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based on 33753 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your spot remover is the best I have ever used.
I GAVE MY WIFE , Name removed, YOUR PHONE # TO GET CARPETS CLEANED.
YOUR CLERK HAD A MISUNDERSTANDING WITH THE AMOUNT OF ROOMS (4) NOT 3,
HER ESTIMATE WAS ROUGHLY $200 . MAN CAME AND DID JOB - EXTRA PET TREATMENT BECAUSE OF URINE, ETC. NO UPDATE ON WHAT WAS BEING DONE UNTIL AFTER JOB FINISHED. TOTAL BILL WAS WAY OUT OF LINE - I NEVER WOULD HAVE AGREED TO DO CARPET CLEANING FOR $459 - I WOUD HAVE PUT NEW CARPETS INSTEAD !! NOT HAPPY - NO BILL EXCEPT ON PHONE WITH AGENT. NOT A GOOD WAY TO DO BUSINESS. I WILL NOT RECOMMED YOUR COMPANY TO ANYONE ELSE BASED ON YOUR BUSINESS PRACTICES. WHAT HAPPENED TO $33 A ROOM LIKE YOUR ADS FALSELY DISPLAY ?? THE $300 IS EVEN TOO MUCH AT THIS TIME OF THE YEAR. PLEASE HAVE YOUR LOCAL MANAGER CALL ME TO DISCUSS FURTHER IF NECESSARY. THANK YOU - JOHN Last name removed Phone number removed.
The carpets were in really bad condition not having been cleaned for a few years and they were very stained with coca cola spills and other "accidents". The Zerorez tech spot treated and cleaned the carpets quickly. He was on time and did a great job. The carpets look generally beautiful, even though the stains were not 100% eradicated. I am very satisfied and would definitely call Zerorez in the future.
Roy was amazing. He was very informative and educational, explaining techniques, products and expected outcome.
Great company. Professional, timely and quality product.
Eric was great to work with. He did a commendable job, was very personable and friendly, and he explained the products that he used and the various services that you provide.
The technician was friendly very efficient than a very good job and was on time as indicated
Zerorez did an excellent job. They were thorough and provided us with excellent customer service. We highly recommend them.
Go green. Friendly associates
You did what you said you would. In the time frame. Our carpet has never looked so good
Got out every spot! Very friendly and quick.
Nice work! But I wish we had a better time frame to expect the cleaner to come over.
Carpets look so much better, staff was friendly and informative.
We’ve always used Stanley Steamer but had a very bed experience with the last guys that cleaned our carpets, so we decided to try ZeroRez instead. I was under the assumption ZeroRez was a lot more expensive but they weren’t, so we tried them. We were very happy with the guy that came. He really seemed to take his time and do a thorough job, which we appreciated. And had us double check his work to make sure we were happy before he left each area. Our carpets were so much cleaner than we’ve experienced before with cleaning and not as wet afterwards. We will definitely use ZeroRez in the future.
Roy was great!
Great technician came at time he promised. Did not add on any fees.
My carpet looks wonderful!
I like that you don't use chemicals
The technician was very clean and polite. The carpets looked great!
I like how nice and clean my rugs look and feel, I like the sincerity and genuineness of the technicians, they are knowledgeable about their product. Most of all, I like their speed and no mess....plus, dependability!
We had you come on Tuesday to do 2 rooms and a stairway. We had you do pet treatment on the 2 bedrooms. The smell has never improved and so tonight my husband got out our bissell and went over one room. After the 4th run we are still getting black water and soap out of the carpet. I videoed and took pictures of the dirty water and will be going down tomorrow to Zerorez to show and speak to someone. Very very unhappy! We were charged $255.00 for the service which is absolutely ridiculous for the horrible outcome that is very obvious.
Great results
I have had accidents which have cleaned right up after they have applied protectant. Carpets look new and dry rapdily.
Great!!!
Arrival times sorted out more clearly.
i've always felt like your technicians are honest, personable, helpful, interested in giving me the best service they can. I like the process that you use--it seems to really get my carpets clean.
It's just expensive. other than that could we use the text message I sent you as my very enthusiastic review?
It looks and smells clean. No perfumy smell.
I like the no residue factor of your service and both times I've used your service the technicians have been knowledgeable and helpful with suggestions for treatments.

Zerorez was a great experience. Our technician Jacob was amazing, he arrived, walked through the house and explained everything in detail and answered all our questions. He acted as if it was his house he was cleaning. No hidden costs and our carpet and tile looked amazing when he was done. Thanks