorez in So Cal for years and loved them. It's the same in SLC. Great job!
consistency between technicians
My couch looked brand new and so did the carpets, and no more pet odor
Thank you so much
We very much liked the service and products provided. We anticipate using Zerorez next year for spring cleaning again.
Carpets look great after cleaning. Very efficient staff.
It doesn't leave a residue on my carpet. Stays cleaner longer.
My carpets look 110% better! Mitchell was very professional and explained things. He cleaned up after himself and was great.
Roy -- competent, helpful, resourceful, friendly, efficient
Very nice and professional. Went over stained areas thoroughly.
Timely, prompt, efficient.
Very professional and the carpets cleaned up great.
I loved that my carpet was not left overly wet. I also have allergies, and appreciated that there was not a strong oder, or scent. My carpet looks and feels like new.
The job is well done and the employees very friendly.
We had our air ducts cleaned out... and you did an excellent job!
Jimmy Prince was very good in his work ethics. Very sociable and caring. My neighbor is going to call for an appointment. I hope she gets the same man I did. He can't be beat.
We like the fact that you use Steam
Make sure all equipment is working!! When tech arrived, the pre-treatment sprayer was not working.
I have never had any professional carpet cleaning company get my carpets cleaner than Zerorez I will definitely use them again. Also, your representative who did the cleaning was very courteous, polite, friendly and helpful. I considered it a positive expedience.
It is clean and your tech was excellent. I wasn't going to forget his name, but his communications, smile, and steady focus won me over.
Many thanks
Your technician got out a stain that hasn't been removed by any other carpet cleaner for 10 years!
To be honest, the products were a plus, but the customer service was excellent. Jacob was thorough, knowledgeable, and so courteous.