Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33503 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2017 — Rated 8 out of 10 by K.J. Zerorez Salt Lake City
What could we do to improve?

An 8 is not good enough? You have to have a ten? You're dreaming -- that's perfection, and only Trump claims that! But - do be more forthcoming:

Corbin was in every way congenial and helpful. But there are still some carpet stains visible -- some rust from the file cabinets right next to the wall (where he said the wand would not adequately apply pressure), and the cat urine stain spots are still a bit darker and evident. He said, probably correctly, that that was the best that could be done. Is that true -- or is it just the best that ZeroRez can do? I really don't know -- but how can I give a ten -- perfection -- when it was not perfect?

I think an 8 is an honest evaluation, don't you?

Report a concern   July 20, 2017 — Rated 10 out of 10 by R.R. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpet without the gunky residue left behind. The protectant is a good investment to help with cleaning up my grandkids' spills!

Report a concern   July 20, 2017 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

The service was very fast and professional. We live in a second floor condo, that was difficult to access, but the employee sent made it work.
He made sure the work was completed to our satisfaction.

Report a concern   July 20, 2017 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

Are used a competitor for years zero razz by far is the best

Report a concern   July 20, 2017 — Rated 10 out of 10 by M.K.P. Zerorez Salt Lake City
What do you like about our products and services?

the ease that it was done and the fine young man that did it,

Report a concern   July 20, 2017 — Rated 9 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great. Dried faster than previous cleanings by other companies.

Report a concern   July 20, 2017 — Rated 8 out of 10 by A.E. Zerorez Salt Lake City
What could we do to improve?

A little on the expensive side for stairs.
Also I asked the tech to give a stain a little more attention, but he just cleaned it just like the rest of the carpet.
Thanks

Report a concern   July 20, 2017 — Rated 10 out of 10 by G.P. Zerorez Salt Lake City
What do you like about our products and services?

I do love your service. However for my area of Salem, Utah you have a minimum charge of $150.00 when you only charge $33,00 for a room. I have three two bedroom apartments with a living room which will only cost me about $100.00 with Stanley steamer. Looking at my bottom line what would you do?

Where I am a long term customer if you would like to price match for me I would love it. At any rate I love to hear back from you.

Thanks

First name removed

Report a concern   July 20, 2017 — Rated 10 out of 10 by A.P. Zerorez Salt Lake City
What do you like about our products and services?

Adam was incredibly thorough and paid great attention to detail in every area of my home. He was able to get a stinky rug smelling great!! All of my carpets look amazing. And my only regret would be not using zerorez sooner to clean my really dirty tile!! I will absolutely have you clean it every six months. I'm extremely happy and will recommend Adam and Zerorez to my friends and family. Thank you!!

Report a concern   July 20, 2017 — Rated 8 out of 10 by K.P. Zerorez Salt Lake City
What could we do to improve?

I was pleased with the job and do not have a recommendation of what to improve.

Report a concern   July 20, 2017 — Rated 10 out of 10 by R.T. Zerorez Salt Lake City
What do you like about our products and services?

Excellent cleaning and polite service tech

Report a concern   July 20, 2017 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look like new after Zerorez cleans them and the customer service is excellent.
Will definitely recommend Zerorez to my friends and family!! Name removed

Report a concern   July 20, 2017 — Rated 8 out of 10 by M.C. Zerorez Salt Lake City
What could we do to improve?

Your company is a little more expensive than the other companies I use for carpet cleaning, so some of my Owners will not pay the difference. But I did have two Owners request that we use your company this month for the cleaning, so it is nice to be able to try it out.

Report a concern   July 20, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

The products are safe. Service is excellent.

Report a concern   July 20, 2017 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

The service is quick & efficient.
The carpet really looked brand new
The technician explained what he was doing and how it worked and how to maintain the clean feel and look.

There was nothing I didn't like.
I even bought the air filter and now I don' t ever have to buy another one.... HURRAY,

Report a concern   July 19, 2017 — Rated 10 out of 10 by E.P. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great! ThAnks

Report a concern   July 19, 2017 — Rated 9 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

I like that it is fast and doesn't use chemicals! The people were all really nice to work with and knowledgeable.

Report a concern   July 19, 2017 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Adam was very mice and very helpful. Carpets look very nice.

Report a concern   July 19, 2017 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

Wow! What a difference in our carpet. I already referred two people to use zerorez!

Report a concern   July 19, 2017 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Friendly and efficient - great job keeping me informed of the service agent's arrival time. Carpets look perfect!

Report a concern   July 18, 2017 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

I like that you clean with the empowered water and not soap. The technicians are always nice and good workers.

Report a concern   July 18, 2017 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Quality of product and efficiency of staff

Report a concern   July 18, 2017 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that there is no residue to attract dirt after my carpets have been cleaned.

Report a concern   July 18, 2017 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

Very professional. Love my clean carpets

Report a concern   July 18, 2017 — Rated 5 out of 10 by C.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

In my opinion, $60 to clean a stairwell is excessive and just a way to gouge customers. While the cleaning was done to my satisfaction I will definitely do some price comparison the next time I need my carpets cleaned.

Report a concern   July 18, 2017 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

I was most impressed by the employee who worked quickly, yet took the time to remove a few hard stains.

Report a concern   July 18, 2017 — Rated 5 out of 10 by K.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

This was a unique situation. You actually cleaned it two times, due to an unfortunate series of events. The first time the cleaning was great. The second time, technician was not as experienced and wasn't able to get the carpets 100% cleaned.

Report a concern   July 18, 2017 — Rated 8 out of 10 by C.B. Zerorez Salt Lake City
What could we do to improve?

Arrive st the time of appointment. Be more careful if furniture.

Report a concern   July 17, 2017 — Rated 10 out of 10 by P.E. Zerorez Salt Lake City
What do you like about our products and services?

Very polite and efficient

Report a concern   July 17, 2017 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

I like the "clean" solution. I was super impressed with the tile and grout! My tile looks like brand new! I love my clean carpet...it saved me from having to replace it!


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