Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2021 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

We are very pleased with the result of the cleaning process at an affordable price!

Report a concern   July 21, 2021 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Very professional! Carpets always done well and stay clean. Answers all questions and easy to schedule.

Report a concern   July 21, 2021 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Wow! Loved my carpets! I loved that they weren't soaked with water (this has happened before with other companies) and it only took a couple hours to dry. I loved that the carpet was soft, not crunchy, after it dried. The two guys that came out were professional, courteous, friendly and informative. We did a once over before any work was done....I have 3 dogs and wanted to make
sure there weren't any issues or concerns that needed to be dealt with from them prior to cleaning. I would highly recommend Zerozrez to anyone wishing to have their carpets cleaned.

Report a concern   July 21, 2021 — Rated 10 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

The majority of your agents are very professional and do excellent work!

Report a concern   July 21, 2021 — Rated 10 out of 10 by Michelle Smith Zerorez Phoenix
What do you like about our products and services?

The technicians are very courteous and thorough in their cleaning, explanation, and your ability to provide immediate feedback on completion of the service.

Report a concern   July 21, 2021 — Rated 10 out of 10 by D.D.A. Zerorez Phoenix
What do you like about our products and services?

Tech was great. Arrived on time and did a great job.

Report a concern   July 21, 2021 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

My white carpet cleaned up nicely. Even the pet stains came out.

Report a concern   July 20, 2021 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

The rep was on time and explained what he was going to do and performed the services in a very competent way.

Report a concern   July 20, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Aaron was efficient and thorough. He used protectors for the corners of walls and thoroughly explained the signing & billing. Our rooms feel feel infinitely clear.

Report a concern   July 20, 2021 — Rated 6 out of 10 by K.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First I do want to state that I have used Zerorez in the past at this same house. It has been awhile due to the Pandemic. The agent advised that they only allow 2 ft for the hall. My hall is 14ft and 17th for a total of 31ft. so it was an extra $100.00 .. plus also he said our rooms were "oversized" he did advise that he would not charge me for the bedroom as there was a bed in there... I didn't understand what he meant...don't all bedrooms have beds in them??? I just felt we were blindsided...also Agent was very willing a little too willing to leave if we decided we didn't want to pay the extra amount that we were quoted... which made me feel like this happens a lot. It made me feel pressured...like he has a attitude because I acted surprised of the upcharge. The price was originally supposed to be $135.00 for three rooms and the hall...turned out to be $315.00...ouch . Did an OK job... I moved EVERYTHING .... to make it easier...

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

Chris did a great job. He got my sons room clean when i thought it was impossible. The carpets look great.

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

This was our first time using Zerorez. We are very happy with the results. The gentleman who cleaned our carpets was very friendly and knowledgeable. Will definitely use your services again. Thank you.

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Very professional technician - did a great job and was in and out with no problems

Report a concern   July 19, 2021 — Rated 7 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

We have been using your company for few years now. When quoted the price of cleaning carpet/tiles even though I was told the quoted price Has been raised since last time we had them cleaned. It was much over the quoted price. The Tech didn’t tell me after going through the whole house how much more he has added on. We had the same rooms cleaned for the past years so that’s my feedback.

However I did tell the Tech to clean the area rug and that was extra which I’m aware of.

Report a concern   July 19, 2021 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Robert was great at explaining to us what services would best help our carpet. We have 3 dogs and 3 kids so our floor definitely gets dirty! We appreciated all his help!

Report a concern   July 19, 2021 — Rated 8 out of 10 by T.W. Zerorez Phoenix
What could we do to improve?

The dry time was longer than anticipated. The worker did not wear shoe coverings in the house, and I would like to see that done. Additionally, the carpets aren't as clean as I had hoped. Although we were asked to assess cleanliness prior to the worker leaving, it is difficult to assess when the carpets are still wet. This said, our carpets were in good condition, but I now know to ask for concentration in the high-traffic areas as there is a discernable difference. Also, the protectant is merely a spray which seems odd. I assumed the protectant would be applied in a different manner and I would not pay for this service in the future.

Report a concern   July 19, 2021 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Good friendly service and work.

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

I like that there is no residue or chemicals used while cleaning the carpets!

Report a concern   July 19, 2021 — Rated 10 out of 10 by Paula Beaulieu Zerorez Phoenix
What do you like about our products and services?

I am really impressed with the customer service and the hard working employees. The technicians who clean your carpet and or floors take pride in their work. It is their desire to do their best job possible whether your home is their first job of the day or the last. Thank you Zerorez for another great job! See you next year!

Paul Beaulieu

Report a concern   July 19, 2021 — Rated 8 out of 10 by M.B.L. Zerorez Phoenix
What could we do to improve?

I ask your technician pricing to clean a rug, he measured it and told we 80 bucks, is probaly leas tah 1/4 the size of the romms he was cleaning, then he offered for half still out of price. check it out.

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

The job on my tile was fantastic as well as the carpet! The technician was very professional and polite. Thank you for a job well done!

Report a concern   July 19, 2021 — Rated 10 out of 10 by G.O. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and did an excellent job of getting our three rooms of carpet very clean. We are very pleased with the results.

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez several times and they always do an amazing job.

Report a concern   July 19, 2021 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals.

Report a concern   July 19, 2021 — Rated 10 out of 10 by Jennifer Bush Zerorez Phoenix
What do you like about our products and services?

Techs are always very nice and helpful! The service doesn’t take very long.

Report a concern   July 19, 2021 — Rated 10 out of 10 by Marsha Shaul Zerorez Phoenix
What do you like about our products and services?

You clean with water

Report a concern   July 19, 2021 — Rated 0 out of 10 by T.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Over charged and employee was rude and unprofessional

Report a concern   July 19, 2021 — Rated 10 out of 10 by Chris Beloit Zerorez Phoenix
What do you like about our products and services?

Carpets dry faster than other companies. The serviceman was very professional and efficient.

Report a concern   July 19, 2021 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

The service was excellent very fast nice engaging and got the job done that stain is no longer there 😀

Report a concern   July 19, 2021 — Rated 10 out of 10 by Luis Aguilera Zerorez Phoenix
What do you like about our products and services?

I have been using zerorez since my house was built. The technicians are always nice, always observe the carpets and give their opinions. Never any pressure to purchase additional services. As always nice clean soft carpets.


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