What our clients think of us!

Fast dry and no residue

Two of the three areas you cleaned still have spots on them. The one room had some sort of a crusty substance- then the stairs had a lipstick substance on them. The stairs look better, but its still there. The crusty carpet in the other room is also there....The technician was professional and courteous!

I like the fact that there is no residue left over. The gentleman that cleaned my carpet worked very hard, was very courteous and aimed to please.

I wouldn't have the whole house cleaned in one day along with the air vents, though. It made the job too long, and the carpets didn't have time to dry before evening.

STAINS REMOVED FROM CARPET

the fact that chemicals wont be left in the carpet

They are on time and wear protective coverings on their shoes. The carpet isn't all "stiff" with left over soap or whatever on the carpet. Great price for the service! My technician was Ben and he was very courteous and professional.

This is the first time my rugs look really clean after having a professional service come out. I had concerns about certain traffic areas that were left behind dirty by Coit cleaners last year. What took Coit one hour by one person last year, took Zerorez two hours with two people! David And Ben listened to my concerns and worked so hard to have my rugs look nice. They even went over a little section at my request just so that I "felt" that it was really clean, even though I watched them clean it earlier. You always wonder if your rugs will look good a few days after they're cleaned and life carries on. It's been a week now, and they look so awesome. I am so happy I chose to have them come do my rugs and will choose them next year. Whether it was their actual product or whether it was their hardworking technicians that gave me such a good result, I don't know. But together they got the job done that I was hoping for.

I am chemically sensitive so that was a plus. Your service reps have great PR and the oriental wool rug you took to the factory to clean came back looking like new.

I like that it doesn't leave a sticky film and I was so happy how clean my berber came clean. I had some traffic areas I was worried if they would come clean or not but I was very pleased with how great they looked afterwards. The technician was clean cut and I wasn't worried like I have been with another company that I have had in the past. thanks

quick and easy service

I really loved the service and quality of work that Jim Vance with Zerorez gave me and my house. He is truly a professional.

Jim Vance was wonderful in customer service and also in the actual cleaning of my carpets and the tile. I would recommend Zerorez and Jim Vance to anyone.

Fast, clean, professional

service was great, professional, curteous, detailed and they did a great job

Carpets looked good, seemed to dry in a timely manner, reasonable price.

The wonderful feeling of having clean carpets, and now chairs. I like the smell

I felt that the two men that came to our home were professional and qualified. As I understand the advertisement, you offered 3 rooms of 200 sq ft each for $70. They cleaned our family room which is about 240 sq st and a hall, that is about 30 sq ft and then charged $5 per stair, which is your policy. I am wondering why the stairs could not be included as one of the rooms included in the $70 price when they ended up cleaning a total of about 270 sq ft and charged extra for the stairs?

How great the carpet looks

My house feels really clean.

They were very friendly did a great job

The guys who did the cleaning were fast, efficient and veryhelpfl-they did a good job!!

water stains on stairwell wall, scuffs on woodwork, stain on carpet not removed. I will be in contact with you this week.

Fast, efficient, friendly, and amazingly clean carpets!

the first time the guy that can to clean the carpet in my living room he really didnt put anything on my spots, so soon after they can back i called zerorez back and the girl that asked and i explained what happened was just there, so stated that she would look into when i could get a appointment and call back. The guy that can back on a Tuesday did a really nice job and cared about the spot, he did take his time even though it was a small area that you had to take his equipment out and redo. If i come back next time to have zerorez do carpets i will request for this guy (sorry didnt get his name but i am sure you can look in your computers for his name), Tell him THANKS FOR CARING !!!!

Service tech was knowledgable and friendly. Carpet looks great.

Our service man was professional in appearance and communication.
He was friendly and took the time to explain the process. He did a great job!
We will use Zerorez in the future.

I appreciated the fact that it was done very well, and other services were offered that I did accept and I was happy of how thorough they were and careful with my furniture.

great customer service, fast, well done. thank you!

Thanks for having the carpet tech come back to clean the brown stripes off my carpet. I believe the stripes were left because the nice tech worked so hard to get a plant spot out, left by my live ficus tree. I think the dirt was left in your machinery so it left stripes. The second time the tech came back, he got the stripes out beautifully. I never expected him to get the bleached spots out- I knew that was impossible. I feel terrible my tech was not compensated for his time when I feel the problem was not his fault. I will be devastated if he lost his job over me. He said it was his last day with Zero Rez. I feel so sad over this situation. I am now happy with my clean carpets but not the situation.

Prompt, effective and customer friendly