Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2017 — Rated 10 out of 10 by L.U. Zerorez Salt Lake City
What do you like about our products and services?

I was able to schedule an appointment for the day I needed it. The technician was friendly and respectful, and did a great job cleaning our carpet.

Report a concern   May 23, 2017 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

They do a great job and the carpet stays clean longer than with other cleaners.

Report a concern   May 23, 2017 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Professional, clean, friendly.

Report a concern   May 23, 2017 — Rated 8 out of 10 by K.A. Zerorez Salt Lake City
What could we do to improve?

The carpets looked great. However, we were told the person would come between 12-3. We got a call saying he would be there at 1:45. Around that time, we received a call saying he wouldn't be there until after 3. I appreciate that they called. When he arrived, he was the only one to work on the carpets. Our office is 2000 sq ft. My manager was able to leave around 5:30 because she had to wait for him so she could lock up the office. I think it would have been better if they had sent multiple people to clean the carpet.

Report a concern   May 23, 2017 — Rated 9 out of 10 by F.N. Zerorez Salt Lake City
What do you like about our products and services?

Good employee, excellent work, speedy service

Report a concern   May 23, 2017 — Rated 9 out of 10 by K.D. Zerorez Salt Lake City
What do you like about our products and services?

Being able to get an appointment fast. The technician was polite and helpful. The carpets look great now. The test will be how they look in a month. Hopefully they will look as good as they do now.

Report a concern   May 23, 2017 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Great worker did a great job

Report a concern   May 23, 2017 — Rated 10 out of 10 by L.E. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and helpful service provider. Took care of the problem completely and promised to return the next day if I wasn't fully satisfied.

Report a concern   May 23, 2017 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez was great! Very nice and professional! My carpets look great!

Report a concern   May 23, 2017 — Rated 10 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

Your workers are very pleasant and my carpets are clean

Report a concern   May 23, 2017 — Rated 10 out of 10 by Venna Rice Zerorez Salt Lake City
What do you like about our products and services?

No soap residue

Report a concern   May 23, 2017 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

I like the process of your application and removal of water with the cleaning.

Report a concern   May 22, 2017 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

Your cleaning products and equipment got my carpet much cleaner that I had anticipated!

Report a concern   May 22, 2017 — Rated 10 out of 10 by K.E. Zerorez Salt Lake City
What do you like about our products and services?

Fast and friendly.

Report a concern   May 22, 2017 — Rated 10 out of 10 by Bob Brown Zerorez Salt Lake City
What do you like about our products and services?

Left the carpet much softer them Stanley Steamer, our old cleaner.

Report a concern   May 22, 2017 — Rated 10 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

The smell is great. I also like the fact that you try not to leave any residue behind.

Report a concern   May 22, 2017 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service

Report a concern   May 22, 2017 — Rated 10 out of 10 by Kassi Johnson Zerorez Salt Lake City
What do you like about our products and services?

I liked that everyone was so helpful and knowledgeable. And when the cleaners arrived to my home they were so professional and honest. And SUPER fast!

Report a concern   May 22, 2017 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

Our service technician, Alejandro Serrato, was superior! Very pleasant, reviewed throughly the wear areas and conditions of the carpet, and made our 10 year old carpets look great. Fast, friendly, and excellent work.

Report a concern   May 22, 2017 — Rated 9 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

Carpet is really clean. Tech was on time. Communication was excellent

Report a concern   May 22, 2017 — Rated 10 out of 10 by T.L. Zerorez Salt Lake City
What do you like about our products and services?

I like that there are no chemicals

Report a concern   May 21, 2017 — Rated 3 out of 10 by J.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The tech was friendly and courteous and did nothing wrong. Super guy. I think the issue is with the product. We have a Newfoundland dog and his fur is slightly oily. After the carpet dried there's spots that remained darker. We've had other carpet cleaners come that use a soap based product and it removes these darker areas. I think for houses without large dogs your water solution would work but here it didn't. I would recommend your tech that came here all day long for work. Just not sure about the product for pet owners.

Report a concern   May 21, 2017 — Rated 10 out of 10 by B.J. Zerorez Salt Lake City
What do you like about our products and services?

The way that the provider explains the products and does his best to make our home looking its best for us.

Report a concern   May 20, 2017 — Rated 9 out of 10 by Jalayne Peterson Zerorez Salt Lake City
What do you like about our products and services?

Then do a great job on carpets & are fast. I've used them many times

Report a concern   May 20, 2017 — Rated 10 out of 10 by Shelley Hale-Byington Zerorez Salt Lake City
What do you like about our products and services?

your scheduling is great, you come when you say you will. Your technicians finish quickly and do a great job. This last time I was working and couldn't be there and they called when they got there and when they were done. He would have even done the walk though on the phone if I'd wanted to. You've always done a great job for me!! Thanks!!

Report a concern   May 20, 2017 — Rated 9 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

The fellow Isiah who cleaned my carpet did a very good and efficient job.

Report a concern   May 19, 2017 — Rated 9 out of 10 by Connie Cook Zerorez Salt Lake City
What do you like about our products and services?

Rejuvenated the carpet. Looks great. We also think you are expensive .

Report a concern   May 19, 2017 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

very professional, they kept me updated the entire time prior to showing up and a call letting me hold till the tech came to my house. He did an amazing job

Report a concern   May 19, 2017 — Rated 5 out of 10 by W.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

So far I'm disappointed in the urine smell my carpet still has. I've asked to wait 48 hrs and it has only been 24. We will see how it smells tomorrow.

Report a concern   May 19, 2017 — Rated 10 out of 10 by Z.W. Zerorez Salt Lake City
What do you like about our products and services?

Friendly service and my carpets are super clean!


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