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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, clean, thorough, friendly.
Carpets are clean and were not left with that dirty wet carpet odor! Everything looks and feels clean!
The technician was great .
I like that the carpets are brushed first, I think it really makes a difference in the end result. The staff is always very kind.
Very profasional
Should warn the customer about the mess that will be caused in their home, while you are cleaning the vents. As a cleaning company, you should ensure what the customer sees and is left with is clean. Paint, dust and whatever fell from each vent as it was removed was left under it. Most of the time this was the floor, but in one case it was over my computer desk and got mess all over it, including in keyboards. Another room it was over makeup brushes and items annoying to clean. One vent was over my bed and the crew did not have anything to put on my bed to prevent them from stepping on it with their dirty feet. They mentioned they used to have a tarp but recently soiled it. We improvised with a tumbling mat I had, but again, this was left very dirty with more for me to clean up. I also started vacuuming as I noticed the mess, but the technicians didn't warn me more mess would come as they replaced the vents, despite me vacuuming those too. So now I had to clean everything twice! I was exhausted after my experience and very annoyed.
Very professional and quick
Always prompt, do a good job, carpets dry quickly and look clean.
I love the zero residue formula
Colton did a great job cleaning the dog urine smell from my carpets.
Our technician was friendly and professional. I had some scheduling problems that were my fault but he changed up his route and was still able to service our house on the same day!
Great service and tech was very informative.
All my questions answered. He did a great job
No chemicals is a priority for me. Add to that friendly employees and you have a customer for life!
The non traffic areas came out clean. I was disappointed that the traffic areas while cleaner did not come as clean as I had hoped. I will have to rent the Bissel cleaner from Lowe's to go over again
My carpets need to be redone or my money refunded. I do not want the same person back. He said he got all my stains out and they are all still there.
The carpet is really clean.
Great
I wae able to get an appointment within 24 hours and the technician who serviced my home was great! He answered all my questions, especially the ones about the products Zerorez uses. I appreciate the chemical free process and will call on them 100% of the time in the future.
The tech did a great job
Great service - friendly, took care to not track dirt in the house and gave some good tips of keeping carpet clean.
Paid for deodorizer and protectant. Neither was used or applied correctly.
Bedroom carpet looks the same as it did prior to cleaning.
Refund money for deodorizer and protectant at minimum.
Great people, great work, great price
Service is good, tech calls in advance when on the way, price is reasonable and results are good!
Bradley the technician did a great job cleaning
The spot that I was charged extra came back.
Service was great and fast
Professional work
Matthew did a great job on my carpet!
Non chemical cleaning is great.
Your representative is great.