Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33498 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 13, 2017 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

Everything

Report a concern   October 13, 2017 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Great job. Professional, clean, on time.

Report a concern   October 13, 2017 — Rated 10 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

Cleaned my carpets that were filthy

Report a concern   October 13, 2017 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

This is my second time using Zerorez, another great experience, carpets look great and the service technicians (Angelo/Adam) are professional, informative on product knowledge and intent on doing a thorough cleaning job!
Thanks again Zerorez and to your team for placing quality first!
Will highly recommend to others!

Report a concern   October 13, 2017 — Rated 10 out of 10 by P.R. Zerorez Salt Lake City
What do you like about our products and services?

I was very impressed with the products. I was very happy with how clean my carpets were and they smell great. My technician was very professional, explained products well and worked really hard, nonstop for hours to get a result that not only I was happy with but that satisfied him. I would definitely recommend this product, company and technician.
Thankyou

Report a concern   October 13, 2017 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

quick and efficient. well mannered man and he knew what he was talking about-- I hope. Carpet looks great. I hope it stays looking great.

Report a concern   October 12, 2017 — Rated 7 out of 10 by C.R. Zerorez Salt Lake City
What could we do to improve?

I have used your service for years. In the past year I have replaced my carpet with tile and area rugs. The cost to have the area rugs cleaned, is over priced. I could have cleaned my family room and 3 beds rooms when they were carpet for the price you charged for 2 8x10 area rugs. Your technician Isias is wonderful, very polite hard working, a lot of why I kept calling back. But, due to the price of cleaning the area rugs, I will check others companies for a more reasonable pricing .

Report a concern   October 12, 2017 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

I like that the carpets dry quickly and that they get the stains up.

Report a concern   October 12, 2017 — Rated 0 out of 10 by D.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I don't know if it's a problem with the equipment, or maybe the technique, but immediately after my carpets were cleaned I had to go out and rent a carpet cleaning machine and redo them. The water that I dumped out of the machine after each area was so dark brown it was almost black. High traffic areas that the tech told me was actually damaged, not dirty, released most of the dirt that was in the water. My carpets now look ten times better after a couple passes with a rented machine versus what a professional cleaning service did. I would be unlikely to recommend Zerorez in the future because of the poor results I experienced.

Report a concern   October 12, 2017 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

I was very impressed with their services, Fernando cleaned our carpets he was very respectful and fast he did a Great! job. I will be using them again. For Sure Thanks First name removed Sandy Utah

Report a concern   October 12, 2017 — Rated 9 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Overall good experience. Now that the carpets have dried there are just a few placed on the stairs that were missed and one place on the corner of my family room.

Report a concern   October 12, 2017 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was GREAT!

Report a concern   October 12, 2017 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Appreciate the information and the attention to detail.

Report a concern   October 12, 2017 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

The technicians have always been on time and courteous. They are efficient when at my house and don't waste time.

Report a concern   October 12, 2017 — Rated 10 out of 10 by T.A.M.D. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough and efficient. Educated on the product and ways to keep the dirt out of carpets.

Report a concern   October 12, 2017 — Rated 10 out of 10 by B.F. Zerorez Salt Lake City
What do you like about our products and services?

The carpet cleaning is really good, but this time I was most excited by my travertine floors in the entry. We moved into this home, and this was the first time the tile and grout has been cleaned in who knows how long. It looks beautiful!! Not only steam cleaned to the original grout color, but then sealed against future damage as well. The entry is beautiful now!!

Report a concern   October 12, 2017 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Quick drying. Luke did an exceptional job.

Report a concern   October 12, 2017 — Rated 10 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and helpful!

Report a concern   October 12, 2017 — Rated 0 out of 10 by L.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Be fair with your charges. In one room, you cleaned only the walking areas which was an are of about 15 feet by 3 feet, since there is a king size bed in the room. Yet, you charged for the whole room. It took less than 10 minutes to go over it. You charged to paint the whole car, yet you only painted the hood.

You guys are just too expensive.

Report a concern   October 12, 2017 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Isaiah and John did a great job...our carpeting looks and feels brand new. In fact, we were prepared to replace the carpeting on the stairs and another area...but those guys worked at it and we are now stain free! Their work and expertise saved us thousands of dollars! Thank you!

Report a concern   October 11, 2017 — Rated 5 out of 10 by N.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We wanted $100 dollars worth of work and with all the add on it came to $128.00 a little more than we thought it might be. guess that how the world works now days. sell give good service and charge more. Don

Report a concern   October 11, 2017 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

Technicians are friendly and efficient.

Report a concern   October 11, 2017 — Rated 9 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

Quick drying. I tend my young grandchildren regularly. Like the idea of no chemical residue👍

Report a concern   October 11, 2017 — Rated 10 out of 10 by R.E. Zerorez Salt Lake City
What do you like about our products and services?

Our technician did a very thorough job.

Report a concern   October 11, 2017 — Rated 6 out of 10 by B.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I'm not saying I'm disappointed I very much like the tool used to pull up dog hair. One carpet looks great the other two better than before but not as good as I had hoped. Will I use Zerorez in the future.. yes.

I would like you to be a little more flexible/reasonable with your price for area rugs, and I'm not sure if there's any benefit to the $50.00 dollar I spend for pet pee removal.

Brent Christiansen

Report a concern   October 11, 2017 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

They arrive on time. Do a good job with no mess. Professional technicians.

Report a concern   October 11, 2017 — Rated 9 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Did what they said they would do. No pressure to add additional services

Report a concern   October 10, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

They seem to do a good job and seem very particular about the care they take to make sure they get out all stains and are careful not to damage corners or furniture.

Report a concern   October 10, 2017 — Rated 5 out of 10 by R.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

50.00 a room for the urine treatment that's not guaranteed, but you don't know that until you get the bill seems excessive. Over 400.00 dollars for a tech that was there less than 2 hours that's doctor money. I think your system is good but that's ridiculous.

Report a concern   October 10, 2017 — Rated 10 out of 10 by E.D. Zerorez Salt Lake City
What do you like about our products and services?

I already answered this question.


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