Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2021 — Rated 10 out of 10 by Christopher Ramos Zerorez Phoenix
What do you like about our products and services?

We like that you don’t use harsh chemicals, your team is easy to work with and you know what you are paying for before work starts, no surprise charges.

Report a concern   July 24, 2021 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning my carpet

Report a concern   July 24, 2021 — Rated 10 out of 10 by Kathi Anderson Zerorez Phoenix
What do you like about our products and services?

Very knowledgeable & professional company. They shampooed our home, upstairs and downstairs, but they also have the capability of "washing" Oriental/Persian rugs, and tile cleaning. Highly recommend!

Kathi Anderson

Report a concern   July 24, 2021 — Rated 10 out of 10 by Nancy Riboni Zerorez Phoenix
What do you like about our products and services?

Tech was professional, polite, and efficient. Carpets look great!

Report a concern   July 24, 2021 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

Professional. Excellent technicians. Great job. Have always been satisfied.

Report a concern   July 24, 2021 — Rated 5 out of 10 by K.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The service was good but pricey

Report a concern   July 24, 2021 — Rated 9 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

Quality of service

Report a concern   July 23, 2021 — Rated 10 out of 10 by Becky Sherrill Zerorez Phoenix
What do you like about our products and services?

They’re clean. I have allergies so the only company I use.

Report a concern   July 23, 2021 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

He was professional did a great job carpets and tiles are super clean.

Report a concern   July 23, 2021 — Rated 10 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

This was my first cleaning by zerorez- marvelous! Tim Linkletter did an amazing job! He was kind, clear, and explained my options, and I feel he did an outstanding job!
Thank you!

Report a concern   July 23, 2021 — Rated 10 out of 10 by Diana Peters Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez for years. I like the carpet cleaning solution which leaves no residue, I like the tile cleaning and granite sealing services. I also like the area rug and upholstery cleaning services.

Report a concern   July 23, 2021 — Rated 10 out of 10 by Kathy Cleveland Zerorez Phoenix
What do you like about our products and services?

Our young gentleman that came to the house to do the work did an excellent job. I love the fact that there’s not all the chemicals I’m at my house smells fresh afterwords thank you

Report a concern   July 23, 2021 — Rated 10 out of 10 by Nancy Gaded Zerorez Phoenix
What do you like about our products and services?

Excellent service, best my carpet has looked since it was new, courteous and friendly technicians. I will never use any other company.

Report a concern   July 23, 2021 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Our Tech did an awesome job. Even the stairs that we thought were clean are brighter and whiter than before. 2Nd time we've used them and would highly recommend them.

Report a concern   July 23, 2021 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

The product really does a clean job of removing normal wear and stain spots. The technician
I had was really good!

Report a concern   July 23, 2021 — Rated 10 out of 10 by Caitlin Clark Zerorez Phoenix
What do you like about our products and services?

I love that I can quickly and easily book an appointment book online. The time slots are short and more reasonable for working families. They always arrive on time and give great service. They make sure I understand their process and don't have any questions. They are very quick too. They cleaned 3 rooms in about an hour. It would have taken me all day. The carpets were dry and not crunchy in just a few short hours. Very impressive service for a reasonable price. We have started using Zerorez every 6 months because it's a stress free process and our floors look great when they are done.

Report a concern   July 23, 2021 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Zerorez has always done a beautiful job on my carpets and tile floors. Their personnel are polite, on time, efficient. Before they start they explain the procedure and the costs. I will never use anyone else on my floors.

Report a concern   July 23, 2021 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

What's not to like. There is no other company that has products like Zerorez. They produce the best cleaning results and carpets look new, smell fresh and dry with in 4-6 hours. Techs are professional, pleasant, efficient and always happy to do a great job for clients. Sean (my tech) was an excellent example of the Zerorez company.
I love the Zerorez power water system and fuzz blaster stains don't have a chance.

Report a concern   July 23, 2021 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Excellent dissatisfaction remediation, great text service, ready to do business with and high quality results.

Report a concern   July 23, 2021 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Very professional and fast!

Report a concern   July 23, 2021 — Rated 7 out of 10 by T.B. Zerorez Phoenix
What could we do to improve?

Over all our carpet looks great. We had a couple big stains that I pointed out To the rep that he was able to get out. There were 4 other smaller stains that he did not get out. I did not point these out but thought if he saw them he would take care of them. The bigger ones I pointed out only because of the size. The rep was friendly. But a little bummed we paid $322 and still have some stains.

Report a concern   July 23, 2021 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

My Capet and rugs looked great!!!

I thought I’d was strange you tacked in a $15.00 environmental fee…

Report a concern   July 23, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Have used Zerorez for about 5 yrs...Always does a great job on my light tan carpet.

Report a concern   July 23, 2021 — Rated 2 out of 10 by M.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First time the technician, despite VERY clear personal direction, cleaned the wrong room. Second time the technician (sent to clean the room the first technician failed to clean) showed up at my front door without a mask. I asked if he had been vaccinated and he replied "no". There is a serious pandemic affecting our world right now spreading a disease that KILLS people. On your own text message reminders/appointment confirmations you state that "if anyone in your household has been sick please advise us..." That lends the belief that your company commendably cares about the well-being of its own employees but your actions suggest that you could care less about the well-being of your customers. Our household includes a family member who has a compromised immune system and is high-risk to the possibility of contracting the COVID virus. Your company's practice of sending unvaccinated technicians into a household without appropriate protection is disrespectful and reckless.

I've used Zerorez many times in the past and have recommended Zerorez to many of my friends and family. Until now I have always been very pleased with the service and quality of workmanship that I have received. On this occasion the work performed was marginally acceptable and the performance of your technicians was totally unacceptable. Obviously something has slipped in your organization (management leadership, training, employee accountability...), therefore, I will not be using Zerorez in the future and will notify all my friends and family that I have previously recommended Zerorez to that they should shop around the next time they require cleaning services.

Report a concern   July 23, 2021 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Quality of product

Report a concern   July 23, 2021 — Rated 10 out of 10 by Barry Breymeyer Zerorez Phoenix
What do you like about our products and services?

Zerorez was referred to me by our realtor Jonathan Miller, who recommends your company all the time due to the dependability, quality of work performed every time, and Brendon came through again, on time, very need and clean did a great job, carpets and tile floor thats 20 years old look new again
Thank you Zerorez

Report a concern   July 23, 2021 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

.

Report a concern   July 23, 2021 — Rated 7 out of 10 by M.W. Zerorez Phoenix
What could we do to improve?

After the floors where cleaned, I still had to get down and clean where your machine could not reach. Which was all along the baseboards and corners all through the house, Your advertisement should say this part of the floor is not touched,

Report a concern   July 23, 2021 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Excellent!

Report a concern   July 22, 2021 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The cleaning was wonderful. The non chemical ingredients used to clean are terrific and the service technician was very friendly. He worked hard and did a terrific job.


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