Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33498 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 24, 2017 — Rated 10 out of 10 by N.R.J. Zerorez Salt Lake City
What do you like about our products and services?

Follow up and reports on progress toward scheduled appointment. Team work by cleaners shortens time out of home.

Report a concern   August 24, 2017 — Rated 5 out of 10 by J.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Edges next to the tile were left dirty. I wasn't able to tell until the carpet dried.

Report a concern   August 24, 2017 — Rated 8 out of 10 by D.S. Zerorez Salt Lake City
What could we do to improve?

The tech was great. Super friendly and thorough. The only caveat is after 2 days, the wet carpet smell is still lingering in my house.

Report a concern   August 24, 2017 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

I love that you do a great job on my carpets and guarantee your work, every time.

Report a concern   August 23, 2017 — Rated 2 out of 10 by A.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

my carpets were not cleaned well at all. I could see exactly where he cleaned and where he did not. He applied the protectant with a spray bottle which did not some to cover very well.

Report a concern   August 23, 2017 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Knowledgable staff, upfront pricing, can already tell a difference with the air duct cleaning and the carpet cleaning got dark spots out and smells pleasant.

Report a concern   August 23, 2017 — Rated 0 out of 10 by J.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Don't like your bait and switch tactics.

Report a concern   August 23, 2017 — Rated 8 out of 10 by S.S. Zerorez Salt Lake City
What could we do to improve?

It was kind of expensive other than that the service was great and the people that came out was very professional . I only had my stairs and one room cleaned for that price I would think it would be less .

Report a concern   August 23, 2017 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great!! I appreciate his dedication to doing a good job and for going the extra mile!

Report a concern   August 23, 2017 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

On time, very friendly, tell you what he is doing. Dried around time frame he gave except where he had to concentrate on some areas! Looks great, very pleased

Report a concern   August 23, 2017 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

How quick the service was.

Report a concern   August 23, 2017 — Rated 10 out of 10 by T.C. Zerorez Salt Lake City
What do you like about our products and services?

Very deligent and detailed in cleaning each area. Stayed around for my inspection and approval. Very friendly. I plan to request/ hire her again.

Report a concern   August 23, 2017 — Rated 10 out of 10 by G.R. Zerorez Salt Lake City
What do you like about our products and services?

I particularly liked the efficient way Zerorez went about the cleaning process. From pre-treatment to odor control to final cleaning, Mitch was very thorough and professional.

Each area turned out better than expected and we will surely use Zerorez the next time we clean our carpets.

Report a concern   August 23, 2017 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Completed job as explained.

Report a concern   August 23, 2017 — Rated 9 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

That is does not leave a residue and the carpet is not crazy wet after cleaning

Report a concern   August 23, 2017 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

I like how much of the dirt you can get out of the carpet. I'm hopeful that it will not return as soon as it does with other carpet cleaning processes, but I'll wait to see.

Report a concern   August 22, 2017 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and courteous.

Report a concern   August 22, 2017 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpets feel clean and product free. The techs are always polite and good workers and knowledgeable.

Report a concern   August 22, 2017 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

My technician was very respectful and explained everything to me. He also answered all my questions. What I really appreciated was when the chairs dried I could see some spots that were still there. I called them and they sent my tech right back out and re-cleaned them. I'm very happy with how they turned out!!!

Report a concern   August 22, 2017 — Rated 10 out of 10 by A.N. Zerorez Salt Lake City
What do you like about our products and services?

Our technician is the ONLY reason we decided to use your service. We have had a not so good experience two times. First time our carpets and couch were left soggy and crunchy for days. The second time we were quoted one price over the phone only to find out that it would be 100.00+ more when the technician showed up. I was so upset and had to deal with pricing for 35 minutes all while trying to take care of two kids that are sick. Our technician did a great job and was super informative. We still have one small stain in our bedroom where my son threw up chocolate milk. Surprisingly it's more noticible now than it was before. Overall, i would have a REALLY hard time using your services again. I feel like I am just never sure what I am going to get.

Report a concern   August 22, 2017 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

Technician was on time, friendly, and did a thorough job cleaning my carpets. Like that non soapy detergents are used.

Report a concern   August 22, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

I love Zerorez and recommend it to friends all of the time. One just moved here from St. George and she used Zerorez to clean all the carpets before moving into her new place here.

Report a concern   August 21, 2017 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Zero Rez always gets my carpet and area rugs very clean. All of the stains are removed. The technicians are thorough and very professional.

Report a concern   August 21, 2017 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

I love the way my carpets look and feel. The techs are so professional and quick.

Report a concern   August 21, 2017 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

The staff at Zerorez are very friendly and helpful. The technician arrived in a timely matter and was fast and efficient.

Report a concern   August 21, 2017 — Rated 10 out of 10 by M.G. Zerorez Salt Lake City
What do you like about our products and services?

I love that you leave no residue. Residue keeps carpet from ever being truly clean.

Report a concern   August 20, 2017 — Rated 8 out of 10 by K.P. Zerorez Salt Lake City
What could we do to improve?

When we scheduled we were given no time frame of when to expect cleaners. Two days before they called to tel us what time they would be calling with a time. We were still never given a window of time at all. Finally the day of carpet cleaning came (after two weeks) and we were told they would not be here until after 5:30. We were never told that cleaning appointments went late into the evening. We had somewhere to be and could not wait for the cleaning to finish (which wasn't until 8 PM). My parents had to stay at my house while the cleaning finished so we could make our previous commitment. A window of time at the time the appointment is scheduled would have greatly improved our experience so we could havenplanned accordingly. It is very difficult to leave all day open not knowing when the cleaning would take place. And if the possibility of an appointment is outside of normal business hours we should know about that up front. Also, it took 2 weeks to get someone out to clean our carpets. More trucks/technicians to make carpet cleaning more readily available would be helpful.

Report a concern   August 20, 2017 — Rated 0 out of 10 by C.Z. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Results poor

Report a concern   August 20, 2017 — Rated 9 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

Great cleaning results.

Report a concern   August 19, 2017 — Rated 10 out of 10 by V.B. Zerorez Salt Lake City
What do you like about our products and services?

When our technician left, everything looked so fresh and amazing!


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