Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2017 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

I was very happy with the job he did😊 What I did not like was how late my appt was no one ever told me I was #3 usually they tell me about what time or my time could have been more useful for me.

Report a concern   July 7, 2017 — Rated 9 out of 10 by R.H.H. Zerorez Salt Lake City
What do you like about our products and services?

Love that it is steam cleaning, no chemicals and there are always discounts to be found so it's a great value. My carpets looked great.

Report a concern   July 7, 2017 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

I believe the comerciales, and technicians always work hard to do the best they can.

Report a concern   July 7, 2017 — Rated 10 out of 10 by R.R. Zerorez Salt Lake City
What do you like about our products and services?

Quick dry and carpets look great

Report a concern   July 7, 2017 — Rated 8 out of 10 by K.M. Zerorez Salt Lake City
What could we do to improve?

There were a few spots where it looks like the cleaner wasn't rinsed out properly and a rust colored stains were left. A return appointment has already been scheduled.

Report a concern   July 7, 2017 — Rated 9 out of 10 by N.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, professional technicians. Clean carpet without all the chemicals and smelly stuff.

Report a concern   July 7, 2017 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

Dries fast, smells good and works good.

Report a concern   July 7, 2017 — Rated 9 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

Fast drying and great techs😜

Report a concern   July 6, 2017 — Rated 3 out of 10 by J.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Next time I will be having the Steam Cleaner company come back in as I have had them several times in the past, even though they are more expensive. The tech did great on the stairs, but left several areas without thoroughly cleaning them, and leaving a lot of spots, where the steam cleaner would have got them out. No need for any more follow-up.

Report a concern   July 6, 2017 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

They took care of what we wanted and did not give us a hard sell on crazy upgrades.

Report a concern   July 6, 2017 — Rated 10 out of 10 by T.L. Zerorez Salt Lake City
What do you like about our products and services?

Thank you for your service.

Report a concern   July 6, 2017 — Rated 10 out of 10 by E.K. Zerorez Salt Lake City
What do you like about our products and services?

I like the absence of residues when job is finished.

Report a concern   July 6, 2017 — Rated 10 out of 10 by B.J. Zerorez Salt Lake City
What do you like about our products and services?

Good job, my service person did a great job as promised

Report a concern   July 6, 2017 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Reese did a great job for us. Our carpet looks fantastic. Thanks so much!

Report a concern   July 6, 2017 — Rated 10 out of 10 by E.M. Zerorez Salt Lake City
What do you like about our products and services?

Fast, professional, thorough. Called Zerorez and they were able to get me an appointment the same day to treat some carpets that smelled terribly of pet urine. The carpets were markedly improved and decreased the pet smell throughout the house though was not able to get rid of the smell in its entirety.

Report a concern   July 5, 2017 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate the service and happy to wait
Your schedule is always full

Report a concern   July 5, 2017 — Rated 0 out of 10 by H.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was not well cleaned. It was left soaking wet and took 3 days to dry out. The filthy cleaning hose was dragged through the house and soiled the stairs more than before the "cleaning" started. After it dried it is now stiff and crusty feeling. Not happy at all.

Report a concern   July 5, 2017 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

They did the job very well.

Report a concern   July 5, 2017 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

The tech was a very hard worker and knew what she was doing to get things clean.

Report a concern   July 5, 2017 — Rated 9 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

I loved my tech.. my carpets look great! ♥️

Report a concern   July 5, 2017 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast and thorough

Report a concern   July 5, 2017 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

I really liked that my carpets smell fresh and clean and not musty like with other companies I've used in the past. I will definitely be using Zerorez again!

Report a concern   July 4, 2017 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

We now have a clean tile floor!!

Report a concern   July 3, 2017 — Rated 10 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

Cautious and friendly service techs

Report a concern   July 3, 2017 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

I was pleased with the incredibly clean carpet and your hard-working, friendly staff.

Report a concern   July 2, 2017 — Rated 10 out of 10 by T.D. Zerorez Salt Lake City
What do you like about our products and services?

The technician was polite and informative. I couldn't have had a more pleasant experience with my interaction. Everything was explained to me resulting in a carpet which looks like new.

Job well done Zerorez!

Report a concern   July 2, 2017 — Rated 9 out of 10 by W.W. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great and the technician did our whole house in a timely manner.

Report a concern   July 2, 2017 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Always excellent service and carpets come out so nice and clean. Thanks.

Report a concern   July 2, 2017 — Rated 0 out of 10 by B.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Wanted to try zerorez to see the difference from the usual company we use. Disapointed with zerorez and you are more expensive even with a coupon. The customer experience with the other company is head and shoulders above zeroerz.

Report a concern   July 2, 2017 — Rated 7 out of 10 by R.P. Zerorez Salt Lake City
What could we do to improve?

Now that the carpet has dried some of the traffic areas don't appear to be as clean as I would have liked.


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