Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33762 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 19, 2017 — Rated 3 out of 10 by T.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The spots that were suppose to be removed still showed up after they carpets dried. They price is too high for extras.

Report a concern   June 19, 2017 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

The experience was great from top to bottom. The technicians were friendly, prompt, efficient, and thorough. The service was top notch from the first call through reminders and followups.

Report a concern   June 19, 2017 — Rated 7 out of 10 by S.G. Zerorez Salt Lake City
What could we do to improve?

Technician forgot to clean one of the rooms requested to be cleaned. I had to call and get him to come back. He also did not clean some areas well. I had to request someone to come back and redo them.

Report a concern   June 19, 2017 — Rated 0 out of 10 by N.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Pathetic service, highly pricey, food marks on my carpet are still there, no difference at all. The technicians bumped up the price as well. All in all, this whole thing was a marketing gimmick, on the ground the results are pathetic. I actually would want my money back and have never decided to call a carpet cleaner ever, let alone u guys, no one ever.

Report a concern   June 18, 2017 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Did an oustandjng job!caroets were so clean and stamina came up.

Adam was excellent as well . Went over everything before and after.

Report a concern   June 18, 2017 — Rated 0 out of 10 by N.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

After I let the carpet dry for a few hours, I went back and looked at the carpet. In several places there were spots that obviously had not been cleaned. I feel like the technician did a sloppy job. I would like to talk to a representative and see if we can have someone come out again.

Report a concern   June 18, 2017 — Rated 10 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

Great agents perfectly done

Report a concern   June 18, 2017 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

Quick scheduling response
Professional work with great results.

Report a concern   June 18, 2017 — Rated 1 out of 10 by K.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I just wrote a review and yu can read that. The carpet cleaning was fine although not great. I was told that there was some residual darkening due to wear and tear. This carpet is only one year old. Also, I was not given the special price you were running on tile and grout even though I was not told about any difference between natural versus synthetic stone. I called and spoke to a girl but she never got back to me.

Report a concern   June 18, 2017 — Rated 7 out of 10 by P.W. Zerorez Salt Lake City
What could we do to improve?

The young woman who came in truck 20 was VERY anxious to help. She really put in the time and effort needed to give us the best job possible. There is some dissatisfaction on part that more stains were not removed, but we doubt that it was her fault. Apparently zerorez is not good at stains. We have used zerorez before, but would probably try a different process next time.

Report a concern   June 18, 2017 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

I have a 3700 square foot rental home. 3600 of that is carpet. I pay a little more for Zerorez but they always do an amazing job cleaning the carpet.

Report a concern   June 17, 2017 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Reliable. Cost is reasonable. Friendly staff from the scheduler at the office to the crew who comes. There's nothing to NOT like.

Report a concern   June 17, 2017 — Rated 10 out of 10 by T.Z. Zerorez Salt Lake City
What do you like about our products and services?

Great and fast service.

Report a concern   June 17, 2017 — Rated 10 out of 10 by P.P. Zerorez Salt Lake City
What do you like about our products and services?

You are green.Your employees are polite, efficient, and very hard working. You have my appreciation and respect.

Report a concern   June 17, 2017 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

I like the quick dry. I like the quick service. I like how clean I feel you get it.

Report a concern   June 17, 2017 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

My carpet and apholstry look really clean and nice fresh scent

Report a concern   June 17, 2017 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

I like that after a clean, it is safe for kids! It was done quickly, my carpets look great! I'm very impressed with the young men that came to clean!

Report a concern   June 17, 2017 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

I can always get somewhere here within a day or two and they do a great job!

Report a concern   June 16, 2017 — Rated 10 out of 10 by Chris Reynolds Zerorez Salt Lake City
What do you like about our products and services?

You guys were very professional, friendly, and easy to deal with. Floor looks great!

Report a concern   June 16, 2017 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient and fast. Upfront with costs and good information after service on how to maintain clean carpet.

Report a concern   June 16, 2017 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

Outstanding service and a very thoughtful and thorough employee.

Report a concern   June 16, 2017 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

That you don't use soap.

Report a concern   June 16, 2017 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

everything

service, pleasant and know what he is doing at such a young age.

Report a concern   June 16, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Alejandro was on time, polite, and a hard worker. My carpets came cleaner than ever before

Report a concern   June 16, 2017 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Professional. Carpet looks and feels terrific.

Report a concern   June 15, 2017 — Rated 10 out of 10 by T.H. Zerorez Salt Lake City
What do you like about our products and services?

The two young men that cleaned our carpet did a great job. They seemed very knowledgeable about the company and why you are the best. I used Chen dry before and I was unhappy. I will definitely be a return customer.

Report a concern   June 15, 2017 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez always does a great job. We have used them for many years

Report a concern   June 15, 2017 — Rated 10 out of 10 by R.N. Zerorez Salt Lake City
What do you like about our products and services?

Quick,friendly and oder less

Report a concern   June 15, 2017 — Rated 10 out of 10 by S.K. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet was all trampled down and dirty and Zerorez came and it looks like new again!

Report a concern   June 15, 2017 — Rated 0 out of 10 by M.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was hoping the carpets would of come out cleaner and the price was much higher then I thought. I asked for scotch guard and I thought it was in my quote but he said I declined which I know I did not. Your employee was great and very nice - I was just disappointed.


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