Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33498 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2017 — Rated 3 out of 10 by C.O.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had scheduled a late(after 4:00) appointment and they called at 1:30 and stated they would be there in 30 min when I explained that I had scheduled the appointment for after 4:00 so that I could be there they insisted that they would either have to come another day or I could have some one else come to my home. I had my son come to the house. He works nights and I had to wake him to come over. I have used Zerorez for the last 2 or 3 years and I am not sure if I will use them again. The job that was done was not up to the standard they have done before not sure what happen but this time it was a miss with Zerorez for me!!

Report a concern   October 20, 2017 — Rated 9 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very professional and explained the process well.

Report a concern   October 20, 2017 — Rated 9 out of 10 by F.R. Zerorez Salt Lake City
What do you like about our products and services?

I like your fast and good service!

Report a concern   October 20, 2017 — Rated 9 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

I liked that you came back and went over some areas. The carpet really looks great!

Report a concern   October 20, 2017 — Rated 10 out of 10 by W.D. Zerorez Salt Lake City
What do you like about our products and services?

Quick and effective with pleasant employees.

Report a concern   October 19, 2017 — Rated 8 out of 10 by D.Q. Zerorez Salt Lake City
What could we do to improve?

I had a very positive experience, and the technician was wonderful. The reason I didn't give you a 10 is because the cost of cleaning the wool rug was higher than I expected.

Report a concern   October 19, 2017 — Rated 10 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

Chemical free.
Angelo, the cleaner, was very kind and wanted me to double check his work to make sure I was satisfied. Wonderful customer service from him.

Report a concern   October 19, 2017 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

The effiency of the cleaning, the care given the job and the type of cleaning.

Report a concern   October 19, 2017 — Rated 10 out of 10 by V.P. Zerorez Salt Lake City
What do you like about our products and services?

The way your guys explained what needed to be done and why and how

Report a concern   October 19, 2017 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

You always do a great job! And my carpets stay clean way longer than with other cleaners that I have used.

Report a concern   October 19, 2017 — Rated 10 out of 10 by B.T. Zerorez Salt Lake City
What do you like about our products and services?

Your person who did was so professional.and considerate also.I think his name was Richard.

Report a concern   October 19, 2017 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Consistently superb results! I credit Zerorez with my carpets lasting longer and looking great.

Report a concern   October 19, 2017 — Rated 10 out of 10 by C.D. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez did a fantastic job!!! I had a few stains that I hadn't been able to get out, that were gone. I was getting ready to sell my house and Luke was great. He was very fast but still thorough. I was very impressed with the work and my house felt so much better afterward.

Report a concern   October 19, 2017 — Rated 9 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

The person cleaning the carpet was on time, friendly, and fast. The carpet was clean and looked like new.

Report a concern   October 19, 2017 — Rated 9 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Great service. Carpets look great. Representative was on-time and end result was excellent.

Report a concern   October 18, 2017 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Efficent, professional, appears the results are good. Price is competative.

Report a concern   October 18, 2017 — Rated 7 out of 10 by E.G. Zerorez Salt Lake City
What could we do to improve?

Area rug looks very dirty, will submit pics

Report a concern   October 18, 2017 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule. Good communication. Good price. Pleased with work done.

Report a concern   October 18, 2017 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Love that my carpets are restored to beautiful without any chemicals in them or the air. Looks and smells great.

Report a concern   October 18, 2017 — Rated 10 out of 10 by D.N. Zerorez Salt Lake City
What do you like about our products and services?

they are on time and do a great job. They make sure they ask you if everything has been done correctly

Report a concern   October 18, 2017 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

The technician was polite and efficient.
The Zerorez way of cleaning is far better than any other process. I know the science behind it and would recommend it to anyone.

Report a concern   October 18, 2017 — Rated 4 out of 10 by C.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

As the carpet dried the dirty spots showed up again. I even spotted a couple of spot after it dried. The edges are still dirty I. The rooms and the stairs. The stairs took about 18 hours to dry. We were disappointed.

Report a concern   October 18, 2017 — Rated 9 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

We like the cleaning chemicals smell. It was cleaned really good.

Report a concern   October 18, 2017 — Rated 10 out of 10 by E.S. Zerorez Salt Lake City
What do you like about our products and services?

Love the way the carpet looks. It dries really fast and the protective coating really works.

The person cleaning our carpet was very polite and did his job well.

Report a concern   October 18, 2017 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was prompt and courteous. The carpets looked fabulous! I have already recommended you to one neighbor and will to others! Thanks for having such a great service!

Report a concern   October 18, 2017 — Rated 2 out of 10 by M.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The grout around the edges of my kitchen didn't get clean. I texted someone but they never responded about it. Also an area rug got cleaned and a few spots look pretty bad still

Report a concern   October 17, 2017 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Fast and responsive

Report a concern   October 17, 2017 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was very professional. He did a great job and answered all our questions. He was thorough and our carpets haven't looked this good since they were installed. Please let him know we are very pleased with his work! Chase Rogers is his name and deserves recognition for a job very well done.

Report a concern   October 17, 2017 — Rated 10 out of 10 by D.E. Zerorez Salt Lake City
What do you like about our products and services?

Fast, efficient, work done well, friendly, responsive, courteous, clean, explained process, helpful

Report a concern   October 17, 2017 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Fast and friendly service. Carpet looks great.


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