Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33715 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 12, 2021 — Rated 10 out of 10 by Gary Taylor Zerorez Salt Lake City
What do you like about our products and services?

Clean and no residue , stays cleaner longer.
Was on time and was thorough.
Ryder was respectful and explained how the process works.
Would request Ryder next time we clean carpets.
Carpet looks cleaner than with any other method or process.

Report a concern   September 12, 2021 — Rated 9 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

I liked scheduling online

Report a concern   September 11, 2021 — Rated 10 out of 10 by E.W. Zerorez Salt Lake City
What do you like about our products and services?

Courteous staff member
easy to schedule
reasonable prices
We especially like the 'water' process with no detergents which leave a residue

Report a concern   September 11, 2021 — Rated 10 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

The service technician did an excellent job on our carpet. He took the time on the spots and made our carpet look wonderful. Zerorez is the only cleaning service I will use.

Report a concern   September 11, 2021 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are like brand-new, so soft to walk on. The tile and grout look like they did 20 years ago. Drew scrubbed the floor like I would have, on my hands and knees. I am very happy with the service and the product. I will call you again! Name removed

Report a concern   September 11, 2021 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

Already completed this evaluation survey!
Thank you!

Report a concern   September 11, 2021 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

On time
Friendly
Professional
Knowledgeable

Report a concern   September 11, 2021 — Rated 9 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

Very nice, respectful and hard working. Carpet was really stained at first and almost looked brand new afterwards.

Report a concern   September 11, 2021 — Rated 0 out of 10 by K.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I called to discuss some misinformation I was given during a cleaning with Mitch. We discussed my concerns. He said he would get back to me and never has 5 days later.

Report a concern   September 11, 2021 — Rated 8 out of 10 by R.P. Zerorez Salt Lake City
What could we do to improve?

I couldn’t add upholstery cleaning to my order. Otherwise the service and end result was great!

Report a concern   September 10, 2021 — Rated 10 out of 10 by Jann Elieson Zerorez Salt Lake City
What do you like about our products and services?

Efficient, prompt and professional!
Technician was awesome !!!! 👏👏👏👏👏

Report a concern   September 10, 2021 — Rated 10 out of 10 by Sheldon Dahl Zerorez Salt Lake City
What do you like about our products and services?

Max was knowledgeable, careful, and thorough. We appreciated being informed of arrival time. Our carpets and tile look like new!

Thanks for a job well done.

Report a concern   September 10, 2021 — Rated 10 out of 10 by A.J.M. Zerorez Salt Lake City
What do you like about our products and services?

Technician very skilled and respectful. Rugs very well cleaned.

Report a concern   September 10, 2021 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Thank you for a very efficient and well-done job. My carpets were much cleaner and I am
pleased with the results.

Report a concern   September 9, 2021 — Rated 10 out of 10 by Tammy Westover Zerorez Salt Lake City
What do you like about our products and services?

Personable and knowledgeable about the services!

Report a concern   September 9, 2021 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

You work with customers until everyone is happy. The gotta love it guarantee is real.

Report a concern   September 9, 2021 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

Crew were excellent and took pride in their work.

Report a concern   September 9, 2021 — Rated 9 out of 10 by Linda Richards Zerorez Salt Lake City
What do you like about our products and services?

I'm happy with the cleanliness of my carpets. They look great and the two spots I was concerned about are gone. I would give you a score of 10 but I wish the young man who cleaned my carpets had worn shoe coverings over his sneakers while he cleaned my carpets. Shoes are very dirty from just normal activities and walking on a damp carpet means that some of the dirt from his shoes was left behind on my clean carpets. Shoe coverings are not expensive. I'm surprised that you don't require your employees to wear them while cleaning inside customers' homes.

Report a concern   September 9, 2021 — Rated 10 out of 10 by T.C. Zerorez Salt Lake City
What do you like about our products and services?

Representative was courteous, knowledgeable, thorough, and just completely nice!

Report a concern   September 9, 2021 — Rated 10 out of 10 by Adriana Hammond Zerorez Salt Lake City
What do you like about our products and services?

My carpets were clean and soft. So profesional and fast.

Report a concern   September 9, 2021 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

Efficient, on time, well done

Report a concern   September 9, 2021 — Rated 10 out of 10 by Nancy Thomas Zerorez Salt Lake City
What do you like about our products and services?

We are so glad to get clean carpets so well done. Are technician was a pro!

Report a concern   September 9, 2021 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

They were very fast.

Report a concern   September 9, 2021 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

We had a great experience. the tech that came out was friendly, helpful and accommodating. Because we did our whole house and we aren't moving, we had a lot of furniture around and he was very helpful with what he needed to do and how to get it done.

Report a concern   September 9, 2021 — Rated 9 out of 10 by E.V.P. Zerorez Salt Lake City
What do you like about our products and services?

Being only water is great. It dried quicker than expected with Dan’s running of course. I was highly disappointed in how the tech walked everywhere including outside in the same shoes without coverings even on our cleaned and wet carpets but we were told not too. Never saw that before and was puzzling.

Report a concern   September 9, 2021 — Rated 3 out of 10 by S.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had you come out a second time to redo some areas in my dining room and bathroom because the grout was not cleaned very well the first time. On the day of the appointment I had a doctor appointment in the morning and would have been home on time for my 11:30-4 appointment, but you arrived an hour early and I wasn’t home. My landlord let him in and I told him the general areas that needed to be done. I arrived 5 minutes or less after the guy left. The landlord said he was in and out really fast. My floors don’t look much different after the second visit. If he had not come an hour early, I would have been home and could have shown him myself the problem areas. I’m not very happy with how the floors turned out. My carpets are fine and he did a good job on those, but I’m disappointed in how the tile floors turned out. You should train your people to slow down a little when cleaning grout because they take a little longer to get clean. I know time is money, but happy customers are money too.

Report a concern   September 9, 2021 — Rated 10 out of 10 by Stacy Grover Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great and the guys that came were so nice. They even helped my husband when he was trying to get a heavy box downstairs. Will definitely be a returning customer

Report a concern   September 8, 2021 — Rated 10 out of 10 by G.K. Zerorez Salt Lake City
What do you like about our products and services?

The technician did a thorough job and answered all of my questions.

Report a concern   September 8, 2021 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

Clean fast friendly.great job

Report a concern   September 8, 2021 — Rated 10 out of 10 by N.G. Zerorez Salt Lake City
What do you like about our products and services?

Courteous, helpful, does a good job.


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