Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33715 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 16, 2021 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

the boys did a great job! very professional and worked very hard! we would have them come back again in a heartbeat.

Report a concern   July 16, 2021 — Rated 10 out of 10 by Ruth Jackson Zerorez Salt Lake City
What do you like about our products and services?

They kept us updated on arrival time. They were pleasant, professional and efficient.

Report a concern   July 16, 2021 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Yu do a great job and are honest about your work

Report a concern   July 16, 2021 — Rated 10 out of 10 by Cindy Vance Zerorez Salt Lake City
What do you like about our products and services?

Workers arrived within the schedule time frame, they were friendly and got the job done quickly. My carpets look great and smell great too. They also cleaned the kitchen tile floor and resealed the grout, it looks fabulous.

Report a concern   July 16, 2021 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

great service people who listen and respond to my comments. And I like the product that doesn't leave residue.

Report a concern   July 16, 2021 — Rated 10 out of 10 by Ronald Conger Zerorez Salt Lake City
What do you like about our products and services?

Very clean carpets when done.

Report a concern   July 16, 2021 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Did a very thorough job very friendly and helpful technicians

Report a concern   July 16, 2021 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

The carpet is CLEAN!

Report a concern   July 16, 2021 — Rated 1 out of 10 by B.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I honestly thought the carpet would look much cleaner than it does. I plan to call another company to come out and see what they can do

Report a concern   July 16, 2021 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient and fast

Report a concern   July 16, 2021 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

The technician was friendly, quick and efficient!

Report a concern   July 16, 2021 — Rated 10 out of 10 by C.O. Zerorez Salt Lake City
What do you like about our products and services?

I had recliner cleaned - it was done quickly and the recliner looked new. The workers were very polite but personable.

Report a concern   July 15, 2021 — Rated 2 out of 10 by J.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We had Zerorez come out 3 times and the final time when the supervisor came out, Jacob, it was a pleasant experience. We had damage done to our new baseboards the first and second time and had to recant and putty them.

Report a concern   July 15, 2021 — Rated 0 out of 10 by D.Y. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The stains did not come out. In fact the stain was most noticeable and bigger after he shampoo them. We were not pleased at all & would never recommend your service. He damaged another carpet that we had cleaned & ruined it. It also came out worse than what it was before.

Report a concern   July 15, 2021 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Thoroughly cleaned as requested.
Friendly service and helpful staff.

Report a concern   July 15, 2021 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

William was our tech and did an awesome job. I loved how up beat and friendly he was and full of energy ready to work. He let me know what he was doing and what he couldn't get out.

Report a concern   July 15, 2021 — Rated 8 out of 10 by J.L. Zerorez Salt Lake City
What could we do to improve?

1) Incorporate the special offer in the estimated price online.
2) I got charged a LOT of money for a procedure that must be new, I think, because I've used ZeroRez for years and never been told I had to have it. (I do see it on the ZeroRez website, pad extraction.) This involved soaking the carpet pad and then sucking the water out again. $75/square foot is a LOT of money for that. The technician said if I did NOT use that service then none of the pet treatment would be guaranteed. I can't believe I paid $750 to get 3 bedroom carpets and a closet cleaned!
3) The technician asked "How long do you plan to keep this carpet?" which was irritating given that this house is 1 year old and it's clear from the neighborhood that all these houses are brand new.

Report a concern   July 15, 2021 — Rated 10 out of 10 by Michael Coutlee Zerorez Salt Lake City
What do you like about our products and services?

The guys did a great job!! They were quick but not too quick to do a good job. They also were very informative of what we were to expect on our pet odor situation. Now if we could just plug the leak in our old dog, we would be all set!!!!

Thank you again!!

Report a concern   July 15, 2021 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

The floor stays cleaner longer

Report a concern   July 15, 2021 — Rated 10 out of 10 by P.D. Zerorez Salt Lake City
What do you like about our products and services?

Did a great job getting stain out !!

Report a concern   July 15, 2021 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are so clean and renewed after a visit.

Report a concern   July 15, 2021 — Rated 10 out of 10 by Brett Backman Zerorez Salt Lake City
What do you like about our products and services?

The technician was professional and suggested items would both work and not work for our needs.

Report a concern   July 15, 2021 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

Quick and professional

Report a concern   July 15, 2021 — Rated 10 out of 10 by Lisa Van Buskirk Zerorez Salt Lake City
What do you like about our products and services?

Carpet dries quickly without a soapy residue and technicians are always friendly and respectful of home

Report a concern   July 15, 2021 — Rated 10 out of 10 by Candi Brim-Bagley Zerorez Salt Lake City
What do you like about our products and services?

They did a great job!

Report a concern   July 15, 2021 — Rated 10 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were amazing. They were knowledgeable and fast.

Report a concern   July 14, 2021 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

Hunter was fantastic! Will definitely request him the next time.

Report a concern   July 14, 2021 — Rated 10 out of 10 by Linda Hansen Zerorez Salt Lake City
What do you like about our products and services?

My carpets are very clean for a long time. I recommended you to my daughter and son in law who are having their carpets done on Monday July19 they live on 2607 East Creighton Way/

Report a concern   July 14, 2021 — Rated 10 out of 10 by Jan Bradshaw Zerorez Salt Lake City
What do you like about our products and services?

Friendly staff - Drew and his helper were friendly, respectful of my home and helpful with concerns.

Report a concern   July 14, 2021 — Rated 0 out of 10 by M.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We had our carpets cleaned and when we arrived home, there was a disgusting overwhelming stench of cigarettes.
We do not smoke, nor did the previous home owners who we purchased the house from 2 years prior.


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