- Phone: 801-288-9376
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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was courteous and he did a great job! Our carpets dried quickly and look great!
I was told you would be at my home between 8-11. The technician didn’t get here till 12:30. It would have been nice to know more than 15 minutes before. I had multiple errands I had put off to be sure I was home. When I called at 11 to see if someone was even coming, after waiting 10 minutes just to have my call answered, the phone person was rather flippant and rude.
I have used zerorez many times and have received great service. This time was very marginal. I can say that when my technician arrived, he was polite and professional. He also told me his order said between10-12. It would have been nice to know! Just as you are busy, your customers are as well.
Great result on carpet cleaning and couch/loveseat combination. I was very impressed with how clean everything turned out, even with some areas of heavy wear and stains.
They do excellent work. They listen to your concerns and are quick and efficient.
How nice the technician was and how he went the extra mile to do things
I love how great my carpets feel!
Our technician came in and explained everything that he would be doing in a very polite, orderly way. He did a marvelous job, so we are very happy and will most certainly call by Zerorez in the future!
Great communication, fast service, good quality, and price!
Your tech was great. Took time necessary to do a great job. However, your office staff left a lot to be desired. Hard to get a decent and accurate quote and making us hold open a 41/2 hour window for our appointment was frustrating.
The process you use to clean floors is better than other services.
The carpets are clean
Loved it my carpet looks amazing and brand new
I thought that scheduling was quick and easy. The company had good communication before, during, and after. The service technician was friendly and thorough and on-time.
Technician did a good job
Your service.
Staff
Easy online scheduling. Prompt response. Friendly carpet cleaner who provided good info and answered all of my questions. Easy to pay. Nice clean carpets!
Friendly competent technicians- arrive as scheduled . No residual cleaning product odor. Have been using Zeroz for the past 9 years and they do not disappoint! Thanks!
The cleaning process is simple. The Zerorez guy was professional. My carpets smell good and feel clean.
Verify time scheduled
Jacob was outgoingly professional and friendly, and he did a great job quickly!
We had a great experience! Brian was very professional and seemed to really know what he was doing. Very nice and finished in a timely manner.
The team you sent were polite, pleasant and thorough. We were very happy with the outcome.
Thank you sir for doing a good job I will definitely use your company for a future cleaning
we thought the guys did a great job. will always call zerorez ffom now on. very friendly and helpful.
My carpets are about 3 years old and has started to show wear patterns. After the cleaning, the carpet looks brand new and feels amazing.
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No redidue
The worst customer service. I hate this company with a passion.
Employee drained cleaning tool when walking across front lawn and now have line of dead grass stretching from front porch to sidewalk and across blvd. wasn’t sure what happened until watch video on ring camera. Need to be more careful when putting equipment back in van. Carpet cleaning was great.