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based on 84556 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks and feels very clean. The technician does such a thorough job, is polite and respectful.
Everything
Good speedy service. Carpet looks great after. Service man professional.
It cleans well, and stays clean longer because of no residue.
Great technicians - Treyvon and the person he was training. Lots of reminders and flexible scheduling.
Always tidy and professional
Wonderful and professional technician.
Prompt, courteous service.
I was not able to do the electronic survey yesterday but we want to say that we very much appreciated the expert hard working professional work of the two men who came to our home on Monday, November 8th. They did an excellent job with some big problems that we had. Thank you! Sincerely, Owen and Name removed, 904 N. Heritage,Mesa, AZ. 85201
Fast work, mason was so helpful in explaining everything and was very thorough!! Loved that the house didn’t reek of chemicals afterwards but all the carpets looked brand new
Courteous and efficient technicians. The carpets look great!
Keith represented Zerorez in a professional manner. He was on-time, told us exactly what he was going to do and how, took extra care to remove a spot that I could not get out. He is friendly, professional, and an asset to your company.
promptness and clean cut technicians
Technician was friendly, professional, articulate and explained everything very well! The carpets look fabulous. It's like night and day difference!
Our service rep was prompt, curteous and thorough. He explained all what he was doing and followed through. He was respectful of our belongings and took care throughout the apt. Will book again inthe future.
Very professional and very efficient rep that did an exceptional job! I would definitely use the services of ZeroRez again and again!
Very professional, friendly, on time. Redid an area that wasn’t completely cleaned without question, and gave excellent customer service.
The job seemed rushed. I was sold add ons I'm not convinced were needed. My wife says she can still see a stain we were confident could be removed. For the price I'm of nearly 2X what my normal carpet cleaner charges, I'm now questioning the value.
On cleaning area rugs. You need to be more knowledgeable about what fabric of the area rug can be cleaned without it waving up on the edges. I was told they would flatten down after the rugs dried. They did not.
Your tech was amazing! The results are fantastic. Very pleased, will be a regular.
I like the feel of the carpet after they have dried.
Very friendly and helpful technician
Very professional, prompt on time and excellent clean up after services! I am a repeat customer and they are consistent each time!
Cami~
Gilbert, AZ
When I called and set up the appointment. I told them my main issue was pet urine and also told them I'm on the third floor. When the tech got there, he 1) didn't know I was on the third floor and 2) Did not suggest any extraction. Needless to say, the room smells like crap still. I wasted
$175 on something that didn't correct the problem. Also, the carpet feels just like any other carpet cleaner - crispy. I see not difference using zero res, except they were not prepared and did not advise me appropriately. I'm assuming because the tech was rushing. Sounds like my appointment was dumped on him last minute. Very very unhappy.
The technician was great and the carpets look great.
Very polite and efficient, he explain what and why he was doing it. Very respectful.
the service man TIM was so professional ands a delight and did great work.
Fast, affordable, does an amazing job, and the people are really nice.
The carpets looked and smelled worse than prior to the appointment. It looked like less than half of the areas were done. It was a move-out cleaning so they were not able to come back to redo it so the manager issued a partial refund.
Our carpets hadn't been cared for in a long time and were very stained and dirty. Zerorez did a great job on them as well as our large sofa and a chair, which look like new again.
Very pleasant and professional staff who informed us every step of the way on the cost of their services.