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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything is done great and they don't pressure you to buy extras just educate you on what is available. Great customer service!
The technician was very polite and knowledgeable about their products. Carpets looked great!
Great technicians work hard and do a good job, respectful of me and my property, done in a timely manner, and I'm confident my carpets are clean.
Like that you do not use chemicals. Roy was very educated and informative about carpet care. Thank you.
All looked great.
Very good service, and you use empowered water....no soap, and no residue
Better explain what your name means.
Send me a receipt.
Explain better what "pet protection is and does.
Very effective service and cleaning technology- we will never use a soap cleaner again
You show up on time. The carpets look so nice when you are done and they stay clean for a long time.
Thanks
Worked great!! Friendly Technician
The previous owners of my house had dogs. The house has been cleaned by Zerorez twice in the last 3 months and still smells like we dog and carpet. The deodorizer that Zerorez uses left absolutely no pleasant smell at all. Nor did the protectant that we paid extra for. I am disappointed that my house was left with a wet smell, and it has been several days since it was cleaned. Z really needs to use something that makes the house sell good, even if it is a light smell.
Professional
Everyone has to make their own choice. I also felt it was over priced.
Good job on my carpet and tile cleaning.
We are no longer worried about the dog who used to live here!
The product cleaned thoroughly.Carpets look great. The man that clean the carpet was pleasant and helpful.
This was the first time out of several that we have utilized your services that I would not sing praises to your company. Our carpets were left with more moisture in them than usual. It had taken over 48 hours to dry. Also, high traffic stains were not taken care of as nicely as they have been in the past. Overall, They didn't look as clean as they have been in the past. My husband said the technician was in a hurry to have them completed under 30 minutes. I was surprised when I had gotten home from work. Other technicians took the time to move small items in the way to promote a proper cleaning. My husband has been home on a disability. No I did not want your tech to move furniture, (that was our responsibility) but, cleaning under end tables that had the clearance would have been appreciated. And he put on a carpet protection of $30.00 to seal in the dirt that wasn't cleaned in the first place. I will probably ask for your assistance again with my carpets. however,If the same type of service is displayed, I WILL BECOME VERY VOCAL TO FRIENDS & FAMILY. I take pride in referring great companies and services that I have had the opportunity to experience.
Everything!
It was fast and the carpets have never seemed so clean. The service person,Isais was polite and efficient. I am very happy with Zerorez!
I had a couple spots from animal urine. This is the first time I've had my carpets cleaned. After my carpets were cleaned and the cleaner was on his way out, I found out there was an animal care treatment. I wish I'd know that. I probably would have gone with that.
I think the cost of cleaning the interior of the car was too high given the somewhat mediocre result.
Friendly employee and quick drying carpets
I was very impressed with the service, attention, quality, and result of Zerorez. The technician that came to our home was pleasant, professional, and thorough. We had our carpets cleaned about a month ago, and they still look great!
Again you guys are great
It dries fast, clean carpets, no chemicals!
My carpet is now 18 years old and even with the wear, Chad was able to get my "almost white" carpet looking pretty darn good!! The products are almost magical...and Chad did an awesome job himself!! Thanks Zerorez!!
Clean carpets, dries quickly
We told the cleaners we wanted only the basement cleaned with the pet treatment, but the entire house was. They also tracked gross, wet clumps of who knows what through the house. I understand vacuuming after to get anything that might have worked its way up, but having to clean everywhere else the cleaners went is ridiculous. I didn't pay someone to clean my carpets just so I would have to clean all of the floors after. When we called to discuss it the representative told us that is just how it is. Not only will we be not using zerorez again, but we will be letting friends and family know what a horrible experience it was.
I like that the cleaning process has no residue or smell.
That it takes only a couple hours to dry.
Your team always arrives on time and the price is reasonable.
Carpet is NOT clean. Paid $200 to clean the carpets in this new house I bought, and a day or so later after cleaning I vacuumed literally a bag full of additional hair and lint and crap out of the carpet. Unreal. Only reason this gets a 2 and not 0 is that the rep was really nice and professional. Not sure if it was an issue with your technology or what, but unless you come back and fix I will be going with other carpet cleaners in the future.