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based on 34264 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech made our carpet a full shade lighter, and our new house no longer has a smell. Service was absolutely worth the price.
Loved the great service! Precessional job! Thank you!
Quick and efficient. Carpet looks great!
I’m happy with the way my carpet and couch turned out. This was a way more positive experience than my last one.
I misunderstood that cleaning my car was 80$ a ROW not for the whole car. And I found it misleading that the salesman that scheduled my appointment didn't mention that the standard Zerorez cleaning is not strong enough to removed biological material. I told him it was to clean my baby twins nursery (and I asked him a lot of questions about removing the cribs and timing of naps, etc) - at which point I would have expected him to volunteer the information that it would be another 50$ to get the baby spit up/poop/baby-formula out of the carpet. So hearing that the standard cleaning just wasn't strong enough to clean out that carpet and that it would be "ineffective" unless I paid another 50$ was a surprise. And not the happy kind!
then the cleaner-man told me my car would also need the biological treatment if there were food spilled in it. Now - the salesman/scheduler knew I had baby twins and a minivan. (I have three kids in elementary school besides - who do spill food in addition to the twins who spill cheerios and crackers. But I don't think I told the salesman that.). I would assume he would know that I would most likely have food particles in my car and "need the biological treatment". this salesman said he used to be a cleaner-man for Zerorez and he knew what they did. hence, I expected a full discloser from him on treatments and price.
At that point, the cleaner-man said again to us, if I wanted my car really clean AND deodorized, I would have to choose the biological treatment. So, what the salesman quoted me for the job was woefully low.
My husband said to me at the end, when we paid double what we anticipated, "I don't like their business model. Quote us the basic rate - knowing that the add-ons would be necessary but not tell us about them or their price. Let's go with a different green company. This is unsatisfactory."
So - to make it right - I would like the money for the 2 biological treatments back. We paid 90$ for them combined.
Sincerely,
Name removed
Big mess? No problem! Zerorez cleans like there is no tomorrow and it still smells fresh...even tomorrow!
The carpet cleaner didn’t leave a residue or leave the carpet feeling crunchy. The representative didn’t try to up sell me and informed me of my options prior and during cleaning to get the best result.
Products and service
Excellent job on carpet and tile. Technicians did a great job!
I like that they make your happiness their priority.
Did a great job cleaning the carpet! Not happy with the truck dipping oil in front of our house :-(a large spot of oil ) I really think zero Rez should come and clean it up
Name removed
Employee was punctual, pleasant, knowledgeable, efficient and conscientious.
The rep did a good job of cleaning our carpet and was friendly and courteous.
Thank you!
Great service and our technician was very friendly!
Reliable good service
Zerorez cleaned my carpet and I couldn't be more pleased. They were professional, informed, easy to work with, very careful to remove deep stains and their prices were very reasonable. I strongly recommend their service.
clean...clean....clean
couch looks like new, carpets look SO MUCH better, service was great!
Thank you for always the great service
Always on time. Always pleasant. Always a good job.
After the tenants move out, the carpet was very dirty. I was amazed at out clean the carpet was when you finished.
The service professional was on time and did an excellent job.
You guys always do a good job in cleaning carpets and will go over spots if I ask. Thank you!
I like that you clean green with no harsh chemicals.
We're satisfied with the work done as expected.
Prompt and courteous service. Very good product!
Cleaned my RV carpet. Was less than 1/4 the size of a bedroom but charged the full bedroom price. Overall the carpet does look good but looks still dark in the high traffic areas. It may be as clean as possible but the commercial on the radio makes it sound like they will look brand new. I think the price was a little high for as long as it took him.
Results like new! Happily re do if necessary!
This most recent crew did a really great job and seemed to not only have great knowledge about their job but also demonstrated genuine satisfaction about what they were doing.