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based on 33497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks wonderful!
I like that you don't use chemicals
The technician was very clean and polite. The carpets looked great!
I like how nice and clean my rugs look and feel, I like the sincerity and genuineness of the technicians, they are knowledgeable about their product. Most of all, I like their speed and no mess....plus, dependability!
We had you come on Tuesday to do 2 rooms and a stairway. We had you do pet treatment on the 2 bedrooms. The smell has never improved and so tonight my husband got out our bissell and went over one room. After the 4th run we are still getting black water and soap out of the carpet. I videoed and took pictures of the dirty water and will be going down tomorrow to Zerorez to show and speak to someone. Very very unhappy! We were charged $255.00 for the service which is absolutely ridiculous for the horrible outcome that is very obvious.
Great results
I have had accidents which have cleaned right up after they have applied protectant. Carpets look new and dry rapdily.
Great!!!
Arrival times sorted out more clearly.
i've always felt like your technicians are honest, personable, helpful, interested in giving me the best service they can. I like the process that you use--it seems to really get my carpets clean.
It's just expensive. other than that could we use the text message I sent you as my very enthusiastic review?
It looks and smells clean. No perfumy smell.
I like the no residue factor of your service and both times I've used your service the technicians have been knowledgeable and helpful with suggestions for treatments.
They made our carpets look great! The tech was awesome!
The technicians stayed until the job was completed. They were very informative on the products and procedures.
Fast, Professional Job WELL done!!!!
Chase, our technician, was amazing! He knew so much about his products and services and about how the whole process works! He shared his wealth of info with us and made it easy for us to understand.
Zerorez should never let this employee leave the company for ANY reason!! :) He is top-notch!
The technician was very knowledgeable, friendly, and professional. Excellent job on the stairs. Everything looked great and smelled great. Non-invasive during the cleaning and quick drying after they were gone.
My first experience with Zerorez was fantastic. This second was not. The carpets did not seem as clean as the first time and seemed to have some of the oily pre-cleaning residue still on them. Which concerns me because I think it will hold the dirt and get dirtier quicker.
Also, the tile surrounding the cleaned carpet and the tile path out to the door all had quite thick oily pre-cleaning residue on them (either from the hoses and/or the cleaning person tracking it). I had to scrub with wet swiffers twice to clean them.
Additionally, the cleaning kept getting delayed about an 1 1/2 hours after I had anticipated it putting us late to our holiday party. The main office did offer me to reschedule for the next day but I had furniture being delivered so I had to have it the original day scheduled.
What to make it right? In a few months as the carpets get dirtier faster, come back and redo it (making sure to clean up after yourselves).
Carpet looks good
Great service and excellent work
You're very professional and do a great job! It even dried fast! Thanks for the great service!
Very good product, cleaning works really well
The technician that came to my house did an excellent job cleaning my carpets. He got rid of problem spots and checked in with me throughout the cleaning to make sure I was satisfied with how the carpets looked. He was very polite and conscientious about not getting water on my furniture or banging up the walls. I would not hesitate to use Zerorez again.
Zerorez is amazing! Their staff are very professional and competent. They were quick and thorough. Thank you!
They arranged to come on the same day I called! And he was very courteous, very thorough and very informative! That was a very good experience - especially when I was in a bind and needed it done that day!
Great service, thank you
The result of the-carpet cleaning was stunning, especially considering it was 17 years old. The service was excellent and the technician friendly and knowledgeable.
The cleaning of pet soils seemed to be very effective except for one spot.
My carpet was very dirty in the walkways. The carpet now looks like new. Very pleased... Eric did a great job.. I have told my family and friends how pleased I am. Thanks
Great technician came at time he promised. Did not add on any fees.