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based on 33715 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked scheduling online
Courteous staff member
easy to schedule
reasonable prices
We especially like the 'water' process with no detergents which leave a residue
The service technician did an excellent job on our carpet. He took the time on the spots and made our carpet look wonderful. Zerorez is the only cleaning service I will use.
The carpets are like brand-new, so soft to walk on. The tile and grout look like they did 20 years ago. Drew scrubbed the floor like I would have, on my hands and knees. I am very happy with the service and the product. I will call you again! Name removed
Already completed this evaluation survey!
Thank you!
On time
Friendly
Professional
Knowledgeable
Very nice, respectful and hard working. Carpet was really stained at first and almost looked brand new afterwards.
I called to discuss some misinformation I was given during a cleaning with Mitch. We discussed my concerns. He said he would get back to me and never has 5 days later.
I couldn’t add upholstery cleaning to my order. Otherwise the service and end result was great!
Efficient, prompt and professional!
Technician was awesome !!!! 👏👏👏👏👏
Max was knowledgeable, careful, and thorough. We appreciated being informed of arrival time. Our carpets and tile look like new!
Thanks for a job well done.
Technician very skilled and respectful. Rugs very well cleaned.
Thank you for a very efficient and well-done job. My carpets were much cleaner and I am
pleased with the results.
Personable and knowledgeable about the services!
You work with customers until everyone is happy. The gotta love it guarantee is real.
Crew were excellent and took pride in their work.
I'm happy with the cleanliness of my carpets. They look great and the two spots I was concerned about are gone. I would give you a score of 10 but I wish the young man who cleaned my carpets had worn shoe coverings over his sneakers while he cleaned my carpets. Shoes are very dirty from just normal activities and walking on a damp carpet means that some of the dirt from his shoes was left behind on my clean carpets. Shoe coverings are not expensive. I'm surprised that you don't require your employees to wear them while cleaning inside customers' homes.
Representative was courteous, knowledgeable, thorough, and just completely nice!
My carpets were clean and soft. So profesional and fast.
Efficient, on time, well done
We are so glad to get clean carpets so well done. Are technician was a pro!
They were very fast.
We had a great experience. the tech that came out was friendly, helpful and accommodating. Because we did our whole house and we aren't moving, we had a lot of furniture around and he was very helpful with what he needed to do and how to get it done.
Being only water is great. It dried quicker than expected with Dan’s running of course. I was highly disappointed in how the tech walked everywhere including outside in the same shoes without coverings even on our cleaned and wet carpets but we were told not too. Never saw that before and was puzzling.
I had you come out a second time to redo some areas in my dining room and bathroom because the grout was not cleaned very well the first time. On the day of the appointment I had a doctor appointment in the morning and would have been home on time for my 11:30-4 appointment, but you arrived an hour early and I wasn’t home. My landlord let him in and I told him the general areas that needed to be done. I arrived 5 minutes or less after the guy left. The landlord said he was in and out really fast. My floors don’t look much different after the second visit. If he had not come an hour early, I would have been home and could have shown him myself the problem areas. I’m not very happy with how the floors turned out. My carpets are fine and he did a good job on those, but I’m disappointed in how the tile floors turned out. You should train your people to slow down a little when cleaning grout because they take a little longer to get clean. I know time is money, but happy customers are money too.
The carpets look great and the guys that came were so nice. They even helped my husband when he was trying to get a heavy box downstairs. Will definitely be a returning customer
The technician did a thorough job and answered all of my questions.
Clean fast friendly.great job
Courteous, helpful, does a good job.

Clean and no residue , stays cleaner longer.
Was on time and was thorough.
Ryder was respectful and explained how the process works.
Would request Ryder next time we clean carpets.
Carpet looks cleaner than with any other method or process.