Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 16, 2021 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly and thorough

Report a concern   July 16, 2021 — Rated 8 out of 10 by M.Y. Zerorez Phoenix
What could we do to improve?

/oih

Report a concern   July 16, 2021 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

The clean!! This is the second time we've had our carpet cleaned by Zerorez and we will never use anyone else. We loved our "clean" so much we recommended Zerorez to them and can't wait to hear what they have to say about their clean! Thanks Zerorez, for "our best clean" ever.

Report a concern   July 16, 2021 — Rated 7 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

My tile grout is generally much cleaner. However there are stretches of grout that are still dark.
In these areas the grout is somewhat recessed. It looks like the machine could not properly access the recessed grout. These areas needed some manual cleaning for the job to be truly well done.

Report a concern   July 16, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

That the price you quote is the actual price

Report a concern   July 16, 2021 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

quick, easy, friendly, cheap

Report a concern   July 16, 2021 — Rated 10 out of 10 by Trista Ware Zerorez Phoenix
What do you like about our products and services?

My carpets always come out very clean. Every tech we’ve has has been very professional. I like that Zerorez doesn’t use chemicals because my dog has severe allergies

Report a concern   July 16, 2021 — Rated 10 out of 10 by Cheri Seith Zerorez Phoenix
What do you like about our products and services?

I like the results. My carpets even in high traffic areas look and feel clean.

Report a concern   July 16, 2021 — Rated 10 out of 10 by Maryanne Zasarek Zerorez Phoenix
What do you like about our products and services?

They took a lot of time. My carpets look brand new !

Report a concern   July 16, 2021 — Rated 10 out of 10 by Brad Lund Zerorez Phoenix
What do you like about our products and services?

It was a very hot and muggy day when technicians showed up - but they were very professional and really did an outstanding job. Definitely a 10 but would give them and 11. Thank you

Report a concern   July 16, 2021 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

They do a great job!

Report a concern   July 16, 2021 — Rated 10 out of 10 by Brian Thomas Zerorez Phoenix
What do you like about our products and services?

I love the outstanding service, professional staff and how beautiful my carpets look after the service

Report a concern   July 16, 2021 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Professional and they did a great job. Showed up on time.

Report a concern   July 15, 2021 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

The carpet seems very clean and it's not sticky.

Report a concern   July 15, 2021 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

I like the friendliness and professionalism--from those making calls to the representatives that come to do the work in a professional manner.
We were notified and asked about being ready for an arrival time earlier than scheduled.
The technician, Jordan, was professional and worked rapidly.
Our carpets look good.

Report a concern   July 15, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

We love that your products are safe and do not leave any residue, its a quick dry and we really appreciate your kind, knowledgeable, and great servicemen!

Report a concern   July 15, 2021 — Rated 10 out of 10 by L.V. Zerorez Phoenix
What do you like about our products and services?

Great results and the service reps are outstanding!

Report a concern   July 15, 2021 — Rated 10 out of 10 by I.S. Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning company.

Report a concern   July 15, 2021 — Rated 10 out of 10 by Jim Ault Zerorez Phoenix
What do you like about our products and services?

No crunchy carpets.

Report a concern   July 15, 2021 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Great job and the tech Chris was very professional and nice did a great job!

Report a concern   July 15, 2021 — Rated 8 out of 10 by A.H. Zerorez Phoenix
What could we do to improve?

you need to add an option to have an area rug cleaned when providing an online estimate. I had two area rugs that needed cleaned, and since I could not select that as an option, I included the square footage of the tile underneath them in my tile estimate. I figured when the team showed up to clean, then they'd just clean the area rug and not the tile. Unfortunately, the team wanted another $200 (per rug, I think) to clean them...even though they were not cleaning the tile underneath them that was included in the quote.

Report a concern   July 15, 2021 — Rated 10 out of 10 by Karen Luehr Zerorez Phoenix
What do you like about our products and services?

Love the results of Zerorez.

Report a concern   July 15, 2021 — Rated 0 out of 10 by L.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was under whelmed by the results. I had a living room and dining room, which are barely used cleaned. Those areas ended up looking no different from before I had the carpets cleaned. Actually, I feel it “brought up” old stains/dirt.

My complaint is not with the technician. I wonder about the product or machine malfunction.

Report a concern   July 15, 2021 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The technicians were very pleasant and professional

Report a concern   July 15, 2021 — Rated 7 out of 10 by L.T. Zerorez Phoenix
What could we do to improve?

The technician did a great job cleaning furniture and carpets. I'm satisfied with the results of the cleaning but not likely to tell a lot of people about it because I just don't do that. If it comes up I would recommend Zerorez.

Report a concern   July 15, 2021 — Rated 10 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

Gets my carpets clean, the man who came to my house took time to explain what needed to be done and what we can do to extend carpet life.

Report a concern   July 15, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Good Man - Good Work

Report a concern   July 15, 2021 — Rated 10 out of 10 by Constance Apricio Zerorez Phoenix
What do you like about our products and services?

Cleaning carpet is safe and no harmful fumes. Great customer service

Report a concern   July 15, 2021 — Rated 10 out of 10 by Natalie Baumann Zerorez Phoenix
What do you like about our products and services?

I liked that there is no smell of chemicals and it feels very clean after.

Report a concern   July 15, 2021 — Rated 10 out of 10 by Patrick Owens Zerorez Phoenix
What do you like about our products and services?

The products got our stains out in the high traffic areas, both on carpet and tile. The pet urine smells are also gone. Job well done and the employee was wonderful and gave such good customer service. We felt that the price was very reasonable. We used them last year and this year. Certainly we will use them again.

The Owens Family.


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